The bigger picture is that Hennessy Service Departmt is honest and dependable and their waiting areas have free drinks and are very clean and upscale, so it’s really not a big deal to wait when you have such a nice area and are getting honest, reliable service. I am grateful that in a world of shady places that I have such a trustworthy place to go. It may not be a quick service, in and out place, but it will be done well and is very comfortable and relaxing environment.
Could it be that there were others ahead of you? You can't hurry a good job.
Not sure when they get backed up at times. I have gotten a free oil change out of it on one ocassion.
I would hope it's because they want to do a good job.
Who knows. Probably high turn around and or incompetent employees. It doesn't take an hour to do an oil change and inspection on 99% of vehicles.
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