Courtyard by Marriott Worcester

Cynthia Hunter

First let's talk about check in. Please don't tell me that my awards benefit is that I get to park in your parking lot for free. The person that checked us in had the nerve to tell my husband to stop asking questions so she could tell me about the benefits of the parking. Really lady. Location is horrible. You are directly across from a homeless shelter. Pan handlers right outside the hotel. Now for the price for what you provided you are way over priced. Which brings me to my next issue. Please don't charge king bed prices and only furnish a queen bed. I do know the difference between a king and queen bed. Then there is the noise. The street noise between the sirens the 18 wheelers the loud motorcycles and trucks it was hard to sleep. Finally got a good night's sleep on our way home when we stayed over night at a holiday Inn where they had full hot breakfast, a quiet room, a real king bed and was priced right at 100 for the night. Your breakfast other then coffee was way over prices at 15.00 for a piece of toast with avocado on it. Yes we went out for a good breakfast every morning. Your pricing at 289 a night is way over priced. Unfortunately I have to say we would not ever stay here again.

Mike

Nice, quiet, renovated hotel. Front desk staff was very friendly and accommodating. We enjoyed sitting on their back patio at night for a little bit of relaxation.

Nichole Etienne

The rooms were clean and comfortable. Most of the staff were super kind. The black receptionist guy ( sorry, I don’t know his name ) , his hospitality is top tier ! Give him a raise . Really loved my 4 day stay here. I have one recommendation, make the breakfast continental and ensure that all amenities listed on the site ( example: dry cleaning ) are available. Overall , great stay !

Helen Jaffe

This hotel, that knew my daughter's age when she booked the hotel, caused horrible problems for her. A few days ago my daughter called to make a reservation, with contact information from her school guidance counselor. She gave her age when she made the reservation. Then, she she got there, they said they needed a consent form signed by us. They sent us a consent form, which we signed and faxed in. Hours later they said it had to be emailed. We did that. And they ultimately said that they still won’t let my daughter stay there. It would have been better to 1. Tell my daughter when she made the reservation she was under age or 2. Tell them the first time they tried to check in. They cost our 18 y/o daughter , exhausted from the out of town driving, hours of stress and aggravation. Ultimately, she chose to get back in the car and drive to her grandmother's stressed and upset. The general managers' response has been very good since the event but my daughter was already gone.