No there is not. You have to contact Macy's toll free number located either on your statement or behind your Macy's charge card regarding your billing info. Sales clerks can only take payments and are not privy to your account information and history.
Am not sure if this is what you are asking but you can pay your bills at the store. I did forgot to send my payment last week so I walked in the store at the same place where you pick up your online shopping. I hope thus helps.
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