Palmer House a Hilton Hotel

Category: Hotel in Chicago, Illinois

Address: 17 E Monroe St, Chicago, IL 60603, USA

Phone: +13127267500

Reviews

Ravi Mariwala

Oct 26, 2022

Service is very rigid and regimented. Only one out of three elevators was working

Terry Skrabut

Oct 26, 2022

Was lacking Hot Water and very low water pressure, No Fridge, No Extra Blanket. One Resturant in Hotel Open which made it extremely busy. Bed was Comfortable. Issues with Hilton App checking in / out, had to visit counter each time. Not your typical Hilton Experience.

john smith

Oct 26, 2022

Don't be fooled. The gorgeous lobby masks how dilapidated, dreary, and dated the rooms are.

Steve McKee

Oct 26, 2022

Most restaurants closed Main restaurant, seating and service is in the lobby. Yup, the lobby. You are eating out of an easy chair with low tables, or they do have 10 top where you are dining with strangers, and you can help someone with their luggage at the same time. Executive lounge - closed Room service - nope, NADA, zip. Want to grab a drink? Go to the lobby, as that is you only choice. Small bar, no wait staff to be found, and the bar seats a total of about 12 people. BTW, you will pay dearly for the privilege of these fine dining experiences. $12-$14 for a 12 oz. draft. $23 hamburgers. Conference I was attending was shafted by the event staff, meeting rooms pulled, they had to scramble to get other meeting roooms close by. Icing on the cake? I communicated all this in the middle of my stay and the summary of their response: Sorry, thanks for your money, we have cut way back and raking in the money using Covid as an excuse, and we will eventually provide these services you are paying for and should be getting, but not to you, but in the future to some other guest. NEVER, EVER, will I ever come back, and in fact will look elsewhere beyond Hilton because of this.

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Questions & Answers

Do you have free wi-fi?

Lee Moore | Oct 27, 2017
Corey Seliger | Oct 27, 2017

If you have a Hilton Honors rewards number, that will afford you complimentary Internet access. No cost to sign up for HHonors.

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What stop on the Green line train do I get off for the Palmer House Hotel

Debra Jennings | Oct 27, 2018
Matthew Isoda | Oct 27, 2018

Adams and Wabash will put you on the East side of the Palmer House, and there is an entrance on Wabash.

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Do you have any restaurants in the hotel?

Rebeca hernandez | Oct 27, 2018
Antionette Wheatley | Oct 27, 2018

Yes there is restaurants inside also they offer room service

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Why did you remove the coffee makers from the rooms. Was it just to save money or was it also to inconvenience your guests?

Paul Bevan | Oct 12, 2022
Argentine Thomas | Oct 12, 2022

A couple of years ago way before the pandemic we were in a cost contament situation and we had to eliminate certain products we supplied for the guest and coffee makers was one of those items

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We would like a car service to take us from OHARE airport to the Palmer House on August 1st approx. 2:00 We have reservations Juhlin/Markley at the Palmer House. Please advise , so we can make reservations. Do NOT want CTA Blue line.

Judy Markley | Jul 28, 2022
Michael Lazorchak | Jul 28, 2022

Several private car service options at O'Hare. Contact the hotel concierge to see if they have a car or a partnership rate.

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How much is parking at the hotel?

Diana Peterson | Oct 27, 2019
Joette Kompare | Oct 27, 2019

We were just there on 7/31/19. Used the garage at 55 E. Monroe for overnight parking and it was $50 for roughly 24 hours.

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The website shows to ask the front desk for alternate indoor swimming, but the registration desk attendant had no idea what I was talking about. Is there another pool nearby that the Palmer House guests use?

Keri Andrews | Oct 27, 2019
Downriver Dimes | Oct 27, 2019

There pool is currently under construction and has been for sometime now. Could be a new employee

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Can I give my 50 deposit in cash?

Melissa Martinez | Oct 27, 2019
Victoria Beck | Oct 27, 2019

Is this deposit per night or just one

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Do you allow dogs

rose traina | Oct 27, 2018
Hannah Rose | Oct 27, 2018

When I stayed, there were plenty of guests with dogs.

Does complimentary breakfast come with our stay?

a s | Oct 27, 2018
Karen Brutzman | Oct 27, 2018

We did not have a complimentary breakfast. There is a grab and go breakfast available for pick up at the front desk for $8. It contains a muffin, fruit, and coffee.

