Why are there so many complaints about non answered phones? Do you need volunteers who know how to answer a phone? Would be interested in volunteerin a day ir two a week.

Volunteers can't answer phones. The MSA workers (receptionists/ phones) are chronically understaffed, they are literally always hiring more people. It's the worst job in the system and pays very little. Those poor workers have no control over anything and take abuse every day from all sides. A lot of people can't take it for long. I've worked there for 10 years and feel terrible for them, they deserve to make double what they get payed.

Im a patient but you can go to building 6 and go in at the library hallway to volunteer services. They can get you signed up.