Ive found when you call dail the extension if your primary care provider then a operator will pick up they will have your schedulers call you soon. Now if you really need to talk to one of the nurses. Tell the operator you need nurse triage asap to do a phone evaluation they will determine if you need to go to ER or what. I might add thats M-F 8-4. If its outside of that and you feel bad just go on to ER.
He can walk in and ask to see his social worker
So many veterans call the system is automated. He needs a social worker from the VA. If he has a primary care a appointment can be scheduled through them.
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