Enterprise Rent-A-Car

Category: Car rental agency in San Bruno, California

Address: 780 N McDonnell Rd, San Francisco, CA 94128, USA

Phone: +18336350431

Opening hours

Sunday: 6AM–11PM

Monday: 6AM–11PM

Tuesday: 6AM–11PM

Wednesday: 6AM–11PM

Thursday: 6AM–11PM

Friday: 6AM–11PM

Saturday: 6AM–11PM

Reviews

Marc Miller

Jul 25, 2022

The service at the Airports is very satisfactory. The service an the local service centers need improvement. If I am a walk in and they don't have cars available, they shouldn't just shrug there shoulders and say they can't help you. They should get on the phone and help find you a car at another Enterprise center nearby. Or when you call the Enterprise Customer service and lease you a car on the phone and then you go to that center and the CS person say there is NO car there for that reservation. WHY DID THE PERSON ON THE PHONE MAKE THE RESERVATION if there WASN'T a car there. DO BETTER ENTERPRISE!!!!!

Cesar Brosas

Jun 20, 2022

I was going out of state and booked a flight/hotel/rental car package. I paid for the entire package in advance. Approximately 5 hours before departure, my flight was canceled. I was able to book another flight that would arrive 5 hours later than my original flight. I called Enterprise and informed them that I would be a few hours late picking up the rental car. They told me that if I didn't pick up the car within 30 minutes of the originally scheduled time, they would cancel and refund my rental and would have to purchase another rental with them for twice the original amount. I asked why it matters when I pick up the car, since I've already paid in full to rent it for 5 days. After asking to speak with a supervisor and waiting on hold for almost an hour, they finally agreed to hold the car for 24 hours. I'm an Enterprise member and rent cars from them often. With flight cancellations currently being quite common, it would give me more piece of mind to rent cars from another company.

John Brandenberger

Jun 17, 2022

The car rental pickup and drop off was simple and easy. Both attendants were courteous and helpful. Enterprise makes the car rental pickup so easy. We walked up to the attendant, she brought our car to us, she gave us directions out of the airport parking garage and off we drove. We encounter NO long waiting lines.

Bonnie Hayes

Jun 16, 2022

This company really knows what they're doing in terms of ease of use and lack of friction. I like that there's no waiting at a desk; just walk out to the garage, and someone with a little pad walks you over to the car, checks it out with you and you drive out. The agents are always helpful and clear. Drop off is the same. Prices have mostly been good, but I did pay $1700 for a three week rental. The cars are also better than most; I've had relatively new higher end cars like the Toyota Corolla I drove on my last trip, which had great mileage and pickup. Unlike other car rental companies, they don't gouge on the tolls, but do charge an extra fee, usually around $5, as well as the toll back to you. With other companies I've been charged as much as $25 extra per toll. I don't buy their damage waiver, preferring instead to purchase that coverage elsewhere. While Enterprise is a great company, I gave them one star off for not having a better rewards program. I've been a faithful customer but still don't get much of a break on rentals and usually don't get upgraded unless they're out of the level of car they promised me---in other words, it helps them too. I wish they rewarded customers with discounts and other perks. Other than that, I'm a faithful Enterprise customer.

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Questions & Answers

Is there shuttle bus from/to SFO airport?

John Boulos | Sep 8, 2018
Matt Meyers | Sep 8, 2018

Tram is down in the evenings currently for construction Shuttle will be available if past 6pm

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Hi, I am planning one way driving. Can I return the car that picked up in san Francisco, CA in Boise, ID? Byounghee

Byounghee Lee | Sep 8, 2018
Guy Brouillette | Sep 8, 2018

Yes. The rate may be a tad higher but you can pick up and drop off at different locations.

Given the airport rental desk now closes 11pm, is there an option to pick up if coming in on a late flight?

Anderson Lim | Oct 12, 2021
Alex Johnson | Mar 11, 2022

The sister companies National and Alamo Rent-A-Car will honor any Enterprise reservations up until 12am after that they are closed until 6am

is there a fee for drop off in different location?

Jerry Azar | Sep 7, 2020
Mark Edwards | Sep 7, 2020

Normally there is a fee as the rental is now a one way rental. If you contact them they can tell you the amount.

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can i rent a car using a debit card

Susan Whitefield | Sep 7, 2020
Leslie Crocker | Sep 7, 2020

I imagine so but not sure.

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My wife and I have made reservations to rent a car from Enterprise adjacent to San Francisco Airport at the 780 North McDonnell Rd location. My wife has concerns about waiting with the luggage while I get the car. Please detail the process we face.

greg evans | Sep 8, 2019
Clarence Jordan | Sep 8, 2019

The rental center is far from luggage point. You better get a carte for your luggage and make the journey together. But once you get there, getting car was easy and fast.

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when booking a car online from enterprise, is the car insured? or will they sell me insurance charge on top of that when i pick up the car?

Gino Poe | Sep 8, 2019
Sal P | Sep 8, 2019

Check your credit card they might offer insurance

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can I return the car at Las Vegas air port?

wei hu | Sep 8, 2018
Joe N | Sep 8, 2018

If you return a car at an agency not where you picked it up, YOU WILL PAY A REDICULOUS UPCHARGE! For 5 days i pd $230 and picked up and dropped off at sfo. If i picked up at sfo and dropped off at oakland the 5 days woild have cost $900. RIP OFF!!!!

