To Whom It May Concern: How are you still in business? I cancelled my account in April, and still being charged for services. I sent back cancellation notice and have email verification. Continue to put on hold each time I call.

I was very nice and patient till the last times I have contacted them so many times it’s messed up what they been doing to people!

They are in business because they run shady, poor sales practices. They lie about how long the contract is and when you go to cancel, they make it practically impossible to cancel. I have reported them to the BBB. Hack company!

Worst company I have ever dealt with.

I am having the same problem. Sold my house where l have Alder. I called to notified them that the new owner wanted to take over the remaining time of the contract. It has been 4 months and l have not hear from rhem

I canceled 2 hours after ordering and never got service returned everything. They are still billing me also we should file a class action lawsui

I've been waiting since the end of Oct.for a refund they just took the money out of my account, reassure d me nothing is final until I sign the paper read reviews didn't sign looked at my debit card money is gone no product came had to close the account caused me over drafts the keep giving me the run-around it's in the mail well due to this caused my grandchildren no Xmas broke my heart and told me today it's in the mail. Something needs done

Cancel the credit card,close the bank account ,change or add another line to existing account for your phone. STOP CALLING THEM!!!

A friend of mine found out alder allowed the renter at her property sign a new contract to renew services by forging her name. She had no knowledge of the forged contract until she tried to cancel. An alder says there is nothing she can do other than keep the service or buy out the contract. Forging signatures is below the belt.

Doris, we have had the same problems listed since March. We sold our house and the new owners took over the contract. Alder has said it’s fixed for months now but just received a threatening letter in the mail today. Apparently they want to get away with charging for a service we don’t have and double charge by charging us and the new owners. I agree with starting a civil suit.

I better not get no service from them! Hummmmm just listed a customer 👋🏿