Hard Rock Hotel at Universal Orlando

Category: Hotel in Orlando, Florida

Address: 5800 Universal Blvd, Orlando, FL 32819, USA

Phone: +14075032000

Reviews

Joe iibrumale

Oct 2, 2022

Comfortable bed room was nice and cold. Kids loved the pool that was open late.

Alex Fenwick

Oct 1, 2022

Really disappointed with how the hotel handled the hurricane. While they can't control natural disasters, adjustments to the rates charged should be applied when they cant offer the promised service. Will not be back and will not recommend.

Mike Loudermilk

Oct 1, 2022

Outstanding resort hotel - highly recommended. All staff were high quality service professionals and convenience to the parks was amazing.

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Questions & Answers

Does anyone know what kind of mattresses/toppers this hotel uses? That was the most comfortable bed I’ve ever slept on.

Emily Rhodes | Oct 1, 2021
Fritzner Jr Jean Louis | Oct 1, 2021

YOU BET HOPEFULLY COME BACK AGAIN ROCK ON

Do Florida residents get a discount at your hotel?

Georgianna English | Oct 2, 2018
Pantheist XIII | Oct 2, 2018

Sometimes

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Can you use your wild card here

Ryan White | Jul 3, 2022
Sandy * | Jul 3, 2022

Best place to stay

How do you book shuttle service that runs between the Hard Rock Hotel and Orlando airport?

Reid Dickens | Oct 1, 2021
Missy Woods | Oct 1, 2021

I don't know if the hard rock has a shuttle, you may need to use an Uber

Can uber cab drops me here?

Akshay Yede | Oct 1, 2020
Lyndsey Thompson | Oct 1, 2020

Yes

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This hotel has Casino???

Lenys Yasmira Rendon Mendez | Oct 2, 2019
Gary Dahmer | Oct 2, 2019

No casino here.

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Is there a Hard Rock souvenir shop at the hotel?

Lianne Heiser | Oct 2, 2019
J “Saulgoodman” G | Oct 2, 2019

Yes there is a great souvenir shop at the Hotel. A lot of choices but a bit expensive.

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Do they have on site rental car?

Kathy Cheperka | Oct 2, 2018
Anthony Sgroi | Oct 2, 2018

Avis is the new onsite car rental as of 2 weeks ago.

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Is there a shuttle from the airport to the hotel

linda milam | Oct 2, 2018
ShihanmarkFilms | Oct 2, 2018

I used Uber

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Hello! I would like to know if the gym is included with the stay or does it have to be paid for, and if the hotel receives packages, for example from Amazon, with extra charges. Thank you! Hi, I would like to know if the gym is included with our stay or

Sofia Duria | Jun 3, 2022
Armando Pimentel | Jun 3, 2022

Hello Sofía Duria I think the gym is included but you can also order your order with Amazon

Is this hotel related to the hard rock casino in Atlantic city?

Maureen Natosi | May 4, 2022
Chris Golden | May 4, 2022

Yes, all the Hard Rocks are licensed entities. However there are no casinos in this one.

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Is this a good place for teenagers.

Betty Trigueiro | Oct 1, 2021
cowboys 74 | Oct 1, 2021

ABSOLUTELY a good place for teenagers

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Is there free parking,if not how much is it?

C J | Oct 1, 2021
Stephan Butterworth | Oct 1, 2021

No free parking. I think it was $26 a night when we stayed back in late September. They didn't have valet due to Covid.

When you stay at hard rock at Orlando, do you go through a separate security hub or to you have to backtrack and go to that security hub to enter the parks?

Nicci gillentine | Oct 1, 2020
Amr Sabet | Oct 1, 2020

There are two security check points, one at the boat dock and one going to the parks. You only get checked at one but not the other. If you walk and skip the boat, you're checked before getting into the parks.

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Do you have a Spa

Nayibe Quintero | Oct 1, 2020
M.David Chambers | Oct 1, 2020

Yes but the spas or closed at the moment due to

Is there gambling there

Michael Bassett | Oct 1, 2020
Lillian Rodick | Oct 1, 2021

Is their gambling

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Can I leave some hours before check out time

Akshay Yede | Oct 1, 2020
Glenn Ferrie | Oct 1, 2020

I think you can always leave before check out time. As far as checking in goes, We requested early check-in but didn't get our room till close to 4:00.

