Tesla

Alvin Phan

Enjoy booking your appointment months in advance to have it rescheduled less than a weeks notice. Thanks this service center proved to me never to ever buy from Tesla again.

Seung Hyo Jeong

Long story short: The tech scoffed at me when I told him the sound coming off the car (2 day old Model Y/delivery issue) is impacting my hearing disability. Very dismissive, claims that he can't hear the issue outside when there is loud construction going on. Told him the pitch of noise is triggering my tinnitus to flare up, and he essentially scoffed at me. There is a ring at rotor and groove was getting deeper (Visually observable), but told me to see if noise goes away in a week.... and they are unwilling to check. I'm more insulted that my tinnitus being flared up and causing me to have issues was a joke to them. When tech got off the car, I also heard him making fun of the situation with his coworker. Went to service center in Santa Clara, and they fixed the issue within a day.

Patrick Mederos

Tesla is great. I come here everyday and there are some really nice people here. Thanks to all my Tesla friends and family who work here

V C

I pick up my Model 3 after hours and noticed a scrape on my rear bumper. It tore my PPF. I did not receive a notification from them. Nobody want to own up to it. If you bring your car there for service, you may get your car back with more problems! Now I wonder, if they have caused more damages or problems to my car that I don't know about. Communication from them regarding the repair was inconsistent. If you are thinking about buying Tesla, you should know Tesla service center is really bad. Are you willing to go through headaches just to own Tesla? There are more EVs coming out to the market with better build quality and easily better customer service. I am very disappoint how bad Tesla treating their customers.