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How long does the hold on my credit card last

robert page | Oct 27, 2018
Anthony Hester | Oct 27, 2018

For any hotel if you use an actual credit card it's immediate, but with a debit card it could take up to 7 days

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Would I be allowed to take some photography inside the Palmer House with big equipment? Should I ask for permission or something alike to do that?

Alvarado Emilio | Oct 27, 2018
Thomas Jackson | Oct 27, 2018

You have to ask, maybe someone from the front desk

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Is there shuttle service to nearby locations?

Joseph Golden | Oct 27, 2018
Andrew Negru | Oct 27, 2018

As far as I know there is no shuttle but you can find public transportation taxi and Uber just right outside the door steps

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Where is parking

Traci Studer | Oct 27, 2018
Margaret Doubek | Oct 27, 2018

They have valet otherwise you have to use a parking garage and pay by the day.

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Are you guys hosting a New Years Eve party this year?

Larisa Carter | Oct 27, 2017
Me No | Oct 27, 2017

The hotel? Or me?

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Do your restaurants have gluten free options?

john hurlock | Sep 26, 2022
Andrew Ross | Sep 26, 2022

Be a man eat the Gulten 😆

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Hello, how much is the price for parking a car for 24 hours in the hotel parking?

الساهر | Jul 28, 2022
Jyoti Amin | Jul 28, 2022

Sorry IDK on that we used Ubar.

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Are there microwaves in the room?

Anna Vidal | Jun 28, 2022
Joel Cayton | Jul 28, 2022

No

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Is the lobby open to the public?

Danish Trivedi | Jun 28, 2022
Stephen Stackwick | Jun 28, 2022

Yes, and well worth the visit. Have a drink and enjoy.

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Do you still have luncheon with historic tour of hotel?

Mary Chingwa | Apr 29, 2022
Ray Dawson | May 29, 2022

We did not

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is there a washer & dryer available to the public

Mary Fagan | Jan 29, 2022
Argentine Thomas | Jan 29, 2022

There is no public washer & dryer but we do have laundry service available from 8 am to 4pm Monday thru friday

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Hi! Where can I park my car at the reasonable rates near the hotel? Thank you!

Connie Kim | Nov 30, 2021
Eric Paul Rogers | Nov 30, 2021

The Palmer House validates parking in the public lot on Monroe.

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My son and I are flying in to Midway on Saturday. Do we just call your number posted to have someone pick us up at the airport?

Harry Mageski | Oct 26, 2021
Stephanie Campbell-Ward | Oct 26, 2021

Yes call them and ask about shuttle service

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Is the rooftop closed? Would love to see it as many people recommended it.

Dang Nguyen | Oct 26, 2021
Mary Bailey-Ford | Oct 26, 2021

Don't think so ,they did not recommend, we did take a swim it was cozy.

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Does this hotel give any sort of discount ?

Ramii Cinto | Oct 26, 2021
carter achilles | Oct 26, 2021

You can see on hilton.com

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On what street is the entrance to the lobby?

Samantha | Oct 26, 2020
Janis Murray | Oct 26, 2020

There are three entrances, one is wabash can't remember the others.

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What is your rate for senior citizens?

Deborah Mayo | Oct 26, 2020
Raj Jathar | Oct 26, 2020

I'd call them directly as there is no fixed rate for anything anywhere (not just this hotel), mostly varying by availability

Any attractions near by for 11 to 15 year olds?

Sally Price | Oct 26, 2020
T McLaughlin | Oct 26, 2020

Close by you'll find the museum campus with Field museum, Shedd aquarium, science museum, and on the north side of town, the Lincoln zoo. Check out CityPass for best pricing. There's also a quick stop at the Navy pier and Ice skating at Millennium Park. In addition, you may catch a show at AMC theatres nearby, or a production at one of the many historic theatres. There may also be a magic show available at the Palmer House in Potters bar and grill on the lobby level. I also strongly suggest paying early online for parking for the millennium parking garage at Grant park. It was $60 for 3 days ($20 /day) instead of $128+. This entrance is 1.5 blocks from the Palmer House Hotel entrance, and 1 block from Palmer House parking lot.

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Can I book empire room for around 2,000 guests it's for a wilson sporting goods event

Bob Patzke | Oct 26, 2020
Kevin James | Oct 26, 2020

I am sure you could but I agree with TG Special, call them.

