Great Lakes Credit Union

Kai Morgan

Quick service for simple shared branch transactions.

Jasmine B

I went to this credit union as a shared branch for my credit union to do a withdrawal in the amount of $11,000. From the moment I walked into the door the teller Maria was not helpful and had a bad attitude, she didn’t seem like she actually Wanted to help me. She quickly let me know that the $11,000 withdrawal probably would not be accepted because “my bank has limits”. I continued to filled out the necessary paperwork and she said “your bank declined the withdrawal because it was over the limit” so I asked her what are the limits and she said “I don’t know you have to call you bank”. Once I got in the car I called my branch and was told not only did they not have limits on withdrawals there was nothing in my account that would have limited the amount of money I took out. So at that point I called the customer service number for Great Lakes and the teller called the branch and was told that in fact THEIR branch had a limit of $10,000 withdrawal, but that isn’t what Maria told me. Maria blamed it on my bank, and told me she couldn’t tell me what the limit for withdrawals were because it wasn’t them who made the decision. If she told me $10,000 was the limit I would have had no issue taking that since I only needed $11,000. I’m really not trying to assume this is a race thing, but being a African American woman I find it very strange that she not only lied to me about the limits but she lied about who had the limit and placed the blame on my own bank. This type of behavior is not only infuriating but in 2022 it is disgusting. I will never go to this branch again, and recommend anyone else to avoid them as well.

Chanel Gayles

Amazing team, GLCU has the best products and exceptional service!!

D D

Beware this place will push unnecessary loans on anyone