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What is price of lunch and dinner

Akshay Yede | Oct 1, 2020
Tenley Hough | Oct 1, 2020

Depends on what you're ordering and which restaurant, check the menus online

Can I use forex card to pay

Akshay Yede | Oct 1, 2020
Alice Stokem | Oct 1, 2020

Not sure, you should call them.

If I book online and miss check in time by some hours then what happen?

Akshay Yede | Oct 1, 2020
Mark Baron | Oct 1, 2020

If you think you may be late checking in just let the hotel know and they will note it on your account.

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Can I have groceries delivered to the hotel for my stay

Matthew Ottomanelli | Oct 1, 2020
Mark Baron | Oct 1, 2020

Yes, but you'll have to be there when delivered as they won't accept at reception

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Is there any posibility to get kosher food at the hotel?

Norberto Guelbert | Oct 1, 2020
Caleena Risner | Oct 1, 2020

They have a few restaurants and a hotel Cantina. There's options

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How far is it to Epcot from the hard rock.?

hitmancan | Oct 2, 2019
Dana Barnes | Oct 2, 2019

20 minutes by car

Are there courtesy rooms to get changed on last day?

Joanne McStea | Oct 2, 2019
Stephanie Rogala | Oct 2, 2019

We have used the Restroom inside the hotel and it was very clean an plenty of room to change.

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Does the Hard Rock Hotel offer free breakfast to all guests?

Cathy McLean | Oct 2, 2019
Nick DelGiorno | Oct 1, 2021

Luxury hotel. You paid $900 to stay here, of course they want your pockets empty!

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Does the HRH Orlando have washers and dryers we can use? Thanks!

Renee Corcoran | Oct 2, 2019
Helen White | Oct 2, 2019

Yes it has two floors with washers and dryers very cheap at 3dollers a go. Great not comeing home to suitcase full of washing 👍👍✈

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What's the check in time and check out time for the hotel?

Kate R | Oct 2, 2019
Michelle Clardy | Oct 2, 2019

Check in is at 4:00 PM and check out is 11 AM.

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do they have texas holdom there

jerry wallin | Oct 2, 2019
Marco Castro | Oct 2, 2019

yes, 10%

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If you are staying at this hotel do you have to pay the entrance fee into Universal Studios … thank you

Angela Nightingale | Oct 2, 2019
Chrissy Rush | Oct 2, 2019

Yes. You buy the daily tickets. The hotel provides the express pass and an hour early entry to the parks.

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Are there irons in the rooms?

debbie tweddell | Oct 2, 2019
Trisha M | Oct 2, 2019

Yes there are irons and ironing boards.

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Are there any discounts for groups

Weedee Manns | Oct 2, 2019
Chrissy Rush | Oct 2, 2019

Yes call the hotel directly.

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What hotel has a view of Harry Potter park

Michael Phraner | Oct 2, 2019
Yorely Berdecia | Oct 2, 2019

Well did you want the view to: Island of adventure ( Hoguards castle) or Universal studios (Diagon Alley)?

Do you still get a 2 day flexi pass when booking a nights stay?

Alan Speer | Oct 2, 2019
Kristie E | Oct 2, 2019

We did but we went during the holidays

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HOW MUCH IS A BEER ART THE BAR

Maureen Flett | Oct 2, 2019
Nick DelGiorno | Oct 1, 2021

1. It depends, but usually around 15-25 dollars. 2. Say it, dont spray it

HI WHATS THE COST OF A BREAKFAST FOR FAMILY OF 4 PER DAY ?

Maureen Flett | Oct 2, 2019
Kirk Heppe | Oct 2, 2019

If you book a club level room, breakfast is included. Club level also includes snacks and drinks throughout the day and a happy hour each day with appetizers.

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Is there a parking garage?

Ashley Kane | Oct 2, 2019
Beth Tyre | Oct 2, 2019

No parking garage, just a parking lot.

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Is it possible to have a kind suite at pool level?

Maria P. Bell | Oct 2, 2019
John Mach | Oct 2, 2019

I do not think so.

Does the staff speak Spanish?

Carlos Alberto Moriones Robayo | Oct 2, 2019
Carlos Alberto Moriones Robayo | Oct 2, 2019

Thanks for your responses.

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Are fast passes included for HHN if I stay at this property?