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Is breakfast in cluded

Valerie Rosenberg | Oct 26, 2020
Theodore Mall | Oct 26, 2020

It depends on the deal/package/room type. Some include breakfast, others do not.

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Where is Valet?

Kelley Speck | Oct 27, 2019
Kevin James | Oct 27, 2019

At the entrances on Monroe and Wabash. Just pull up and let them know.

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Does the restraunt do Birthday Cakes?

Jonathan Hillis | Oct 27, 2019
Theodore Mall | Oct 27, 2019

Call for confirmation

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Does the room come with a cot

Sara Tozer | Oct 27, 2019
Theodore Mall | Oct 27, 2019

No. Call for options.

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Do you gave a steamer or iron available to perm up wedding attire?

Eileen Mullen | Oct 27, 2019
Robbie O'Donnell | Oct 27, 2019

I don't know for sure, but it's a very fancy hotel so I can't imagine they wouldn't 🙂

Where and what is the x hall

Minnie taylor | Oct 27, 2019
Palmer House a Hilton Hotel | Oct 27, 2019

If you are referring to our Exhibit Hall, it is located on the 4th floor of the hotel. This area is typically used during in-house events for vendor displays or a number of other uses.

Is there a hair dryer in room

Carol Garry | Oct 27, 2019
Theodore Mall | Oct 27, 2019

Yes.

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Hello, I will be at your hotel tomorrow for an event and I need to take a confidential phone call at 11am- is there any good place that would be quiet and private? Thanks, Cheryl Balczo

Cheryl Balczo | Oct 27, 2019
Eddie mouton | Oct 27, 2019

There are plenty of places to make private and personal phone calls.

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Do you receive orders from amazon?

thalita uchoa | Oct 27, 2019
Theodore Mall | Oct 27, 2019

Sure, the hotel can. If the delivery is for you, contact the front desk and let them know when to expect it.

Do you have a target or ross near the hotel? Do you receive orders from amazon?

thalita uchoa | Oct 27, 2019
Kellie Francis | Oct 27, 2019

There is a Target about a block away and a Ross about 2 blocks away. I don't know how they handle mail/Amazon

PLEASE PROVIDE DETAILS OF THE AIRPORT SHUTTLE

Cynthia Henson | Oct 27, 2019
Whitney | Oct 27, 2019

Use the train! It's like 5 dollars from o'hare to get there and maybe an hours ride.

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Are there coffee makers in the rooms?

Melody Chassang | Oct 27, 2019
Scott Gavin | Oct 19, 2022

No

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does the palmer house hotel in chicago have a bus service to ohare airport? and what are the times it leaves the hotel to go to the airport?

simon robert newey | Oct 27, 2019
Ka'ryn S | Oct 27, 2019

I don't think so because it's so easy to take the train. Uber, lyft or a cab might be your only option.

Do you guys have a hot tub?

Amber Phelps | Oct 27, 2019
R. Mora M | Oct 27, 2019

You might want to look it up on their website. Depending on the room you get chancesvare you cannhave one in

Where is the nearest car rental company to the hotel? What company is it please?

Kathy Coletti | Oct 27, 2019
Laïd Bouloussa | Oct 27, 2019

The nearest is Enterprise car. Here is a map so you may see what's around... https://www.google.com/search?q=palmer+house+hilton+car+rental&oq=hilton+palmer+house+car+re&aqs=chrome.1.69i57j0.16861j0j4&client=ms-android-samsung-ss&sourceid=chrome-mobile&ie=UTF-8#istate=lrl:mlt

Is there a microwave and fridge in the room?

Kendra Cook | Oct 27, 2019
Scott Gavin | Oct 19, 2022

As of 2022 the rooms have no coffee, fridge, or microwave. A fridge can be brought up for an additional 40$

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Looking to stay in a king room. Do they have a certain rooms with a nice view? There is no specifications when booking the price goes up but it doesn't say what is different about it?

Kristi Anderson | Oct 27, 2019
Candace Wise | Oct 27, 2019

I would ask for a free upgrade if available. I always do.

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What us the age requirement to get a room?

Jesenya Miranda | Oct 27, 2019
Roxie Baring Hollingsworth | Oct 27, 2019

Please contact the hotel to confirm

hi do you have a restaurant?

Fábio Henrique | Oct 27, 2019
Theodore Mall | Oct 27, 2019

Yes more than one. Many more in the neighborhood.

