W. G. (Bill) Hefner VA Medical Center - Salisbury, NC

Category: Veterans hospital

Address: 1601 Brenner Ave, Salisbury, NC 28144, USA

Phone: +18007069126

Opening hours

Sunday: Open 24 hours

Monday: Open 24 hours

Tuesday: Open 24 hours

Wednesday: Open 24 hours

Thursday: Open 24 hours

Friday: Open 24 hours

Saturday: Open 24 hours

Reviews

Dm P

Aug 25, 2022

Was at the ER with my husband. Great care and very friendly staff.

William Rivers

Aug 21, 2022

I called in and talked to a nurse she referred me to the ER at W.G.Hefner. I drove over an hour to get here I checked in and they checked my blood pressure and temperature and was told to sit in the waiting room I had four people come in behind me which I had been sitting for over an hour. They seen all 4 of them and I’m still sitting in the the waiting room and it has now been 3 hours. Nurse come out the back standing around laughing and joke. They see that I have been sitting her for a long time but no one bothers to ask or check on me at all! I could see it it was busy but it’s not. It truly shows that they don’t even care at all. Veterans get treated like we are nothing on a daily basis and it doesn’t matter to them at all. I got up and asked the receptionist. Only thing she could say was they see separate people. Didn’t bother to call to check or not. Just went back laughing with other nurses. If I wasn’t in pain I would not have driven over an hour to come here! It is also sad that no one will take this seriously and we as veterans will continue to get the same poor treatment.

Nick Gregoire

Aug 5, 2022

VA catches alot of flak, but they have been nothing but good to me. Keep up the good work!

Bearded Yeti

Jul 22, 2022

Your parking lot attendant tried to open my vehicle!! Really?! I had to park in the front lot run in (parking garage is across campus) because I was running late for my appt. I understand it's valet parking but it was empty and it was 2 in the afternoon and this lady maybe 60ish with gray hair walked over to my truck and was trying to open the doors to my vehicle and then she yells at me... just wow

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Questions & Answers

WHY IS THERE NO ONE ANSWERING THE PHONE IN A VA HOSPITAL

sue holske | Sep 13, 2018
Sherry Pluche | Sep 13, 2019

If they do answer, and you are a female, they automatically transfer you to Kernersville- apparently, there is an operator who thinks all female veterans go to Kernersville.... she even said my doctor’s name, so I know she looked in the computer. You probably callled when she was there and on a smoke break! I apologize to you - dealing with the VA is frustrating on SO many levels!!

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Can my son be brought in through the Emergency Dept at anytime to be admitted to inpatient drug rehab program? And how long is the inpatient program there?

Susie Lingafelt | Sep 13, 2018
Rick Johnson | Sep 12, 2020

Walk in or call the mental health depth

What building is Gastrointestinal clinic

Rodney Person | Sep 12, 2020
W. G. (Bill) Hefner VA Medical Center - Salisbury, NC | Sep 12, 2020

Hello. It is in Bldg. 21 on the second floor.

Where is the area where they install the scooter carrier on your car?

Karen Taylor | Sep 13, 2019
Roger “Rockie” Wilson | Sep 13, 2019

Check with them at bldg #42 RMS

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Why are there so many complaints about non answered phones? Do you need volunteers who know how to answer a phone? Would be interested in volunteerin a day ir two a week.

Jo Pesta | Sep 13, 2019
street tacos | Jan 15, 2022

Volunteers can't answer phones. The MSA workers (receptionists/ phones) are chronically understaffed, they are literally always hiring more people. It's the worst job in the system and pays very little. Those poor workers have no control over anything and take abuse every day from all sides. A lot of people can't take it for long. I've worked there for 10 years and feel terrible for them, they deserve to make double what they get payed.

