I am having trouble understanding your prices. Do you have a cancellation policy? I cannot find it. Please tell me what it is before I book a room.

I do not work for the hotel Google virgin hotel Chicago. Get the phone number and call the hotel.

Good afternoon, Cancellation policies will depend on the room rate. Typically discounted room rates are prepaid and cannot be canceled. The Best Available Rate is more flexible will have a 48 hour cancellation policy. Each rate will have the cancellation policy view-able on the website. Please let us know if you have questions. -Virgin Hotels Chicago

Refer to section 2 titled Payments; Cancellation https://virginhotels.com/chicago/terms-and-conditions/