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My mom bought a santa claus statue years ago for $35.00. Is there anywhere in Chicago that I could find one?

Ann Hopping | Oct 27, 2019
Laïd Bouloussa | Oct 27, 2019

Try Bye bye Chicago store on Michigan ave. Not too far from michigan/Washington...

Stayed at Palmer House many times, very happy; except what to do when homeless come to asking for handouts? I feel sorry but really got me was walking from Chicago Hilton on Michigan Ave to train, an older blacklady asked gave her $1 she cursed

Bob Patzke | Oct 27, 2019
Angela WILLIAMS | Oct 27, 2019

There are all races of people in the downtown area of Chicago that are homeless and ask for money, just say no if you don't want to give. And if you have it in your heart ask the LORD to help and protect them no matter the race

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Chicago Hilton excellent pool...Palmer House excellent location to Milliunum Park & Christkingle market so which would your pick be?

Bob Patzke | Oct 27, 2019
Theodore Mall | Oct 27, 2019

They are both good and close enough to the areas you mentioned. Just pick one. They are both managed by the same company. You can't go wrong.

How can you possibly believe it is acceptable to have only one agent for check in? Especially tonight??

Brian Arnold | Oct 27, 2019
John Sutton | Oct 27, 2019

Normal need to have for agents due to the Volume tonight parades the holidays just being willing to accept and to be patient most agents are there all day early train and they will ask you to please be patient patient is not a bad thing it's a good thing but just be glad that you made it and you're there that's the makeup on my house so much better than a lot of other hotels only because of the quality and the time that agent spend what other customers you have to look at volume due to the holidays volume as a as a big thing but all we ask you guys to do is be patient 6/8 minutes that's not a bad time you made it be thankful that you made it happy holidays

Is the pool open? Heard it is being renovated & if so will it be a larger pool and hot tub?

Bob Patzke | Oct 27, 2019
Lydia Dixon | Oct 27, 2019

Are rhe rooms discounted without a pool until 2020?

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Is this a safe place for a woman to stay by herself?

Alexia U | Oct 27, 2019
Danielle L | Oct 27, 2019

Yes absolutely. It's very busy all the time and i never felt the least bit uneasy

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How long does it take for your deposit to go back to your account?

Melissa Martinez | Oct 27, 2019
Pankil Matalia | Oct 27, 2019

Mine took 1 week

Where do I park when I stay at the Palmer house?

Sharon Nowak | Oct 27, 2018
Ray Li | Oct 27, 2018

You can park across the street in the parking garage next to the Chase ATMs. If you're staying in the hotel, the front desk can comp your parking.

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Is there a shuttle from airport to the Palmer House?

elizabeth beaver | Oct 27, 2018
Angela Ocasek | Oct 27, 2018

no

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Horrible customer service very rude (a few managers)

M AMURE | Oct 27, 2018
Tammy Martin | Oct 27, 2018

We had no problems with staff

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Are You Guys Hiring?

Malisa Porter | Oct 27, 2018
Omar Zamora-Viera | Oct 27, 2018

https://jobs.hilton.com/search/?keywords=notselected&location=Chicago&country=UnitedStates

Is the price inclusive of all the taxes?

Taniah Shariff | Oct 27, 2018
A Verma | Oct 27, 2018

Unlikely

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what is the cost of overnight parking for hotel guests

Lee Gramas | Oct 27, 2018
Anthony Clark | Oct 27, 2018

48 dollars

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Hello, We will be in the hotel in chicago from 21 to 24 september, Please can you tell me if you can receive a package for me ? A will apreciate your answer.

Edelweis Briner | Oct 27, 2018
Music Man | Oct 27, 2018

Palmer house is great. I dont live in Chicago so i cant get your package. The hotel can.

How much is parking?

Nancy Smith | Oct 27, 2018
naseer shmony | Oct 27, 2018

There is a parking garage right across the street on wabash for 45$ and if you are a PH guest you can get a discount by bringing your ticket to the front desk

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Parking price?

Florencio Sanchez | Oct 27, 2018
Daniel S | Oct 27, 2018

$46 day self park

Are their stores inside???

Angelica B | Oct 27, 2018
H | Oct 27, 2018

Yes at the street level

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Is the $50 deposit refundable?

Christina Dudgeon | Oct 27, 2018
zach wohrley (payday815) | Oct 27, 2018

Yes

are there cofree makes in rooms?

