IMPACT Community Action

Category: Non-profit organization in Columbus, Ohio

Address: 711 Southwood Ave, Columbus, OH 43207, USA

Phone: +16142522799

Opening hours

Sunday: Closed

Monday: 8AM–5PM

Tuesday: 8AM–5PM

Wednesday: 8AM–5PM

Thursday: 8AM–5PM

Friday: 8AM–5PM

Saturday: Closed

Reviews

Dawn Mechelle Wilson

Aug 23, 2022

I applied in April it now end of Aug they are still not helping me and now when I call all lines are busy and it hangs up on you. I went there 3 times my landlord came from out of town to visit there office and they said just one more thing to him and to me about 3 times my landlord has given up and I told him that's what they want you to do so they don't have to help you. I still have no help and now I can't even get through on the phone. What Help???? Who are they helping?

Hannah Spencer

Jul 18, 2022

Be prepared to wait months for assistance, if it arrives at all. I was told my application was “rather new” at almost 60 days old. Treated as a burden by staff when, which are likely not paid enough and are given too many responsibilities to be realistic, but this doesn’t excuse the passive attitudes for people looking for HELP from a community resource who offers it, advertises it, and receives funding for it. They offer no timelines, no updates, no information whatsoever - just to wait. Was told today to call back “when I got my eviction court date” - the goal should be to avoid that, yes? Horrific. Absolutely not the agency I thought they were - it’s disappointing, I truly believed I would get some relief.

Christal Neal

Jun 17, 2022

I have given 3 stars because, in theory, IMPACT is a great thing. I wanted to give no stars because i have had an application in since april and they keep asking for updated information, which wouldnt be out of date had someone looked at my app more often than every other three weeks. You feel helpless when you get a "DAILY" update on the status of your application once a MONTH and when no one replies to their message box for weeks at a time. I understand that they are understaffed and mostly likely under paid but when you get a eviction notice and a shut off notice two months after you apply for help and you cant get hold of anyone because they phones always say circuits are busy and it hangs up on you, you feel sort of abandoned. if and when you apply, do not take for granted that things are getting done or that you have given them all they want. keep bothering them so they tell you if they need more sooner rather then letting you set for weeks before they tell you they need something else. it is really sad when you call AEP to apply for help for your bill and they send you to a web site for impact right after they have sent you a disconnect notice.

Beth

Mar 23, 2022

This place is a God sent for anyone who needs help through these tough times. I can say that they helped me more than any other program did in the Columbus Ohio area. They were nice if you had questions, even as busy as they are, and the application process was very easy to do. They processed it in a reasonable time & got it to my property manager fast enough to keep my family in our home. I very appreciative for everything they do.

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Questions & Answers

Does this place assist with finding housing?

charles jones | Sep 9, 2018
Charles Truss | Sep 9, 2018

Go to Columbus Metropolitan Housing Authority

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Can i pick uo my stipend check mon cause by the time i get off at 5 on Friday your office will be close

Lillian Keels | Sep 9, 2018
Lillian Keels | Sep 9, 2018

I get off at 3

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Is there an IRS rep there

MsTEA Crump | Sep 9, 2018
Willie Wallace | Sep 9, 2018

There are qualified people there to do your taxes

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When is the last day for impact?

Mary Thompson | Sep 9, 2018
Ames Getz | Sep 9, 2018

The last day is March 31st, Make sure you take everything with you,or you won't get signed up in time ( I made that mistake when I forgot my W-2) and I was put behind by almost a month! Also you have to make an appointment I hope this helps!

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Do you help with water bills

Tasha Bridges | Sep 9, 2018
I am Adrian Scott | Sep 9, 2019

Impact does not assist with water bills.

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Can i have someone pass a message to Bo Chilton or Shamika Smith please. Have them call me since your circuits are always busy. it is very important. You have my number.

