The Villas & Estates at Eden of Whitehall

Category: Apartment complex in Columbus, Ohio

Address: 4470 E Broad St, Columbus, OH 43213, USA

Phone: +16148610003

Opening hours

Sunday: Closed

Monday: 9AM–5PM

Tuesday: 9AM–5PM

Wednesday: 9AM–5PM

Thursday: 9AM–5PM

Friday: 9AM–5PM

Saturday: 10AM–5PM

Reviews

Denisha Cochran

Jun 14, 2022

This review is comprised of both my opinion and information that is verifiable with documentation between myself and the apartment complex. In my honest opinion, the apartments are complete trash. They are the only complex I have lived in that charges you for anything they can and they put it in their lease so the issues will be violations. If you leave your trash cans by the curb one day after trash day they can make it a lease violation and I have received many notices by email for this exact situation since I work 12 hour shifts and cannot always do it or find someone to when they need it done. They have the staff to manage lawns yet they do not and they will charge you if yours is not cut by the day they want as evidenced by my previous months rental statement. In my time living here my rent has increased at least 4 times as has been documented. The apartment itself does the job and is livable but everything in the house is cheap or barely held together in my experience. In my opinion, the owners don't do a good job making sure the apartments are kept up. To top it off, after I left a review, I received a letter from a law firm threatening me with legal action. Best place to live hands down! 😂🤣

French Castle

May 13, 2022

I moved into my apartment a year ago in a pinch with no where to go during the pandemic. I was told that my apartment has been updated from flooring, kitchen appliances, counters and cabinets. Due to the pandemic I was very limited and unable to do the traditional showing of the apartment before the move in. So with that being said unfortunately that definitely was not the case. Everything in my apartment was old and or used. I have been complaining for a year total in regards to pet odor as well as roaches coming from my neighbors side. I was not raised this way or have I ever had any experience like this one before. I want to give a special thanks to Jessica Beck for newly coming on board and pushing for me to get on the list to finally have my apartment treated after a whole year of doing my own treatment. I wish you could have been the one who moved me in and made sure I had all the new things that had been told to me upon my actual move in date. Thank you again for your awesome work.

Ieasha Armstead

Mar 18, 2022

I am really happy with my new home. Jessica Beck & Cherry are really great. I feel Jessica did everything in her power to make sure my move was extremely pleasant and smooth. My home is beautiful. Cherry is alway extremely polite and professional when i call. The only thing I’m unhappy about is the dog smell in my basement. That’s the only reason I put three stars. I feel that Jessica is trying to do everything in her power to resolve this issue. Jessica and Cherry get 5 starts for sure.

Keshia Jones

Feb 21, 2022

I moved in December 13th. I’ve had a couple maintenance issues that Sean and Abby worked on and made sure things were fixed timely and properly. Abby even made sure I was compensated for some losses that happened. She gave me her number and email to reach her, My neighbors are great. They are watchful and friendly. One neighbor even shoveled and salted our walkway for us because we work so much. The office person Dannita is so kind and understanding. Trash pick up is clean and always happens on time. I’ve never seen any trash left on the ground once they leave. There are kids in the complex but I’ve not had one issue with them bothering anything. We own three nice cars and no one has bothered anything. So when people say it’s bad, I say that’s not my experience so far. I moved here sight unseen and our agent Dru did a great job picking a unit to my specifications and needs. By the way we have all new black appliances, washer dryer hook ups, garbage disposal, yard space, and enough driveway for all our cars. I don’t regret my decision and to top it off we’re close to every major store, restaurants and highways. Plus the rent is very reasonable for 3 bedrooms.

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Questions & Answers

I have lived here for almost ten years and its getting worse by the day.Matinence comes when they want to even when there's a emergency.My a/c is still out this is the third time this year last time it took two weeks.This company doesn't care.

neil schneider | Jul 26, 2019
Charles McGregory Jr | Jul 27, 2019

The only thing they're worried about is you keeping the leaves off the ground and the grass cut.

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How can you violate a lease when I don’t know what are the lease violations because it’s not in my lease but they not fixing everything in my house but harassing me about other things how can I get this resolved becauseI pay to much rent tobe rsoled

bubble gaming 2005 | Jul 25, 2020
Danesha Odom | Jul 26, 2020

Contact the code of ethics, they will inform you of your rights and even walk you through legal suits if necessary. If your set on living your lease out, they will open up an account through escrow where your rent money will be held until the the proper repairs are done.

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What should i do been here 5 years 2 of them ceiling was leaking called patched the roof up ceiling still cracked got. A .f. n gas leak called no luck it's winter tell me WHAT THE F SHOULD I DO? CALL 6 on ur side?

James Stroud | Jul 25, 2020
Danesha Odom | Jul 26, 2020

Contact the code of ethics and the health department, they will inform you of your rights and even walk you through legal suits if necessary. If your set on living your lease out, they will open up an account through escrow where your rent money will be held until the the proper repairs are done. I'm not sure why they think these inhumane living conditions are acceptable. It's an insult to a person's intelligence to have to tolerate poor living conditions, especially when your doing your part as a tenant. Good luck!

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Am just asking for the leasing office a lot of time to talk with the community leader or with the manager but they say " No you can not talk to the manager or community leader " why why I have questions about my deposit

Samson Haile | Jul 25, 2020
The Villas & Estates at Eden of Whitehall (Owner) | Jul 26, 2020

We apologize that you experienced difficulty speaking with our community director. We appreciate your inquiry as it will help us to review our practices with our team members. You may also contact us through our website at live5812.com.

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Who do we contact in the case of an insect infestation? We had to deal with the yellow jacket nest in the backyard on our own, and have been trying to get rid of the roaches in the unit, but the roaches resurge every time a neighbor is evicted.

Duke | Jul 25, 2020
The Villas & Estates at Eden of Whitehall (Owner) | Jul 26, 2020

Thank you for your interest in our community. When we are advised of a condition needing to be addressed, we bring in a pest professional and provide instructions for preparing the home for the visit so that treatment can be effective. We encourage our residents to notify us if the problem persists so that we can respond timely and appropriately.

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Is there any concerned upper management employees that will discuss living condition and unprofessional front office staff concerns?

Shirron Gardner | Jul 25, 2020
The Villas & Estates at Eden of Whitehall (Owner) | Jul 26, 2020

You may contact us through our website, live5812.com. Our goal is to provide a pleasant resident experience to our valued residents. We apologize if we have not met expectations and thank you for your concerns.

How long does it take to get an approval or denial from the management office?

Aristocratic Sista | Jul 26, 2018
Christine Foster | Jul 27, 2018

If I were you I'd not give them any money. They are great at bait and switch. We got an apartment that was roach infested, windows with bullet holes and cracks just to start with. We're in the middle of a court battle with them. I have dozens of pictures of all the things wrong.

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Hello this lemont do u have a 2 bedrooms available yet?

Lemont reynolds | Oct 28, 2020
Ruby Davis | Oct 29, 2020

They always have availability because people are always moving out I would find another place to rent from not here

Who manages the properties on doney st?

D M-F | Oct 28, 2020
The Villas & Estates at Eden of Whitehall (Owner) | Oct 29, 2020

The Villas & Estates at Eden of Whitehall is managed by 5812 Investment Group. Please see our website at live5812.com.

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