Sheraton Vistana Resort Villas, Lake Buena Vista/Orlando

Category: Hotel in Orlando, Florida

Address: 8800 Vistana Centre Dr, Orlando, FL 32821, USA

Phone: +14072393100

Reviews

Casey Kinney

Sep 19, 2022

This was the best place we have ever stayed we will definitely be staying here when we go to Florida again The room was amazing the pools were great the people when you go through the gates were super nice and friendly our family would tell everyone the perfect place to stay with a family

Barbara Quinn

Sep 18, 2022

Waiting for my room. They have no idea when it will be ready. It is already 2 hours past check in time . I have never experienced a chaotic check in like this in my life. And I travel alot!

Armaghan Saeed

Sep 13, 2022

Clean. Private. Didn't use the resort. Just the room. A bit confusing with the different buildings and no clear markings. But overall great

Grant Langenburg

Sep 12, 2022

This is a very nice resort. It is a large property with multiple gates. It is very easy to get confused or lost as all the buildings look the same. We stayed in a 2 story townhouse. This is very ideal for a family of 4-8 people. The master had a large king bed and the second room had twin beds. There was a sofa bed upstairs in the loft and an additional sofa bed in the living room. The master bedroom is on the ground floor as well as a small screened patio. There are several pools and spas. We wanted to use the steam room however it was not operational so we used the sauna instead. We didn't eat on site however there where multiple choices for food but being less than 5 to 10 minutes away from Disney boardwalk it just made more sense to go there for meals. The employees that we encountered where very friendly and always willing to help or answer any of our questions. We will definitely be back for a longer trip next time or if any of my friends are looking for a Florida vacation spot I know of just the place. Townhouse was spotless and smelled great upon entry. We used mini golf on site for $8.00 a person. In my opinion this should be free to guest. The course isn't maintained and lots of sticks and debris laying all over greens so couldn't accurately play but it still fun. I just feel like if your going to charge for mini golf you should have the employees cleaning course.

Thanks! Your review is awaiting moderation.

Questions & Answers

are there any heated pools on the property?

george krumenacker | Sep 19, 2019
Josh Anderson | Sep 18, 2021

7 or 8 heated pools

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Is there a shuttle service to the Disney parks or do we need to find our own transportation?

Greg Morningstar | Sep 19, 2018
Jose Mario Solano | Sep 19, 2018

You'll need to have your own transportation. I can recomend Uber... it wont be more than $15.

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Is there childcare available onsite daily?

Marsha D | Sep 19, 2018
Luis Rodriguez | Sep 19, 2018

They have organized drop off activities for kids but they have to be potty trained.

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Is there washers and dryers?

TeamTollett | Sep 19, 2018
Neal El-Sayed | Sep 19, 2018

Stackable washer and dryer included in addition to a full kitchen.

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Hi, my family and i will be staying at Sheraton Vistana Resort - Fountains Villa - in May 2022... just want to find out if the Resort has a shuttle service from Orlando International to the resort?

michael fourie | Apr 21, 2022
Andrea Barnes | Apr 21, 2022

Unfortunately this resort does not offer any airport shuttles. I'd recommend you contact Meers for shuttle service, or rent a car.

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Are small pool floats allowed in the swimming pools?

taila jade Whitford | Sep 18, 2021
Holly Janvrin | Sep 18, 2021

Yes

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Is there a Starbucks on the property?

Stefany Chancey | Sep 19, 2018
manuel limia | Sep 19, 2018

Yes,like the other lady said,is inside and on the back of The market place,tgat is like a convenience store

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Are debit cards accepted for check in here?

Alicia Jones | Sep 19, 2018
SANDRA VERLICCO | Sep 19, 2018

Yes

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Still have the food court in the fountains?

Michael Gilpin | Sep 19, 2018
Jose Mario Solano | Sep 19, 2018

Yeap

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How close to parks?

Lori Happyland | Sep 19, 2018
R Botwin | Sep 19, 2018

Practically inside! Adjacent to Epcot entrance and Disney Springs... If you are staying at Vistana they have courtesy shuttles.

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What section has the most updated and newly renovated condos?

deborah sterner | Aug 19, 2022
Salem Abualghanam | Aug 19, 2022

We stayed near the fountain and it was so new

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Hi, Could somebody tell me if you can hire tennis rackets at the resort or do you need to bring your own? Thank you.