Christal Neal | Jul 10, 2022
Anna Ott | Jul 10, 2022

I will let someone know

My income has dropped to zero . It has been for over a year now . But my monthly bills were made due to my income I had last . How do I tell them I have no income now she they can see about lowering it ? I am a single mother as well.

Samantha winston | Apr 11, 2022
Malinda Daniels | Apr 11, 2022

If you have no income they would ask you have someone to write a letter that they help you has little as possible

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Does impact still have free tax filing help

Phillip Keller | Mar 12, 2022
Child Of Family Love. | Apr 11, 2022

Yes

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How do I get on the web site to fill out a application

Jean Marie | Feb 10, 2022
Jason Rogers (Budget) | Feb 10, 2022

Just Google impact community action and the website will come up. Then just go through the motions to sign up for the assistance you are looking for.

How do I make a appointment

Amy Sue | Oct 13, 2021
Dorthea Ward | Oct 13, 2021

get there early 630 700 get a number as a walk in or a afternoon appointmenter

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How long is a normal wait time cause I'm taking someone there and have to work at 3

Wendy Landefeld | Sep 8, 2021
Elmer Vance | Sep 8, 2021

If you get there early it depends on the number you get they do 25 people in the morning get there at 7:30 or earlier . The afternoon get there 12:15-12:20 to make sure you get in

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Do they help with electric

Flora Kelly | Sep 8, 2021
Angela Kennington | Sep 8, 2021

Yes they help with electric

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Can I get a copy of my paperwork from court stating how much you paid and for what months and when I make the next payment. I had that paperwork Impact gave me at court stating all this and I can't find it. Can I get a copy?

Kathleen Erwin | Sep 8, 2021
Angela Kennington | Sep 8, 2021

I'm not sure, but, you could always go in at 7:55am and ask.

I have a tenant that has received rental assistance in the past. She said that she applied again. How can I find out if she really has applied.

James French | Sep 8, 2021
Sahra Abdullahi | Sep 8, 2021

If she applied via online than she can screen shot you the application. I know that they are behind but calling impact directly and asking couldnt hurt! Hope this helps

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When and how will I be notified of my application for rent assistance. And how long does it take.i applied in oct

Maria Batrez | Sep 8, 2021
Kim Hicks | Sep 8, 2021

They should have gotten to you by now. I'd go there and ask them

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Do they help with Christmas

Brandy Wallace | Sep 8, 2021
Jackie manigoe | Sep 8, 2021

Fire fighters and the truth church

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If they help with rental assistance do they help with the past due fee as well?

Caitlin Johnson | Sep 8, 2021
Rebecca Hoover | Feb 10, 2022

Do you help with back rent

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I have an appointment Monday. Is your address still 700 brydan rd.?

candy campbell | Sep 8, 2020
Dan Roo | Sep 8, 2020

Yes this is the correct address

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are you helping with rental assistance

Cortez Hairston | Sep 8, 2020
anisha conner | Sep 8, 2021

I have been with out a job for 40 days and I need rental assistance will they help me with rent

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anyone know more on impact services i'm already on a budget for my gas but not electric... i have someone coming out tomorrow is it worth it .. i know very little..

Jessica Perry | Sep 8, 2020
kelli Keaton Lavender | Sep 8, 2020

Yes they r really good about helping when u need it. It's worth listening to em. What's it gonna hurt?!

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Do they help with gas for your car to get to work??

Mary Cooper | Sep 9, 2019
I am Adrian Scott | Sep 9, 2019

Call 311

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can someone plz let me know if you have cancer...and are unable to work and waiting on disability is help with emergency housing and rental help when you are being evicted from your home and will be homeless on the streets with a deathly illness.

Chris Luckeydoo | Sep 9, 2019
aisha mathews | Sep 9, 2019

Yes they are a great place for these type of resources. I encourage you to call early as possible in the morning the phone lines get full fast. Have great patience with the staff they are overworked and underpaid. and if they are unable to assist you at the set time make sure to ask for referrals or references to other agencies.

