Address: 8021 Alamo Downs Pkwy, San Antonio, TX 78238, USA
Phone: +12106816000
Carol Patterson
Yikes, we're do I even begin. First room was dirty (not cleaned) moved to another room and it was cleaned but had stains on the floor, walls, curtains etc. The front desk lady had to go in to 2 rooms to get us towels. The next day we waited 20 minutes for someone to show up at the front desk at 8pm to get new room keys, we were locked out of our room. Multiple people waited with us and noone had towels or rooms that were serviced. One of the dirtiest hotels I've stayed at.
Verified Hotel Guest
Positive: Staff was supper nice and knowledgeable of area. Negative: Breakfast was out of things like yogurt and the sausage was floating in water made it taste strange. It was over priced for what hotel was. We had to change rooms because our air conditioner quit working.
John Piper
One star for the good beds. Service horrible! Food was nasty, no towels or bed sheets, no ice, no soap or shampoo. **** Safety Issue: they had a crane working on the roof, no safety line around it, people walking under the repairs, true hazard. Couldn’t wait to get out of there.
Anonymous
All of the towels and comforters were stained and there was coco pebbles all over the living room floor and couch.. the bathtub was not cleaned and had hair all over the bath tub.. both sinks were clogged. Overall the room itself was not clean.. will not stay here again.
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You should advise yourself and get another hotel because their services are very poor. I was there with my family just this past weekend and it was a horrible experience. They do not provide room service(i.e. changing of sheets,towels, emptying of trash can). I also saw a bedbug in the room and all they said when I told them was that I should come to the front desk for new sheets. Also, when you request for room service, they will tell you there is no staff available to provide the service. A word to the wise...
Hi Diana, Unfortunately we do not.
6am
If u want to pay for 2 days I would assume, however I'd be interested to know. Anyway, the norm is as I stated.
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