Knights Inn San Antonio near AT&T Center

R Head

if i could give less than one star i would. The room was dirty, had roaches, had signs of bed bugs. if you pull the sheets back the mattresses had stains all over. the pillow top was not even attached to the mattress. The toilet seat was an oblong mounted on a round toilet. hole in bathroom ceiling, Stains and dirt on carpet. We had roaches crawling in our bed. called office and they would not let us talk to a manager. hung up on us. after spending a couple of hours trying to get retribution from the office with no avail, we ended up leaving and stayed at another hotel. there is no way we could sleep in that room. Outside our door was cigarette butts, beer caps and other garbage all over the ground. Apparently they don't maintain the property, spray for bugs, or even care about having management on property. I filed a complaint with BBB, the hotel responded that they had refunded us our money. This is a complete lie. We booked thru Booking.com and booking sent us an email stating the hotel refused to reimburse. This facility should be shut down by the health dept until the issues are resolved. It is not healthy nor safe to stay in a bug infested hotel.

Jaena Prince

It wasn't the worst hotel I've stayed at but it was quite run down and dirty. I didn't even want to take of my shoes to walk on the carpet. My daughter's socks were black. There were gaps between the door and the floor of the room so when people smoked it traveled to the inside. Not to mention they didn't have a microwave. The mattress was lopsided, the chair in the room was crusty. Though the property was peaceful and the guy who answered the phone at the front desk was friendly, the place was just too nasty. I don't care if it was a "cheap" room I still expect for it to be sanitary. Surprisingly though the restroom was pretty okay.

Christina Stricker

The stay was decent but upon check-out they did not return the whole deposit because one washcloth was dirty, wet, and in the sink so it wouldn't drip on the floor. That took $20 away from my deposit. I think that's ridiculous. The motel manager is so rude. I will never stay there or refer anyone to any motel that is associated with them. I am homeless at this time and now I have to figure out how to make up the $20 that they kept for one washcloth. Never again.

Malissa S

For the price it was perfect. Just what we needed after a stressful driving trip from the coast. There was an actual mini coffee pot and plenty of coffee and set ups in our room. Much appreciated as it seems now-a-days it's the norm to not supply coffee in the rooms. The housekeeper who cleans after checkout(didn't catch her name) was super nice and helpful. You could tell she is a very hard worker yet we never felt rushed or like we were troubling her. She has excellent communication skills and such a friendly, upbeat, approachable and very professional presence. Thank you!