Properties don't always pay on time and they can't pay you until they've been paid.
Same for me and it shouldn't take months when they tell you reassuringly 4-6 weeks. Thank God I didn't need moversor I would still be waiting. The service is a joke will never use again.
I had the same issue, but contacted my representative via email, and it was resolved quickly. And they followed up and apologized. Hope this helps.
Mine took about 8 weeks
Usually takes a few months
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