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Are there any help, as far as aid and attendance for a veterans widower?🤔

Gayla Crocker | Sep 13, 2019
Todd | Sep 13, 2019

Alot depends on if he was service connected, how long he was in, and etc. I would contact the VA this week during regular business hours and get a operator on the line. Then tell them what your question is and they should be able to refer you to someone that can help. If not, start at the chaplains office or the library at VA. Also you can check with the local county VSO, veterans service officer. Another resource might be online with NC4Vets. I hope this helps.

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What building is for orthopedic

Dennis Karow | Sep 13, 2018
Ron Beaver | Sep 13, 2018

I went to a orthopedic surgeon in Building 21.

Why can I not get through to a real person. I need to make an appointment for my husband..

Joan Buchanan | Sep 13, 2018
Todd | Sep 13, 2018

Ive found when you call dail the extension if your primary care provider then a operator will pick up they will have your schedulers call you soon. Now if you really need to talk to one of the nurses. Tell the operator you need nurse triage asap to do a phone evaluation they will determine if you need to go to ER or what. I might add thats M-F 8-4. If its outside of that and you feel bad just go on to ER.

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needs know how to get information on inpatient ptsd,

larry smith | Sep 13, 2018
Rick Johnson | Sep 12, 2020

Walk in or call the mental health depth.

Emergency open today?

jJohn Thorn | Sep 13, 2017
Stephen Prymock | Sep 13, 2018

ED IS OPEN EVERYDAY 24 7

Even if i know no one at the VA would i still be able to come in and visit injured or disabled veterans with cards and homemade ornaments for christmas and to show my support???

Issabella Keiser | Sep 12, 2020
W. G. (Bill) Hefner VA Medical Center - Salisbury, NC | Sep 12, 2020

That would be wonderful! You may call (704) 638-9000 extension 13906 for our Voluntary Services department. They can distribute any donations appropriately.

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Where is the dialysis cleanse

Kenneth Angel | Sep 13, 2019
JR “Randy” Myers | Sep 13, 2019

I know both Kernersville and Salisbury have dialysis units but would call to confirm if in operation.

Why does some of the people working at the V. A. Give me the impression, that if you're not a combat veteran , you're nothing but a free loader, just my observation

Jimmy Purgason | Sep 13, 2019
Billy Terry | Sep 13, 2019

I have never looked at it that way before. I myself is a combat vet, however I wasn't injured while I was in service. I go just for regular check-ups. I used to go to Salisbury, but live closer to the Kernersville location now. Still no difference in care. Good luck to ya.

Who do you speak to when there is a problem with a department with in Salisbury VA?

Barry Smith Sr | Sep 13, 2019
Brian Lowe | Sep 13, 2019

You can try patient advocate.

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Is it open tomorrow ? Dec 10th, I have a MRI at 8:00 am.

candace bayne | Sep 13, 2019
Jeff Hodges | Sep 13, 2019

Call and speak with the AOD in the emergency department. It will be open but people might call out. I'll be there.....

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What is the phone number for the choice program office?

Robert Mayton | Sep 13, 2017
Rick Johnson | Sep 13, 2018

Extension 12022

Where is the urology clinic located?

Henry Thomas | Jan 15, 2022
David Howell | Jan 15, 2022

Building 42

Who do I contact by letter at VAMC in North Carolin to notify the Transportation Dept. that I have a nonemergency medical transportation business that will transport veterans to Cabarrus, Rowan, Mecklenburg, and Forsyth Counties to appointments?

Donnetta SimsLewis | Dec 16, 2021
Brittney Gossett | Dec 16, 2021

I would call and ask for someone in the eligibility office. They aren't the ones who set that up but they should know exactly who to contact for that. That is awesome btw! Plenty of Veteran's would appreciate that, it's hard to find rides from those places sometimes.

can I pay my co-pay bill at the VA

harold jones | Nov 16, 2021
Michael Day | Nov 16, 2021

Yes you can. Go to the Agent Cashiers office on the first floor of Building 3.

What building is the bronze clinic in and what floor is it on

Jim Newsome | Sep 12, 2021
Denise Rinaldi | Sep 12, 2021

I dont have any idea. I always have to go there & ask.