I been calling for 3 years trying to get an appointment there always full not fair

Leah Grier | Sep 9, 2019
Mary Jenkins | Sep 9, 2019

You have to call at 7:00am on the dot!! You have to keep trying everyday untill you get a opening!! They also have a walk-in service daily it takes about 3 hours but when you leave your bill is paid and it's a relief!! Well worth the wait!!

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Do they help with deposits and rent

jodie rager | Sep 9, 2019
Kenyon Chambers | Sep 9, 2019

You have to talk with emergency assistance to help with that

Does this place help with filing tax returns?

Cokocharlene Jones | Sep 9, 2018
Willie Wallace | Sep 9, 2018

I do believe they have a free tax service

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Where can I get help with my rent?

tommy colarik | Sep 9, 2018
roy thompson | Sep 8, 2021

i need to get to thhe application

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Is there a good time to call for an appointment? Seems they are always put of appointments

Lauren V | Sep 9, 2018
Duane Durr | Sep 9, 2018

Your best bet is to go there early in the morning approximately 8 a.m. and have a better chance of seeing someone to get an appointment or get your case handled

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Is there any way they can help with a funeral I lost my brother Jeremy moyer a week ago and I got a go fund me account and need $22.000 and only got $125 please can I get an answer anyone

Sean Moyer | Sep 9, 2018
Brittany Moore | Sep 9, 2018

I dont think they help with this you could call 211 and ask them where can i get help from

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Is this walk ins also?.

Drew Cradd | Sep 9, 2018
John Dunham | Sep 9, 2018

Sometimes, mostly, rearely would they not, but anything is possible, its best to call, just in case.

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Can I go sit outside all night tonight and be seen in the morning.

I'm Bacckkk | Sep 9, 2018
Dee Preston | Sep 9, 2018

Go to the one on Henderson Rd. They usually never have a wait. And you wont have to stand outside all night.

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Can you guys been able to help me find a place to live

Robert Neff | Sep 9, 2017
Denise Batista | Sep 9, 2017

Go to their classes

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Needs help wintrelization

Juila Myers | Sep 9, 2017
Josh Kirk | Sep 9, 2017

You need weatherization?

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I keep trying to get a hold of you but all it says is circuits busy how can I get a hold of someone.

Amber Gibson | Sep 1, 2022
LaVerne Washington | Sep 2, 2022

Definitely go down there. You'll get better assistance.

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Does Impact help with Birth Certificates?

Nikki Lessig | Aug 11, 2022
Richard Miskel | Aug 18, 2022

Not sure. I know u go down to health department

Do you all take walk in for PIP APPLICATION UPDATE

ann wilson | Aug 11, 2022
kevin spears | Aug 11, 2022

This agency is great for helping people and families get the assistance they need for living.

Does Impact help with getting electric turned on

A'Leisha Mason | Aug 9, 2022
Dietra Powell | Aug 9, 2022

I’m sure they will help as long as they have funding and all of your paperwork is turned in for them to processing your application.

Do you all help with free fans?

Ashley Smith | May 11, 2022
Mrs. Roseshall Burgos | May 11, 2022

I Know The Help With Rent, Mortgage, And Utilities.

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are walk in permitted?

Gladys Thomas | May 11, 2022
ROBERT DAVis2271 | May 11, 2022

Yes but you will have to take a number or letter and wait and it could be long or short depending on the time of day .

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Jow do you go about getting your gas bill payed

juanita williams | Mar 12, 2022
Melissa Davis | Mar 12, 2022

711 Southwood Ave, Columbus, OH 43207 (614) 252-2799 New Satellite Office for utility support for residents in 43004, 43125, 43068, 43110, 43213 and 43232.  Appointment only- call 614-246-0019 and schedule TODAY!

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My ? Is when I first came into recovery I was homeless, broke and an active addict and now I néed to hurry up and pay $450. Dear, Impact can I please get help to pay my rent. I don't want to get puy out.

