Not sure who the current manager is but I spent 12 days there for the World Junior hockey tournament and all the staff was so friendly and helpful.
Uncertain. However, if you contact Marriott Support (Depending on your rewards teir it will either be general, silver, gold, or platinum support) and explain your issue they will be able and happy to assist you.
Doesn't matter. Current one is not supportive of customers.
Thanks! Your answer is awaiting moderation.