Nikki McLenahan | Mar 22, 2022
Andrea Barnes | Mar 22, 2022

Normally many sports equipment options are available for use from the main activity center (located courts area), but since Covid the availability has varied. The best thing to do would be to call and ask specifically based on the dates you will be visiting.

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Does anyone know a company that can deliver presents or flowers to this hotel?

SLey | Oct 23, 2021
Sybil ONeal | Oct 23, 2021

Check with the front desk

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Hi! Is there a recommendation for which area/building within the resort to request staying in as a traveler with no car? Need to get Uber pick up and also access to pools/stores within resort. Thanks

Stu Campbell | Oct 23, 2021
C L | Oct 23, 2021

Definitely the Fountains building! Close to the pool, tiki bars and one of the entrances!

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Hi. Is this resort OK without a car to Uber to parks and is it walking distance to non-Disney restaurants? Thanks.

Stu Campbell | Oct 23, 2021
Wisly Bertrand | Oct 23, 2021

Yes you can Uber and there are some restaurants near by.

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Staying here next week, I assume they have pool towels?

tammy costa | Sep 18, 2021
Tamara Blum | Sep 18, 2021

Yes, they do.

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Can you bring your own cooler to the pools?

Angela Pate | Sep 18, 2021
Robert Smith | Sep 18, 2021

Yes you can; just no glass, and clean up after yourself.

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Where are the townhomes located? I was looking on the map but couldn't find them...

Hannah Harris | Sep 18, 2021
James Ward | Sep 18, 2021

The Courts are townhomes you are speaking of. They are right in the center of everything across from the general store. Next to the Super pool and Tennis courts.

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Are emotional service dogs allowed

Mary Ballard | Sep 18, 2020
Carolyn Jones | Sep 18, 2020

Yes service animals are welcomed

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what time is karaoke here

Becca DeVries | Sep 18, 2020
Zulma Torres | Sep 18, 2020

Ask front desk

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Do you have a game room?

Sherelene Louis | Sep 19, 2019
Josh Anderson | Sep 18, 2021

Have arcades but have been closed for covid19. Unsure when they are opening up. Posting this based on last visit June 12th 2021

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Are any of the pools heated?

Chris Wilson | Sep 19, 2019
Daphne Cherry | Sep 19, 2019

Yes. The pools are heated.

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We are headed here next week. I have a 6 and 9 year old boy. Is there a location I should ask for that would be closer to activities for them? We have a 2 bedroom unit.

Keri Glennie | Sep 19, 2019
Erskine Bell | Sep 19, 2019

Good question, ask for the springs the villa is very close to the game room, swimming pool..the only thing is springs don't have elevators. On the other hand you could stay in the Cascades right behind the same area springs units 10 11 &12 or cascades unites 6&7 have fun enjoy your stay😊

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Do they have a indoor pool...in the Sheraton

Elaine Robinson | Sep 19, 2019
Angee Carawan-Torrence | Sep 19, 2019

No

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Do they charge a resort fer?

Christina Cope | Sep 19, 2018
Johnise Wilkins | Sep 19, 2018

No

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are there lakes for fishing

Pamela Strunk | Sep 19, 2018
Bill G. | Sep 19, 2018

No, they are ponds and have been fenced off since the alligator attack. Not that the attacks took place there, but I guess for safety they fenced them

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Do the one bedroom apartments have a balcony/patio area?

Ruth Rudling | Sep 19, 2018
Pan Kuk | Sep 19, 2018

yes

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What type of cooking supplies, pots/pans, etc are stocked on the 2 BR Villas?

AR | Sep 19, 2018
khadija | Sep 19, 2018

They provide most of them including frying pans and saucepan cooking pot. plus baking trays.all the villas has those stuff

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Where's the nearest supermarket and drugstore?

Norma Amaral | Sep 19, 2018
Marcos Meirelles | Sep 19, 2018

Walgreen's is in the corner.

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Do you have GYM? And where is it located inside the hotel grounds? Thank you.

FERNANDO PEREZ JIMENEZ | Sep 19, 2018
MARI PILI SANTANA | Sep 19, 2018

If you have GIM, with modern equipment. It is located one of its pools (11). On the side of Vista Way Apartments. In any case, if you want to stay near the GIM, the hotel places you in that area for your convenience.

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What is the type or classification of lights or lighting does this facility have in the trees that line the entrance way into the facility? Where can you buy these lights or what company can install them in your personal trees?