Toni Moore | Feb 10, 2022
Teresa Grant | Feb 10, 2022

Good luck getting any help from them cause I don't have a big income they wouldn't pay my rent don't make enough for impact to help

If after spending a while on hold i'm only #14 at noon does everyone there go to lunch and clients still holding get the yellow flag (maintain current position) until after operators return? Or what?

Ben Hamilton | Feb 10, 2022
Teresa Grant | Feb 10, 2022

Good luck been trying to get help supposed to help with rent they keep forgetting to put my paperwork in. Gone on now since September

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Thank You Ashlee A for processing my business info! Has there been a response yet? Please call me to let me know? Thanks again! Have a great rest of your day today!

stella jones | Feb 10, 2022
Maxx Payne (Mohamed Alwi) | Feb 10, 2022

It's been a long wait there with lots of applications being processed, plz be patient

Do anyone know how long it takes for my landlord to receive the rental assistance check once my funding is approved I got approved nov3 2021and he haven't heard anything from impact

Tandy Smith | Dec 12, 2021
Maxx Payne (Mohamed Alwi) | Dec 12, 2021

Not really it takes as soon as possibly once the landlord comply with papers work for transactions they send the money within 3 days

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Are they open on Veteran's Day? No where does it list what holidays they observe.

Beth E | Dec 12, 2021
Sharon Smith | Dec 12, 2021

Close

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Does anyone know if they are open on Veterans Day?

Beth E | Dec 12, 2021
living proof outreach | Dec 12, 2021

Don't think so

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I started an application, can not get anyone on the phone and can not find the log in button on the website. Since I started an application, but did not complete it, I am not able to start a new one. It says to log in.

Susan Brumback | Dec 12, 2021
teresa McDowell | Dec 12, 2021

Yes you have to log in to go back to your application also if you forgot your password or username you can change it by them sending you a verification code

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Do they have a drop box for documents

Leslie hartley | Nov 12, 2021
teresa McDowell | Nov 12, 2021

No they do not

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Does it still help with Covid rent relief ? (Sept 30, 21)

JustManette | Oct 13, 2021
mg m | Oct 13, 2021

Yes.

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Are there funds available at the beginning of the month?

Maureil Nkoghe | Sep 8, 2021
Yaya | Sep 8, 2021

I was over there yesterday for a meeing and the lady at front desk told me it's a lot if programs going on to help people

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Do you have a fax number

Judy D | Sep 8, 2021
BLACK MAMBA2 | Sep 8, 2021

I couldn't find one on any of my paperwork

Could this Agency please assist Persons with a Disability, living on a Pension with funds ❓ WHY can't Retirees get assistance when they are hit with a Financial crisis ❓ WHAT about the Retirees

Gina Herbert | Sep 8, 2021
K Wilson | Sep 8, 2021

The can! Retirees need help to and of you're within the government guidelines then the help is there. If their not I would suggest it so of the community churches. Don't give up. Help is out there

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do you guys help with lake county for rent asst

love mae | Sep 8, 2021
Roosevelt Kelly | Sep 8, 2021

I don't know I just went once

Wat do I have to do to get help for this months rent

Lakeisha Burkes | Sep 8, 2021
Jay F | Sep 8, 2021

You take proof of past due rent 3day notice/eviction. Proof of income last 30days social and birth certificate for minors in house state ID. You can go early in the morning or at 1pm for walkin. It can be pretty time consuming so be sure that you have the entire day to commit.

Where can I file my taxes

Gail Burnett | Sep 8, 2021
Shyann Osborne | Sep 8, 2021

IRS, turbotax, h&r block.

How long dose it take for them to pay back rent to a landlord????

Benner Family | Sep 8, 2021
Sandra Spaulding | Sep 8, 2021

I can't answer that cause I went for utility bills. But from what I hear they make the pledge to the landlord when you go in if you have all your paperwork

What about winter crisis? Is procedure still same due to covic?

