Hidden Ridge on the Canal Apartments

Category: Apartment rental agency in Irving, Texas

Address: 1290 Hidden Ridge, Irving, TX 75038, USA

Phone: +19725501616

Opening hours

Sunday: Closed

Monday: 9AM–6PM

Tuesday: 9AM–6PM

Wednesday: 9AM–6PM

Thursday: 9AM–6PM

Friday: 9AM–6PM

Saturday: 10AM–5PM

Reviews

Prindy

Sep 26, 2022

We moved in back in February of 2022. And since then we've been having issues with our refrigerator not keeping our food cold. Several maintenance people came to take a look at it. Then finally Mike came and really considered what we've been saying about the fridge. He got us a new refrigerator. And better still it came just when he said it would. We really appreciate Mike and Rosa for their hard work and efforts.

Latrecia Davis

Sep 22, 2022

Pamela is also so helpful when I go in the office. She makes sure I have all my needs met when I leave. Very professional

Fatimah Nawab

Aug 29, 2022

Oh yeah. I called no one picks up!

MICHELLE ESCALANTE

Jun 30, 2022

I've tried to call so I can receive my deposit back. I was told that I wasn't chosen for the apartment via I had a record and I didn't. They won't return my phone calls or my deposit. They told me via email but I keep calling. I'm going to go to the district attorney because I don't think it's fair they won't give me my deposit back. It has been almost a year. I should go to the news first then a district attorney. Return my funds and I will leave you alone.

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Questions & Answers

Are these apartments all bills paid

Kenya Burljuyey | Oct 2, 2018
Ha Are | Oct 2, 2018

No, infact you get 140$ water bills every month alone.

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Are these apartments low income

Alexus Williams | Oct 2, 2019
Jason Pati (Patington) | Oct 2, 2019

Define low income.

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Any safety concerns?

Elegantz 17 | Oct 2, 2019
jean rojas | Oct 2, 2019

sooo many. if you have a family, keep them safe dont move them into this death trap. i moved in back in april of 2019, on the first day as i was putting up my drinking cups i sliced my finger with some painted over razor blades that the maintenance team had left behind, not even a moth later we got flodded from the unit avobe and went to the apartments to get it fixed, they took 1 month to even look at it and it took us calling the city code inspector for it to actually be solved.

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How much are the 2 bedrooms? And are there any other fees?

Bianca Contreras | Oct 2, 2019
jean rojas | Oct 2, 2019

i pay 1600 for a 3 bed 3 bath but the ac dosnt work so my electric bill is 261, the refuse to fix the ac even tough its already been a month in the hot texass summer.

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Do Not Move Here! We have had flooding, roaches, ants. Pipes are old. Owner will not replace pipes just patches them. I have had flooding 4 times now.

Alisa Carrillo-Mohamed | Oct 1, 2021
Hidden Ridge on the Canal Apartments | Oct 1, 2021

Alissa, we are sorry to hear about your concerns. Please reach out to the corporate office so that we may address your concerns. 817-801-3415

how long have you had a service request go unatended for?

jean rojas | Oct 2, 2019
Naga Niranjan Batchu | Oct 1, 2020

Some times more than 3 months.

what do you think about the staff here? are they honest?

jean rojas | Oct 2, 2019
Jason Pati (Patington) | Oct 2, 2019

Since I have been here i two years, they have had 3 different management teams with different staff. Sorry I can't give you a better answer then that.

Where can we make payments online?

Arlette Vazquez | Oct 2, 2019
Jason Pati (Patington) | Oct 2, 2019

You have to set that up with management. You have to have a resident profile

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