Janice Williams | Sep 11, 2022
Millie McCarthy | Sep 11, 2022

No clue

Do you have shuttle buses at the airport to pick us up?.

Ivonne Goti | Aug 28, 2022
Joseph E. | Aug 28, 2022

Yes

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Do you have shuttle to the different properties?

Maria DuPreeLynn | Aug 19, 2022
maryan wigger | Aug 19, 2022

The only shuttles are to the parks

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Is there a spa on property or at any of the Vistana properties?

Lowcountry Girl | Jul 20, 2022
Kay P | Jul 20, 2022

Yes 🙏

How can I get a copy of my cancellation for confirmation #27893124. Donna Laney

Donna Laney | Jul 20, 2022
Robert F | Jul 20, 2022

Try their website first via email and if it's ignored, try calling them.

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From the hotel, Is there a shuttle going to theme parks?

Marites Aguilar | Jun 20, 2022
Yolanda Gonzalez | Jun 20, 2022

Yes yes

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How much is a guest pass for additional family members to use the pool?

Amanda Braz | Jun 20, 2022
Vashon Haywood | Jun 20, 2022

It should be free if yall with them

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Can I contact you by e mail please

Nicky J | Apr 21, 2022
Robert Mease | May 21, 2022

Yes

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Do you have pickleball courts?

Craig Gardiner | Apr 21, 2022
Jacob Barbu | Apr 21, 2022

Yes, they have two clay pickleball courts and two taped hard pickleball courts.

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Does vistana buy back your Timeshare?

Donna Roby | Feb 20, 2022
David Dufresne | Feb 20, 2022

Not really. They will try to take it back for free, or for pennies on the dollar.

How far to Coco Beach?

Rebecca Foulk | Jan 21, 2022
David Dufresne | Jan 21, 2022

It's about a 1 hour drive straight across FL-528. We did a day trip from Vistana several years ago.

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is unit 1855 at sheraton vistana resort a ground floor unit

B & K Imaging | Dec 22, 2021
Savi M | Dec 22, 2021

You may call them and ask.

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Can you ship my golf clubs

Wayne Hartt | Oct 23, 2021
Luis Rodriguez | Oct 23, 2021

Yes you can. They will charge your room for handling and service fee though. Check fees as it might just cost the same as airline golf bag fees.

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What time is checkout

Yvonne Marcus | Sep 18, 2021
E Olsen | Sep 18, 2021

You may request a late checkout 1 p.m.. would be the latest.

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Does the Sheraton vistana resort have 24 hour front desk service?

Tonette Cruz | Sep 18, 2021
Tamara Blum | Sep 18, 2021

Yes

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Do they accept special requests for birthdays such as decorations and etc

melissa dubuisson | Sep 18, 2021
Jim Bean | Sep 18, 2021

no but they have vendors that you can arrange something.

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Can I order groceries to the resort. If so where should I order from

Tina Mitchell | Sep 18, 2021
Ron Hayes | Sep 18, 2021

Not sure but I'm sure it's possible.

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We haven't use our week lately, do we need to check in ahead of time or just show up?

Claire Haas | Sep 18, 2021
Gustavo P77 | Sep 18, 2021

You have to check in ahead of time

How many lockoff villas are there in the Cascades portion of the resort?

Fred Nelson | Sep 18, 2021
James Ward | Sep 18, 2021

Multiple. Because that area was built more recently than the older areas and all of the Cascades area is configured with lock off units.

How many lockoff units are there in the Cascades?

Fred Nelson | Sep 18, 2021
James Ward | Sep 18, 2021

Multiple. Cascades was built with lock offs on every floor in every building.

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Do you have shuttles to airport.

Terri Bowden | Sep 18, 2021
Crystal Naze | Sep 18, 2021

They have shuttles just for their own property buildings and pools not anywhere outside of that right now.

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Did spa's, restaurants, bar's and store open??

Linda Zold | Sep 18, 2021
Paul Laudenslager | Sep 18, 2021

Store onsite is open but closes by 5pm EST. Restaurants and bars remain closed. Three pools are open and hot tubs/spas are opening soon!

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Question: we are interested in selling our time share and would appreciate some information on how to proceed???

Dennis Guenther | Sep 18, 2020
Sonya Davis | Sep 18, 2020

Yes I would like some information

We are coming the week of Thanksgiving and I’m seeing on sight restaurant are closed and we can’t cancel! No rental car 😡 . Are there restaurants with in walking distance?

