U.S. Bank Branch

Amanda Stanis

I have been working with U.S. Bank's fraud department on a claim that U.S. Bank has had issues resolving. Their internal communication between departments is HORRIBLE. After several days on the phone one of their operators recommended that I meet with a representative at a physical branch to discuss the issue. I met with Shirley at this location and she was nothing but unprofessional, condescending, and dismissive about the issue. She stopped nothing short of calling me a liar. She went as far as to say, "you will not get your money back because this isn't a fraud case." I HAVE ACTUAL CASE NUMBERS from the fraud department about this issue. Judging by how the rest of the case has been handled by U.S. Bank I doubt this review will have any effect. Avoid U.S. Bank and especially this branch.

Deidra Mae

Betsy needs a talking to. My husband and I came in to deposit checks from Ticor and she literally called and asked them if they really wrote the checks to us. She stated she also wanted to make sure she had enough money in her till for her …Good morning Deidra, thanks for taking the time to leave a review. We’re sorry to hear this was your experience. We never want our customers to feel we don’t value their business. If you would like to share details you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 8557 and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather

James Seebeck

Drive up atm has been down about two weeks. You can go inside but they can't help you deposit money or get money either cuz their vault is broken. Why do these people have jobs here ? Just stay closed till you can handle a jobWe are so sorry your recent experience was less than desirable, James. Please know it is never our intention to disappoint our customers in any way. If you would like to discuss your experience further, please send us an email with your phone number to [email protected], including reference number 9511. One of our Ambassadors will call you in 2 business days. Thank you and we look forward to speaking with you. ^Larisa

Brittney Devereaux

There is a female manager at this branch that did not let us withdraw our money because she wanted to "verify" the source of our check. She asked "So, what do you do?" and "Where did your check come from?". The tellers told us that we would …It is concerning to us that you were treated this way, Brittney. I’m glad you were able to complete your transaction at the Hualapai location. If you would like to discuss the experience with us further, please email us at [email protected] with your phone number. Please also include your reference number: 2154. One of us will be happy to give you a call in 24 business hours. Thank you in advance for your response. ^Michael