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Where to I put the car at 4:30 AM?

Jack Romberg | Jul 9, 2022
Jonathan Loos | Aug 8, 2022

For others reading that: You have to follow "rental car return" signs and then go to the fourth floor of the parking structure.

Would you recommend that we rent our car at the hotel we are staying at or at the San Francisco International Airport?

Will Harada | Apr 10, 2022
Rand Hunt | May 10, 2022

Airport is the best if you're flying

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After arriving at the San Francisco International Airport, how long will it take to get my rent-a-car at your pick-up counter. We hear horror stories about long pick-up waits because of under-staffing.

Will Harada | Apr 10, 2022
Becky Ciurzynski | Apr 10, 2022

We were able to have a rental & the vehicle we asked for right away. From arriving at the check in counter, we were leaving in our vehicle all in less then 5 minutes. I would never use any other rental company & I am a frequent traveler.

When i arrive at san Francisco International Airport will their be a shuttle bus to take me to the enterprise car rental place around 12pm?

Clifford Mayfield | Sep 7, 2020
D McDonnell | Sep 7, 2020

There is a monorail, right inside the terminal, directly to the rental car building.

Where Enterprise rental car return at SFO address?

jerry stewart | Sep 8, 2019
carlo petrillo | Sep 8, 2019

780 N McDonnell Rd, San Francisco, CA 94128 Level 2

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What types of cars are there in the premium special class?

Wojtek Waszkiewicz | Sep 8, 2019
Woodie Costello | Sep 8, 2019

Great cars of all kinds

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Does anybody know whether they have Jeep Wrangler in their fleet?

hen cohen | Sep 8, 2019
Sal P | Sep 8, 2019

Yes

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SF weekend rate?

Walter von KRIEGENBERGH | Sep 8, 2019
David Hall | Sep 8, 2019

it really depends on what you rent and if its corporate or not

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Does San Francisco enterprise rent a car have a weekend rate?

Walter von KRIEGENBERGH | Sep 8, 2019
Sal P | Sep 8, 2019

No they dont

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I don't use credit cards. Can I use a debit card at SFO?

Gary Hall | Sep 8, 2019
Chad B | Sep 8, 2019

Yes, if you have proof that you have a departure flight out of SFO also.

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which shuttle do I take to get to enterprise car rental at the SFO airport if arriving after 8pm?

Mark Klotz | Sep 8, 2019
Joe Centineo | Sep 8, 2019

Correct, there is no shuttle. You get the air train from the airport that does a loop to the other terminals, parking garage, and rental cars. There is a voiceover which informs you what is at each stop, as well as a map inside the air train

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Is it possible to leave a car while enterprice is not working in San Francisco international airport spot?

Lukas Girskis | Sep 8, 2018
Chad Henderson | Sep 8, 2018

Yep

How much is the walking distance to international terminal from this place and if needed any transportation service is available?

Kundan Sharma | Sep 8, 2018
Clifford Miyake | Sep 8, 2018

There is a light rail train you can take from rental car return to the international terminal. It is called the airtrain. It connects all terminals at San Francisco international.

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I wonder if there is a charge for shuttle from your place to SFO terminals?

Kei Babakan | Sep 8, 2018
Guillermo Tamez B. | Sep 8, 2018

We paid for return the car at the airport

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I left my passport in the glove compartment of a Volvo (8DKN952) that my boyfriend and I rented. How do i get in touch with someone to speak to and retrieve my passport, since we returned the car two days ago already?

May Ghaibeh | Sep 8, 2018
Global Aviation | Sep 8, 2018

You'll have to find out the phone number and just ask the guy who's at the phone, because someone has propably found it. Good luck😉

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Are luggage carts available at the return center? And are carts allowed on the tram?

Scott Greenwald | Sep 8, 2018
Guillermo Tamez B. | Sep 8, 2018

Yes, are there

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What is the drop charge to rent a car at San Francisco airport and drop off in Yorba Linda, Orange county?

Tim Nguyen | Sep 8, 2018
Nicolas Landolt | Sep 8, 2018

I would look this up at the enterprise website

What to you require if I have a overseas license to do a rental?

Fononga Mahe | Sep 8, 2018
Stephen Yee | Sep 8, 2018

Check with your insurance carrier if you need different coverage.

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where do I drop off my enterprise rental car at SFO airport?

Ian Peck | Sep 8, 2018
Nicolas Landolt | Sep 8, 2018

There many signs, which show you the right way at the airport. You actually cant miss it😉

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hi we want to rent a 15 passenger on feb 02

Giannne Hirao | Sep 8, 2018
Ethel Rowntree | Sep 8, 2018

Grrat service and good price compare to others

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How much will be to rent a Toyota carola for three days ?

Miwand Haqmal | Sep 8, 2018
Reginald Harvey | Sep 8, 2018

For that informatiin, please visit the Enterorise car rentsl site.

Is SFO Enterprise located at airport with other car rental places?

Christine Goodson | Sep 8, 2018
Matthew Gall | Sep 8, 2018

Yes it is. You take the air train to the car rental area of the airport and it's there with the other rental companies.

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Where do i drop off rental car starting at term 1?

Paul Schunemann | Sep 8, 2018
Antonio Villafuerte | Sep 8, 2018

There are signs that you follow for "Rental Car Return" which is not at any of sfo terminals. It's off site and you must take a trams train to get into sfo departure flights

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