Melissa Borjas | Sep 18, 2020
Peter Radatti | Sep 18, 2020

Yes, the restaurant next to the drug store is open and more across the street. Depending how much you want to walk there is seafood and saltgrass great steaks. Don't worry, lots of food.

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Ok so me an my husband was just awarded our deed how do we book do we pay or no when can we book an how do we know wat the place looks like

Samia Mcfadden | Sep 18, 2020
Kevin Adams | Sep 18, 2020

You can Google the property, but I booked through a vacation club that I'm in

can you tell me the mattress brand you use as I need to buy a new mattress and find yours the most comfortable for me

Marilyn Gabriel Muriel | Sep 18, 2020
Miguel Martinez | Sep 18, 2020

If this was not a question about Sheridan resorts. You should use a different platform for your question.

Are there elevators in the buildings.

Charlie Tarleton | Sep 18, 2020
Kamui G. | Sep 18, 2020

2 story walk up, no elevator. As for a ground floor if stairs are an issue.

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When was it built

Paula Bouchard | Sep 18, 2020
Miguel Martinez | Sep 18, 2020

I don't know when it was bulid, but it doesn't look old.

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Do the TV's in these rooms have Netflix?

Christopher “czar” Smith | Sep 18, 2020
Muscle Max | Sep 18, 2020

No. But if you have a laptop, you can ask reception to send you a HDMI cable and you can connect to the TV. Then you can watch whatever you like. This is what we did actually.

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Can we cook food?

Reyland Ventura | Sep 18, 2020
Bryan Jordan | Sep 18, 2020

They do a very good job. Stocked welll

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How much is it per person to take a shuttle to Magic Kingdom?

Erin Barr | Sep 18, 2020
Nathan Siegfried | Sep 18, 2020

Its 10/person

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Our daughter and her family are staying here. Would we be able to bring our small dog with us to visit?

Donna Bales | Sep 18, 2020
Rine Golo | Sep 18, 2020

Only service animals, a dog or a miniature horse are allowed. For more information go to Marriott.com look under the hotel, and under hotel policies and restrictions.

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As of recent, is there a holding deposit at check in? Like IHG hotels? they put a $100 hold on your card. We're booking directly through the hotel, no third parties like Expedia or Priceline

Key83 Ellis | Sep 18, 2020
Chris MacEachern | Sep 18, 2020

Yes there is a small hold only if using room service. Don't have to do a deposit if your not going to charge to the room.

Where is the best place nearby to get my nails done - gel/shellac? Thanks!

Gen Hallett | Sep 19, 2019
Hernan Padron | Sep 19, 2019

Google it! Or ask someone at the hotel!

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What is the fee, if any for shipping (2) under 50lbs suitcases via UPS to your resort? Thanks in advance! Will be arriving in less than a month 😊

Shaylyn Kressler | Sep 19, 2019
Casper Thefriendlyghost | Sep 19, 2019

I have no idea, Daisy. I don't do resorts.

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When is the next movie in poolside

Donna Kellar | Sep 19, 2019
Chris MacEachern | Sep 19, 2019

Schedule is posted in the rooms and front desk

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Do they have wheel chairs available for rent?

Cara Bond | Sep 19, 2019
Pez Family | Sep 19, 2019

They have a rental company.

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Are there benefits for platinum premier members like free breakfast?

L C | Sep 19, 2019
Elizabeth Graeber | Sep 19, 2019

For Marriot owners... there are some perks.

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Can I send packages? Does this service cost? Do you have transfer to the parks? Does this service cost?

Alejandra Arjona | Sep 19, 2019
Juan Martin Cortez | Sep 19, 2019

Hi. They have all the services, but as Alejandra says with additional cost. In any case, you can do it in the vicinity of post houses. That is not conditional in your decision if you visit or not, a view. It is a spectacular place!

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where do they hide the tubs at this resort? I'm by the Cascades pool and no hot tub in site

b ho | Sep 19, 2019
Jose Miraya | Sep 19, 2019

The hot tubs are slightly smaller pools adjacent to the large pools. They're not the smaller tubs we normally think of.

