Bank of the West

Adolfo Aristimuno

I've had business w them my entire life but they put your acct on hold or overcharge you when simple things go wrong. I feel they should respect customer loyalty. Was in NY one day and called to let them know I was travelling to not put a block on my CC. Customer service told me I had to go in store to verify. I told them this would be impossible because I was in the East and had no funds the rest of my trip. Created a Bank of America acct that weekend.

Chris Yeats

Salpi one of the branch managers is very rude. I was told i needed to return to my chosen branch for signatures because i opened my account online. I went to that branch and was told no there should be no issue no signature needed. Salpi lied to me and wouldnt let me withdraw my own money while on the way to get a root canal. In a hurry i left my card in their atm machine after withdrawing less than what i needed. I spoke to someone that friday night who told me they would keep my card to be picked up monday. Salpi also destroyed my paypal card. Not a fan of this branch sad to have this be my first bank of the west experience.

Zuzie

The worse customer service ever. I was a Bank of the West customer for over 7 years. I never had any issues with this Bank. Last week I walked into this branch to get help concerning one of my accounts. I felt bullied and verbally challenged by the employees at this branch. As a result, I closed my accounts and hope I will never have to deal with Bank of the West again. I wish that Bank of the West CEOs would read these reviews. These employees need proper training.

marilin gutierrez

Hi there, to all people who don't have legal documentation in this country, please, chose another bank or another branch but not this one. I' m the 5th customer without documentation that they treated as a piece of garbage. They really don't want or care to do business with any of us. I came here when I was 2 years old and I have been a decent citizen but because I don't have millions of dollars or I don't have legal documentation they decided to close my account and told me in my face that they didn't care about my situation. And, please don't try to talk with the branch manager, he will make you feel worse. He will enjoy telling you that they don't care.