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Is there an MRI machine at this hospital?

wendy fowler | Sep 12, 2021
Ronnie Joyner | Sep 12, 2021

Yes they do have mri an ct machines

What are visiting hours?

Teresa Figliuolo | Sep 12, 2021
Jennifer Thomas | Sep 12, 2021

I'm really not sure about the regular hospital rooms but my dad was in ICU and we only got to stay for like 2 hours. And no visitors after 7:30 pm. I think you can visit from like 7am to 7pm. The front desk can answer all your questions a little better.

I tried calling the Salisbury NC and I could not get an answer. I live 40 miles from that hospital can I go to any ER and the VA pay for it???

Jim Burkhalter | Sep 12, 2021
Salisbury VA Medical Center | Sep 12, 2021

Good morning. We apologize that you could not get an answer on the phone... to utilize a community ER, you will need to notify your VA doctor or the folks in Community Care ASAP so they can work with the hospital to process your claim. I can have someone reach out to you if need be... please let me know. Thank you. Hope all is okay.

Who is the person making the decision to halt surgeries? All public hospitals have restarted and yet once again Veterans are left behind.

James D | Sep 12, 2020
Sam Corey | Sep 12, 2020

It's just this virus. Been tested twice before I could have procedures

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Which enterance can I Go in

Johnny Milner | Sep 12, 2020
Jeff Hodges | Sep 12, 2020

Hedrick St. entrance.

VA On Lock Down Today. Gates Closed with big gate size signs saying "Gate Closed". One with yellow tape going back an forth in front. Police At All Gates.

lee dement | Sep 12, 2020
Kiera Fortner | Sep 12, 2020

The side gate on Brenner avenue is open

where is the hedrick entrance at salisbury va

Ken Poovey | Sep 12, 2020
Tresa Tucker | Sep 12, 2020

Turn right from Jake. Turn left beside black fence after traintrack

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Where is building 7 located?

Andrea Drake | Sep 12, 2020
Michelle Crotts | Sep 12, 2020

If you enter from Brenner Avenue turn left in front of Building 2 onto Main St. Then turn right in between blg 2 and bld 4 onto Military Ave and go to the stop sign at the end. Then turn left onto Freedom Drive. Then take the first right onto Revielle Rd (towards the State Vet Home) you will have to turn right in front of the state Vet home. Follow that road down towards the buildings at the end. Building 7 will be on the right. If you Google Salisbury VA map there are color picture maps of the campus available there

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Is there any resources for the homeless?

Jamecca Vines | Sep 12, 2020
Linda Joy | Sep 12, 2020

There are many programs and resources to help homeless and at-risk veterans, including a Transitional Residence building at the Salisbury VAMC. Call (704) 638-9000 x 13699 or 16299 and talk with one of the social workers.

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I’m 13 years old and I want to make every veteran there feel special by sending letters for Veterans Day!!!! Am I able to send letters for patients?

Issabella Keiser | Sep 12, 2020
Greg Lowder | Sep 12, 2020

I'm sure you can. Just address them to Veteran Patients at W.G. Bill Hefner Medical Center.

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If you have a medical emergency, you’re better off just changing your socks and drinking water.

Chris Butler | Sep 13, 2019
Michael Berry | Sep 13, 2019

I suppose you are speaking of the VA. 16 words and still ambiguous at best.

I travel over 200+ miles to see a doctor. Then travel 40 or so miles for hoptel. Then told to get out at 7am. Some times don't go to sleep till 1am. Why so early

G W | Sep 13, 2019
Linda Moore | Sep 13, 2019

Let them know what time your appointment is. They just want to make sure that the room is ready for others, the rooms are cleaned on 1st shift. Hopefully this is helpful for you. They didn't have this for you at one time.

Are any positions for CNA1 that the VA is hiring for?