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do the pools stay open until 11pm or midnight?

b ho | Sep 19, 2019
Madeline Woods | Sep 19, 2019

1 am

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do they have hot tubs by all the pools?

b ho | Sep 19, 2019
JAN HOB | Sep 19, 2019

They have Falls and fountains both like little villages usually the biggest pools have the hot tubs .Lovely little walks around the lake and gardens . it's a gated complex so very secure,A couple of years since we were there but immaculate apts and grounds.

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Did anyone attend the Magic snd Meyhem dinner show?

Nancy Reid | Sep 19, 2019
Erik Miller | Sep 19, 2019

We did, it was a little cheesy, slap stickish, but it was family friendly. NOTE: The Pizza Buffet was nothing special.

Is it pet friendly ?

Pam McGivern | Sep 19, 2019
Miranda Allison | Sep 19, 2019

Service animals only

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Is there a charge to receive Amazon packages at the hotel for Platinum members?

Alejandra Llado | Sep 19, 2019
Miranda Allison | Sep 19, 2019

Yes, packages can be delivered, if addressed to the name of the registered guest only, up to a week prior to arrival, I believe. There is a fee based on weight. At last check it was a flat rate up to 10 lbs, and an additional $1 per lb. Up to 25 lbs. Check with the front desk for the most up to date pricing.

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hi!, If i would need to ship something before or during my stay at the resort, is this available ? Do I have any extra fee for using this service ? regards Paula

Paula Ördög | Sep 19, 2019
Miranda Allison | Sep 19, 2019

Yes, packages can be delivered, if addressed to the name of the registered guest only, up to a week prior to arrival, I believe. There is a fee based on weight. At last check it was a flat rate up to 10 lbs, and an additional $1 per lb. Up to 25 lbs. Check with the front desk for the most up to date pricing.

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whats the wifi like were staying in a one bedroom apartment

k b | Sep 19, 2019
Un poco de todo y algo más | Sep 19, 2019

Is great

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how to cancel annual fee with a credit card

Silvia Gomez | Sep 19, 2019
Miranda Allison | Sep 19, 2019

You can pay online at www.vistana.com/dashboard (login to Owner profile required) or visit www.vistana.com/contact-us and select your Vacation Club phone number under OWNER CUSTOMER SERVICE. Translated by Google: You can pay online at www.vistana.com/dashboard (login to the Owner profile is required) or visit www.vistana.com/contact-us and select your Vacation Club phone number under CUSTOMER SERVICE OF THE OWNER.

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Hello. I have a reservation in February and I want to know if I can get transportation from the airport through the hotel.

Miriam Zapata | Sep 19, 2019
Dave Hobley | Sep 19, 2019

Take Uber or Lyft. No problem.

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Do you receive purchase orders at reception?

Gabriela Cortes | Sep 19, 2019
Nicole Castro | Sep 19, 2019

If they receive but they charge.

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Do they do grocery prestock?

Charlene Folan | Sep 19, 2019
Marie Rickert | Sep 19, 2019

Yes

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Do you have transportation to Disney Springs ???

Carolina Scotto | Sep 19, 2019
Leslie | Sep 19, 2019

Yes

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What time do the pools/hot tubs close?

Jven Rogers | Sep 19, 2019
Cira Romero Barboza | Sep 19, 2019

Ir changes every season. It's better ask at front desk

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Should you buy Disney park tickets at the hotel? They are cheaper?

Eugenia Nigro | Sep 19, 2019
Marcio Andrade | Sep 19, 2019

No, buy from the official website, as it is safer, you can buy without additional fees.

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Are any of the 7 outside pools heated?

Deborah Bures | Sep 19, 2019
Dankey Kang | Sep 19, 2019

Yes

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Do they have a complimentary service to take you to the local theme parks

Chris Farley | Sep 19, 2019
Giovana Ferreira | Sep 19, 2019

The cleaning service is very lazy so I realized if you don't give $$ tips they just make the beds and take out the trash, they don't clean the bathroom or the floor

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How many hot tubs on resort?

Elaine F Marshall | Sep 19, 2019
Rob Turner | Sep 19, 2019

3 or 4 total.

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Is there a water slide?

Caroline Maus | Sep 19, 2019
Eric Magarov | Sep 19, 2019

Yes they do. Its in only one of the pools. If you look at the map of the resort, there in the top left corner there are two pools next to the super pool. The one all the way on the left has a slide.