Sandra Brandtner | Oct 27, 2018
Shawn Howard | Oct 27, 2018

There is a Starbucks on the ground level of hotel.

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What are the hours for the pool?

Legacy Mom | Oct 27, 2018
David Wruck | Oct 27, 2018

It's currently closed for renovations.

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We would like to do the Tour only of the Palmer Hotel on Friday 14th September 2018 but cannot find how to do this. September doesn't seem to be open for bookings...Please advise.

Denys Parker | Oct 27, 2018
SU | Oct 27, 2018

Chicago Architecture Foundation offers great tours. One if the numerous ones i have taken did INCLUDE The Palmer House. Check with the foundation about what they recommend. I STRONGLY recommend The Palmer House, Chicago Architecture Foundation, the tours, etc. REALLY HIGHLY RECOMMENDED. You'll get a lot more out of what you see.

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Do you have to pre-purchase for parking? Or can you just pay there?

Nico Zhu | Oct 27, 2018
sheryl taylor | Oct 27, 2018

Yup, pay there

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Do rooms have coffee makers?

Denise Warner | Oct 27, 2018
Corey McLaughlin | Oct 27, 2018

Yes we had the king bed room and it did.

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How much is the parking

Rich Cetnarowski | Oct 27, 2018
Stephen Augle Sr. | Oct 27, 2018

Valet parking is included in your lodging.

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Do you get free breakfast?

Corinne Conley | Oct 27, 2018
Christopher Adamson | Oct 27, 2018

Mine was included because I am Hilton Gold Member.

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Going to a wedding there Saturday night but not staying at the hotel. How much is parking and where is it located?

Brian Burkette | Oct 27, 2018
James Douglas | Oct 27, 2018

$55 per night if you self park. Valet is more

Do you have free parking

Veronica Turner | Oct 27, 2018
Ashley Lay | Oct 27, 2018

No free parking, valet is the most convenient, if you dont need to drive while in town, there is a red line station right outside, the best option is to park out of the city and take the rail in if parking cost is a concern. There is never free parking for anything in chicago.

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What would the cast be for 8 people do you have any rooms that will hold up to 8 people

dimyon bean | Oct 27, 2018
James Babb | Oct 27, 2018

I'm sure they have 2 bedroom suites but you would have to call them.

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When is 400 Tubas 2017?

Mela | Oct 27, 2018
M | Oct 27, 2018

I just called 2017 it is DECEMBER 23RD NOT 17TH

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Are messages available ?

George Farris | Oct 27, 2017
Diana Pressel | Oct 27, 2017

Yes

How much is psrking per day?

Sheila gramaglia | Oct 27, 2017
Linda E | Oct 27, 2017

You can also look at Park Whiz for locations near the Palmer. Cheaper and you know you have a space.

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Do You Have Free Wi-Fi?

Vershawn Bailey | Oct 27, 2017
Jenny L | Oct 27, 2018

Will I have free wifi if I have a hilton honor member yet did not book the room through their offical website?

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Can I get to the hotel via train from the airport?

Alan Muia | Oct 27, 2017
Christopher Schweitzer | Oct 27, 2017

Yes. You can take the Blue line from O'Hare to the Monroe stop. It's about 2 blocks from the hotel. From Midway take the Orange line to Adams/Wabash and the hotel is right there.

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Do you have airport shuttle service?

Scott Sells | Oct 27, 2017
Lenc | Oct 27, 2018

No, there isn't. There are several independent shuttle services that you can hire to take you back & forth. It's cheaper than a taxi or uber.

If I valet park my vehicle is it 79.00 per night?

George Mcgee | Oct 27, 2017
Maurice Lighting | Oct 27, 2017

Yes.

What is the minimum age to book a room at this hotel?

Hailey Ryan (Tintinmonster18) | Oct 27, 2017
Chelsey | Oct 27, 2018

I would guess 18. Need a credit card.

Why is Tues Oct 17 th $419 and Mon $200?

Sally McDonald | Oct 27, 2017
Barney Mc Laughlin | Oct 27, 2017

Sally Honestly can't say we booked a number of weeks in advance for our date.

Is there a good happy hour crowd in the lobby bar?

A Google User | Oct 27, 2017
Joseph Everett Cromwell | Oct 27, 2017

Yes. Potters Bar on the main level near Concierge Desk has great atmosphere, friendly staff and happy hour, though I am not sure of the times.

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