Jordan Santiago | Oct 2, 2019
Hector Galea Hector | Oct 2, 2019

Im not Sure calling the hotel

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Is there a kids free adult area

Charlotte Roberts | Oct 2, 2018
joe o | Oct 2, 2018

No

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Does Hard Rock Orlando have pool side service? Food/Drinks?

Anthony Simeone | Oct 2, 2018
Uriel Barrios | Oct 2, 2018

Yes, have this services

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I have a stay coming up with a Universal package. Check in is not until 4pm. I have to be out of a previous hotel that morning. Are we able to notify the desk of arrival and go on to the parks or do we have to wait until that time to do so?

chris mitchell | Oct 2, 2018
Glen Craig | Oct 2, 2018

You can check in at any time and leave your bags just to tge left of tge entrance and when you have finished in the parks fir tge day just collect your bags and goto your room , your park pass is also your room key

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Hi how can we upgrade to club level rooms

Keith Drew | Oct 2, 2018
Jean Edward | Oct 2, 2018

The cheapest way is when you check in

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Do they have open mic nights for bands at the Hotel and/or there restaurants?

Adam Glover | Oct 2, 2018
Anon Ymous | Oct 2, 2018

I'm not 100% sure about Open Mic Night, but they did have live music at the pool. It may be a contract thing, I'd call for sure. And they do have a pool side bar with drinks and food, a little snack shop with yummy ice cream, and a couple of restaurants!

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Is it better to purchase the pool view 2 queen bed standard or club level king bed for 1 ad 2 kid

Symone Grant | Oct 2, 2018
Don Johnson | Oct 2, 2018

2 queen beds.

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Do all the rooms have a microwave?

Symone Grant | Oct 2, 2018
Symone Grant | Oct 2, 2018

Thanks guys you answered question

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Do they have hair braiding at th pool?

Ciera Howard | Oct 2, 2018
Anon Ymous | Oct 2, 2018

Not that I recall. You could call and ask, though!

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Do you have to pay for parking at the hotels? Do they have double rooms?

Shawnaboo | Oct 2, 2018
Charles Corey Scott MD, PhD, FACEP | Oct 2, 2018

Yes and yes. Disney is taking a page out of their playbook and will start charging for parking

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What time does the pool close or can you use it after hours??

allison c | Oct 2, 2018
Aryam Ruiz | Oct 2, 2018

11 pm weather permiting and no they lock it down

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Can you purchase a pool pass for the day without the hotel stay? I live in Orlando. TIA

Oscar Castro | Oct 2, 2018
Charles Corey Scott MD, PhD, FACEP | Oct 2, 2018

No.

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Call to request a shuttle

aaron starr | Oct 2, 2018
C B | Oct 2, 2018

I think it's actually entirely in the wrong spot. I think he's requesting a shuttle and this section doesn't go to the hotel it goes to the public

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when do you pay for your hotel bookin?

Richard Cockcroft | Oct 2, 2018
Justin Jones | Oct 2, 2018

They charge your card at checkin for the whole stay plus $200 per night for incidentals

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What’s the procedure to follow when you stay at Hard Rock to get fast passes to rides at Universal?

Rachel Crosby | Oct 2, 2018
Dean Corl | Oct 2, 2018

Usually your room key will act as the express pass. They will scan it at the attractions in the park.

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Already booked Vaca. Want to add a fifth person to my 2 queen club room. How much would be the difference?

Jeannine Oakleh | Oct 2, 2018
Mia G | Oct 2, 2018

I don't mean no but maybe if you call the hotel this cell phone is in the webpage the hotel has they can tell you what to do

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There are transfers in combi until the ouletes?

Ericka Paz Espinoza | Oct 2, 2018
Mia G | Oct 2, 2018

no, but you can ask for a taxi or ask the hotel to do it for you

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Does the hotel have a luggage check-in service to take your baggage to the airport?

Brad Segal | Oct 2, 2018
Three Star Dingus | Oct 2, 2018

Utilize the Superstar shuttle service that will take you to and from Mco

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do the rooms have bathrobes?

Terry Tobias | Oct 2, 2018
Julie Kelly | Oct 2, 2018

Yes, but you have to buy them to use them

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Is there a casino there?

David E. Lovitch | Oct 2, 2018
Robert Jenkins | Oct 2, 2018

No mess

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