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Is there breakfast

Caroline Maus | Sep 19, 2019
Susan Garcia | Sep 19, 2019

No breakfast included in your price for staying, but i think theres a buffet thats $17-$18 a person. If you are going to have a car you should just go grocery shopping since all the units have full kitchens

How much is extra charge to check in earlier than scheduled?

Jose Casas | Sep 19, 2019
Marty Eggen | Sep 19, 2019

I am not an owner and was able to check in at 1 pm on a Friday with no extra charge. Normal check in is at 4

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Shuttle bus to disney?

Kate Spence | Sep 19, 2018
Ray Carpenter | Sep 19, 2018

Yes

When is checkout time

DRU Stribling | Sep 19, 2018
Caroline Maus | Sep 19, 2019

11am

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How far is it from the beach

Mariela Gallo | Sep 19, 2018
Johnise Wilkins | Sep 19, 2018

Hour

Do you have any cast members discount?

Noemi scarale | Sep 19, 2018
Johnise Wilkins | Sep 19, 2018

I don't think so

Can u get a crib?

JoAnne Pesheck | Sep 19, 2018
Amanda Sabo-Cusati | Sep 19, 2019

Yes!

At the Hotel they sell tickets to enter the Disney parks. What value do they have

Jorge Jamett | Sep 19, 2018
Benito Delgadillo | Sep 19, 2018

Or on the Disney page directly. (is the menu in Spanish)

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Do you allow grocery delivery and if so what service do you recommend. How do you arrange for pickup of groceries? We will be there Sept 17-24.

Cheryl Mitchell | Sep 19, 2018
Sara Schymick | Sep 19, 2018

I had Shipt deliver my groceries. Just let the front gate know. They will collect your groceries and then deliver them to you villa.

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How much do the activities cost? I see some have prices listed.

Joseph Whiteduck | Sep 19, 2018
Damian Driver | Sep 19, 2018

Mini golf for non members is $8 and $6 for members. Members are anyone who owns a time share there. They also have an arcade, workout facility, and children's activities. They have a basketball court and you can borrow the ball for an hour at the Tiki Hut. There are a couple of different pools on the property, but the main one is usually not crowded.

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Is there courtesy shuttle t o airport

allis jay | Sep 19, 2018
John Restrepo | Sep 19, 2018

I dont think there is a shuttle bus, but i also usually rent a car .

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Is there a laundromat. ??? Is there any facility for a pick up from the Orlando airport ?

Chandrakant Gokhale | Sep 19, 2018
C Weber | Sep 19, 2018

No free transfer offered by the Sheraton. We used Uber and Lyft instead of renting a car last week. About $35 from MCO to Vistana with an XL (SUV). About $10 to $15 to each park. Never waited more than 5 mins for a ride. Loved it.

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Are visitors able to come visit you at the resort?

Nelly Kirschner | Sep 19, 2018
La Nena | Sep 19, 2018

Yes they provide the information if the party's last name and room number

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are there irons and boards in all rooms??

CARL MARSH | Sep 19, 2018
Matthew Arnold | Sep 19, 2018

There was in my room and my friend's room who's staying in the same area. However if there isn't you simply need to call guest services and they can provide anything for you.

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Is there any email adress which I can contact the resort?

Claudia Akemi Abe | Sep 19, 2018
Rodrigo Zucal | Sep 19, 2018

this place is great

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Is there a shuttle service to the hotel from the Orlando airport?

Lianne Jemelian | Sep 19, 2018
Shanda Ali | Sep 19, 2018

I was there Monday of this week and we had to Uber- the shuttle will take you to various amusement parks though.

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do you allow pets small dog

Raytech services&repaires | Sep 19, 2018
Renee Martin | Sep 19, 2018

I believe they do allow pets. This is one of the nicest Resorts I've ever been to. I just suggest asking for a bottom floor we always stay in the Falls not the high rise though..townhouse have back door access and patio this area they have a very nice pool close to another Pool, Restaurant, volleyball, grills, playground shuffleboard, basketball. Everything the nice close proximity. It is a small drive through the complex to get to the other pools ad store which has basically anything you need they have a deli, Starbucks, produce, anything you need. Have fun!

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Hi. Do u have life jackets by the pool or do I need to bring one?

Jaime Lemmo | Sep 19, 2018
Tina R | Sep 19, 2018

Didn't see any so it would be best to bring your own. There are pool towel at the pool.

