Alamo Rent A Car

Marcel Külper

Instead of a Midsize car, we got a Fullsize car, so that's definitely a plus. We could've chosen even bigger models (pickups) which we opted not to do. The car we chose was itself pretty nice (Toyota Camry 2021), although we did have some trouble getting Android Auto to work, because the car's settings were messed up. Got it working on the third day of our trip, and loved the feature. However, the car was 100% not cleaned to covid standards. I am certain of that, because we found some money in it (just pennies, but still) which I am sure the cleaners would have (read: should have!) taken out of the car. Especially because you are assured that the car is sanitized before picking it up, I find that very disappointing. Additionally, the lady at the counter was a little rude when I asked about signing up additional drivers as she was handing me the contract. She rudely said that I should've told her I wanted extra drivers right at the start. I, as someone who has never rented a car before, had been expecting her to ask me about that when she needed the information if I wanted any additional drivers or not. When I asked about being an additional driver to my dad, who was the renter of the car, I was told that would be 15$/day extra. My mom would be included at no extra cost. That confused me, because I had specifically asked weeks (!) before beginning the trip about being an additional driver at no extra charge (as it had been outlined on their website that spouse and children would be included for free). The lady refused to listen to me at first, and only when I showed her their own website, she realized that I was indeed correct. Her supervisor, who had already been called, didn't go for it anyway and never let me explain to her what was going on. She refused to let me be an additional driver for free (just like I had been assured I would be) and only through intense discussions did I get what I had been promised and what they were outlining on their website. In the future, I will definitely be trying a different company to compare them to Alamo San Francisco.

Dawn Stern

Great car selection. Clean and drove for three weeks without any issues. Super easy pick up and return. Picked up during rush hour and still took less than 10 minutes. Dropped off at 5:30am and Marjain (spelling is off. I took a picture of her badge to include her in this review but it’s too blurry to read!) handled in less than five minutes. Emailed my receipt and gave me directions to get into airport in AirTran. Thanks for making renting and pick up so quick and efficient!

Gary McCarty

After many years of renting at the top rent a car brand, I began to notice post-covid their prices have really risen dramatically. So on a trip last year I tried Alamo for the first time. Now, three rental later I can say I am glad I tried them out. All the vehicles have been clean and in good shape with reasonable mileage on them. Signing up for their skip-the-counter program made grabbing a vehicle and going a snap. I remain pleased and appear to fast becoming a loyal customer.

Angela Lopez

Everything from start to finish was great. Clear instructions and beautiful section of cars. All kept so well. No hassle in and out quickly. Instructions were super clear when returning the car and all the staff was super friendly and helpful. 10/10 guys! Keep doing your thing.