Newport News Marriott at City Center

Tejuana Smith

My visit at the Newport News Marriott was okay until I woke up to bags of wet clothing due to a refrigerator running in the room. Our bags were sitting on the floor. We were in town for our teams basketball tournaments and had no other clothes to wear which was a huge inconvenience. I emailed Gail the operations manager for a resolution or even an apology...nothing yet as this was weeks ago & I have sent multiple emails. Rooms need to be upgraded, but that was fine, we dealt with that. We will not return.

Mike DePascale

Amazing stay. Mine was very short but the check in team was super nice and even gave me a birthday gift and hand written card! Location is great. Nice view of the pond. Nice breakfast. Decent little gym. Overall great service. Would definitely come back.

Ms. S.

Kendrick, the front desk attendant was amazing! All of the staff were very nice and. Kudos to the waitress in the restaurant, she worked so hard and she was really nice. I gave a 3-star rating because the elevators to the parking lot were broken. This presents a safety concern for a women arriving alone when it’s dark. The room was clean and comfortable, and the check-in process was smooth. The manager was very visible and interacting with hotel guests. This property is close to shopping and restaurants too.

Chasity Devoti

I have to say that this has been a pleasant stay, however I am giving two stars due to the appearance and cleanliness of this location. It definitely does not meet marriot standards, during my stay I have observed several roaches in my room. Furthermore, delivery staff are not allowed to deliver to your room. I completely understand this due to safety, but the hotel does not notify you of a delivery.