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How old do you have to be to go to the fitness center

R Davis | Sep 19, 2018
Ponnusamy Ganesh | Sep 19, 2018

>18 yrs

Can you see fireworks from resort

Karen Kirkham | Sep 19, 2018
Old Man Quill | Sep 19, 2018

If you are staying in Cascades, ask to be on the fifth floor facing north west (building 16 was were we were). You can see some of the fireworks over the tree line.

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Can you walk to Disney Springs from the Resort?

Darlene Duarte | Sep 19, 2018
Aidan McDonald | Sep 19, 2018

No sorry.

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is there anywhere to board a pet..(dog)..near by?

stephen duke | Sep 19, 2018
Carrie Laws | Sep 19, 2018

There are a few places. The best one is the Disney boarding kennel! Paws & play pet resort

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Is there a place to grill out

Mario Candelario | Sep 19, 2018
erin hawley | Sep 19, 2018

Yes! They have extremely well maintained gas grills.

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How do you order food for your room before you get there

William Gray | Sep 19, 2018
Charareh AF | Sep 19, 2018

Yes Bi Barend, just in case let reception or concierge know so that they will deliver it to your room as soon as you have your information. Ciao have fun

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is the gym free? if not,how much is it?

Kassidy Givens | Sep 19, 2018
Brooke Rekus | Sep 19, 2018

Yes it is free. One of them is open 24/7

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Hi. We are staying in a 1 bedroom villa. Are pool towels provided?? Thanks x

Paula Aston | Sep 19, 2018
Lourdes Colon | Sep 19, 2018

Yes. Pool towels are available at everyone of the pools.

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Is there a resort fee to pay when check in please

Ella Gilbert | Sep 19, 2018
Charareh AF | Sep 19, 2018

All of the above....

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Can I take a cooler to the pool area

Isabella Carbonell | Sep 19, 2018
Christopher Ramey | Sep 19, 2018

Yes. But no glass beverages are allowed.

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What activities does the childcare club include? Fees?

Faith Smith | Sep 19, 2018
Tara Gilmore | Sep 19, 2018

The Resort does not have a childcare club..there are activities throughout the week at a minimal cost.

Are these rooms updated? And what's is major difference between the 2 resorts? Thanks

David Brentley Jr | Sep 19, 2018
Nicola G Day | Sep 19, 2018

It was rebuilt after the hurricane last year, so yes, it's updated...

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does gym have a scale

Paula Bouchard | Sep 19, 2018
Rich Landrocks | Sep 19, 2018

Yes.

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How close to downtown Disney?

g8191957 | Sep 19, 2018
susie prezioso | Sep 19, 2018

5 minutes to Disney Spring's. Very close to everything.

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What is the smoking policy on the resort?

Joy Oswald | Sep 19, 2018
SANDRA VERLICCO | Sep 19, 2018

Smoking is allowed outside of Villas n designated areas.

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What kind of stuff dose the store sell any liquor?

Chrissy Ryan | Sep 19, 2018
Kenn “FitzFlaad” Stewart | Sep 19, 2018

There is a CVS close by that sells liquor.

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I will be staying between February 21 and 25, and I wanted to know if Amazon packages are received in our name. If so, if it has any cost and what it is. Thank you.

German Tarnoski | Sep 19, 2018
Ulises Comparada | Sep 19, 2018

Hello German, we were last week and if you have a cost of $ 10, if dps of the stay in Orlando you get to go through Miami check in the hotel or building that you stay because they usually charge $ 5.

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What Time Do The Pools Close

Jean Clayton | Sep 19, 2018
Anjelo Ortiz | Sep 19, 2018

Some close at 10,and others close at 1am

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Is it or is it not pet friendly?

Ms.E (Agelesslyblessed) | Sep 19, 2018
Jose Mario Solano | Sep 19, 2018

Pets are not allowed... just service ones

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Free shuttle service?

chris m | Sep 19, 2018
Adrian Baptista | Sep 19, 2018

No

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Is there a club lounge?

Tuula Katsios | Sep 19, 2018
Harry B | Sep 19, 2018

Yes

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I would like to know if there is free parking???

Aisha Diin | Sep 19, 2018
dean trava | Sep 19, 2018

Of it's the nicest place in Lake Buena Vista all class

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Are the gamiing activity chargaeble like golf ,water park and games ect

Irfan Moosani | Sep 19, 2018
Kristen Gutierrez | Sep 19, 2018

The pools/water slide have no charge. The resort offers many activities daily. Some are complimentary, some have a nominal charge. The mini golf has a fee. There is an arcade, which you will need tokens for. (There is a token machine inside.)

