When you call the homeless hotline they will send you to whatever family shelter that has an opening/bed. Van Buren doesn't take walk ins you have to have an appointment for intake and then at intake they will tell you when you can come in. If you absolutely have nowhere to go then the person on the hotline should help you and pull some strings.
Walk-ins at Van Buren ARE accepted. However, there is a phone at the entrance (inside) so that you can establish your reservation. If there isn't any bunks available, you may be assigned to a floor space until a bunk is available for you and yours
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