Pamela King | Sep 13, 2019
Jeff Hodges | Sep 13, 2019

Usajobs.gov

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Why won't Cris take a message or send a email to my mom's Dr. I called at 445 Cris answers the phone can't take a message or send an email to my mom's dr.

Lee | Sep 13, 2019
Linda Moore | Sep 13, 2019

Go through the operator they'll get you to the right extension

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Filed for eligibility info about one month ago., Never received a reply. How do I find out status of this?

Vince Cerullo | Sep 13, 2019
Elizabeth Foster | Sep 13, 2019

If you get ahold of DEERS they can get you rolling to make sure you can check your status of anything. Also myhealthyvet and ehealth will help you find those answers.

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Is the VA hospital closed tomorrow?

Allen Williams | Sep 13, 2019
Jeffrey Couick | Sep 13, 2019

No

What building is ICU in?

Cynthia Wines | Sep 13, 2019
JR “Randy” Myers | Sep 13, 2019

I agree/concur with previous answer...bldg 2, 4th flr.

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How do you call patient rooms

Kim Hewitt | Sep 13, 2019
Matthew Hatfield | Sep 13, 2019

Call main number, dial 0 for operator, if patient opts in for calls , operator can connect.

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So, if it's open 24 hours, why were all of the doors locked and no clear entry to the ER available after 8pm?

Paul Hefner | Sep 13, 2018
Patricia Morgan | Sep 13, 2018

There's a buzzer you missed by the entryway to the ER when you push it the security us suppose to come let you inside , just the way times are they want to be secure and keep employees and patients secure from harm!

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Do any of the VA hospitals in NC have bed for female widows of veterans?

Martha Fry | Sep 13, 2018
Tim Acker | Sep 13, 2018

Yes they do

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Why does the ER not answer as my sister went there very sick & I can't check on her.

Monica Metzger | Sep 13, 2018
Ron Beaver | Sep 13, 2018

I'm assuming that when you called the VA's main number and went through the operator you were directed to the Emergency Department? The operator can check on a name and tell you if the person is there or not and then she can direct you to the specific number of someone who can tell you the status.

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do I need any paperwork to get the blood test and are results sent to my current doctor in Charlotte, West Tyvola Rd. Dr.ARKFELD, NICHOLE

Michael Ursitti | Sep 13, 2018
Stephen Prymock | Sep 13, 2018

If the labs were done at the VA . All VA's can access them records through CPRS.

Dr Nguyen does any one know her first name

Phoebe Lipscomb | Sep 13, 2018
Stephen Prymock | Sep 13, 2018

Hey pheobe . Its Katherine call me tomorrow at ext. 12785 if need m help with anything. Have a good night!

Why don't they answer the phone at the Salisbury VA

Glenna Brown | Sep 13, 2018
Jon Foster | Sep 13, 2018

Because they don't care. They tried to kill me. I've since moved my care back into town. Thank God. Doc Tuttle dam near killed me. Consider them not helping you a blessing.

Which one is building 3

A Google User | Sep 13, 2018
Jameya Barnwell | Sep 13, 2018

The first building to your right when you come through the main entrance.

Qualifications for admitting?

Thomas Riggins | Sep 13, 2018
Tif Brower | Sep 13, 2018

DD-214 and any insurance information that you may have.

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I'm a homeless vet. Can I receive any kind of assistance?

Victor Metts | Sep 13, 2018
A Google User | Sep 13, 2018

Yes there is a homeless Vet program at the VA Medical Center

I am come to you next week for the sleep test. I need to now am l put in room by my self. My wife won't to come will see a motel room.

Doyle Mcmanus | Sep 13, 2017
anthony zbikowski | Sep 13, 2018

Sleep labs are conducted in Building 21 (Specialty Clinics). Yes, there are individual rooms and no, they are not motel rooms. They are hospital rooms. In some cases a tele-sleep study can be conducted and it can actual be done remotely in your own house if you have the sufficient internet connectivity but I don't know personally if they are doing that yet or what the specific requirements are. Ask your primary care physician for more info.

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