Microtel Inn & Suites by Wyndham Chili/Rochester Airport

Verified Hotel Guest

Positive: Close to home as we were having work done on our house and had to vacate while it was being done. The customer service is excellent. Negative: The first room we stayed in was a 2 queen. It was clean and perfect. We had an excellent experience. The next 2 nights we stayed in 1 queen rooms. Both of these rooms had bedbugs.

maryrizzo7

The room was clean. The staff friendly and helpful. The complimentary breakfast was adequate with quite a few options. Free coffee 24/7. Had to improvise to stay Keto. But the options were there, which was great!

K C

Hotel was decent. Cleaning service was good. Breakfast was ok, although they ran out of multiple items and we needed to continually ask for replenishments multiple times (juice, yogurt, maple syrup, oatmeal, fruit, etc.). They actually ran out of maple syrup, even though they have a pancake machine, so had to improvise with just butter. But I don’t think it should be hard for the staff to monitor breakfast items like every 15-30 mins, to ensure proper inventory for guests. The tv in our room also had some dead pixels which created a line while watching tv.

Omar Daniel

Very quiet hotel and easy parking. 2 floors so I and out is a breeze. The side doors didn't seem to work w the keys provided so only front entrance is used but can exit thru the others.