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Does the fitness center have a smith machine?

Nicolas Fortun | Sep 19, 2018
Taryn Rentschler | Sep 19, 2018

There are multiple gyms throughout the resort. There wasn't one in the gym I went to but there could be in one in the others. Each gym also has different hours of operation and one is open 24hrs! The one I went to had dumbells, cardio machines, excersize balls, and an old multi gym. Not great selection but we made do.

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Can you see fireworks from Disney when they shoot off every night

James Woodard | Sep 19, 2018
Chris MacEachern | Sep 19, 2018

No. Can only hear them

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Good evening, I own weeks 40 and 41 of unit K89, accounts 3916 and 3919. Please what size and description of the villa (rooms, bathrooms, occupation, etc.)

mauricio moreno toro | Sep 19, 2018
Un poco de todo y algo más | Sep 19, 2018

Good nights, the measurements or characteristics of each type of the villas can be found on the website of Sheraton Vistana Resort and a map of the complex to locate your villa. The truth is very well equipped, just have to fill the super or pantry and will spend an incredible week. regards

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can I rent a wheel chair or scooter at the resort.

Mario Giordano | Sep 19, 2018
Brian Brown | Sep 19, 2018

Not that i saw when i was at a resort in nevada we rent from medical supplies company the resort rooms are not that great for wheel chair to much furniture the guest bathroom is the handicap bath room not the master

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Are the pools heated? If so how warm?

Tabinda Shah | Sep 19, 2018
Leisa Watkins | Sep 19, 2018

They are heated. We were here when it was 40 degrees. No heat coming from the sun. But they were still pretty warm.

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Do you have NFL Sunday Ticket s that we can watch the Eagles game?

Cynthia Nelson | Sep 19, 2018
El Camino | Sep 19, 2018

Yes they do

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Where is kaeroke on Saturday night

Patricia Achuff | Sep 19, 2018
Dawn Leib | Sep 19, 2018

Tiki bar

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Can we take dogs

ANIMAL | Sep 19, 2018
maryan wigger | Sep 19, 2018

No.

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Good evening, I wanted to find out how I have to send an order for Amazon and if the hotel receives it without problems. Thank you

Umberto Eco | Sep 19, 2018
Lorena Dangelo | Sep 19, 2018

You receive it at the reception without problems but they charge usd 10 for each package they receive

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Anyone know about where i can find people selling time share weeks for this?

melissa bixby | Sep 19, 2018
Peter Zukowski | Sep 19, 2018

RCI

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Is there a store close by to get a case of bottled water and snacks

Michelle Burkholder | Sep 19, 2018
Bob Schroeck | Sep 19, 2018

There are several grocery stores with aisles full of bottled water with 5-10 minutes' drive as well as convenience stores and drugstores like Walgreens.

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Do you have any vistana resorts in canada?

Eugene Coplin | Sep 19, 2017
Nicole Bryant Marshall | Sep 19, 2018

No, Vistana is under Starwood.

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How did the resort brave the Hurricane? I want to check status but don't want to call and bother what I am assuming are extremely busy employees at this moment.

Hannah Caldwell | Sep 19, 2017
Bob Schroeck | Sep 19, 2018

As I write this I am at the resort a week after Hurricane Irma. While I was told there was some "landscape damage", I have yet to actually find it. All the facilities are open and busy, and no resort functions or activities have been canceled or suspended.

We are due to come Saturday. Do u still have power?

Doreen Jones | Sep 19, 2017
Sharon | Sep 19, 2017

Yes we do

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Is the Sheraton Vistana pet friendly?

Jetta7320 | Sep 19, 2017
Nicole Bryant Marshall | Sep 19, 2018

No, service dogs only

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Do you have handicapped accessible showers-walk in? And would a small service dog be allowed? Thank you!

Clougherty Cousins | Sep 19, 2017
yaritsel reyes | Sep 19, 2017

Yes yes

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Do they have Spanish-speaking staff to assist clients?

Eduardo Vigilante | Sep 19, 2017
Yinet Lugo | Sep 19, 2017

And

Are there hair dryers in rooms

Nigel Thomas | Sep 19, 2017
Karl Salisbury | Sep 19, 2017

Yes,.there are.

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