NeCee Glenn | Sep 8, 2021
aaron robinson | Sep 8, 2021

No it's a little different, but I think it's faster.

Been to get help with a furniture voucher and they always hanging up the phone or say there no appointment so anyone know any other places lmk

King Smith | Sep 8, 2021
Antonio Deena | Sep 8, 2021

Walk in and ask to speak to someone!! Phone line stays super busy

I have a application in and. I can't get no answers on it, what do I do?

Terry Slatzer | Sep 8, 2021
Jackie manigoe | Sep 8, 2021

I would call first they answered my questions

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i was in on august 7th 2020 my income stopped and i haven't heard anything i submitted all documentation what do i need to do

jacqueline ziegler | Sep 8, 2021
angela kay williamson | Sep 8, 2021

Call them.

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How do I get someone to help me with my gas and electric and rent . I have been trying for months and I am not getting any when there is one person from IN PACK that had been texting me but I haven't heard any from her i months please help me

Georgia Lattimer | Sep 8, 2020
Byron Turner | Sep 8, 2020

Go up to the impact program as a walk-in

how does one check the status of ones summer crisis program application.?

Chris Jones | Sep 8, 2020
tyria enoch | Sep 8, 2020

Call and asked the person who helped you

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I been calling for two weeks to get an appointment and they say there none left like how when I'm calling 7:00am om the dot . like really . can i just walk in and do my pipp

Sunny Bowers | Sep 8, 2020
Maxine Rogers | Sep 8, 2020

They do fill up pretty quick. There are walk ins you'll just have to sit there an wait awhile. Pack a lunch. Try to get there early. Sign in let them your a walk in

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Are they still severing the Community with a monthly free hand-out of Product? If so what are the days and time? Thanks

Renee Porter | Sep 8, 2020
Maxine Rogers | Sep 8, 2020

You'll have to call. Alot of things has changed. Sorry

Need help got to be out of where we live at its the dead like I have a 16 years boy and his mom we know nobody that will help and don't know what to do please some one help.rhan Help

Geeder Shortridge | Sep 8, 2020
Moni noneyourbisness | Sep 8, 2020

I'm currently staying at The YMCA Shelter and recently lost my job. My time is almost up and I need assistance with finding low income housing not shared living. I'm in The Rapid Housing Program and haven"t gotten the help I need at all. I'm currently searching for another job also.

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Do they help with car repairs?

Martha Baird | Sep 8, 2020
Shanice Lee | Sep 8, 2020

Prc take about 40 days u have to be working and they give u 1700

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What are walk in time

Loretta Selmon | Sep 9, 2019
robert dickerson | Sep 9, 2019

You have to set up an appointment though 411 call system around 7 am

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I'm trying to figure out which entrance do I go to,at the pipp,program, on burden road. Located between parsons,and main street.... do I go to the front door, or around to the back???? Thanks

Bernell Baker | Sep 9, 2019
Aeon Holton | Sep 9, 2019

Go to the front pipp is to the right security is right there for any questions or concerns

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Do you guys give out gas cards

Anika Tanksley | Sep 9, 2019
Joshanna Kimble | Sep 9, 2019

Join gives out gas cards. Right by Parsons and Main St.

Do they help even if someone is illegal

cherish soto | Sep 9, 2019
Annemills | Sep 9, 2019

They want birth certicates for each person and s.s. card. Or i.d. for anyone over 18. Got that. You're in!

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How or whom do i contact for recertification for PIPP program?

Troy Boone | Sep 9, 2019
robert dickerson | Sep 9, 2019

Call the help desk and they will give you that information

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When do free produce distribution start?

Evelyn Cunningham | Sep 9, 2019
John Dunham | Sep 9, 2019

It varies

Are there any programs that do help People that have been charged with Sex Offer charges.

Delilah Spraggins | Sep 9, 2019
Sherrye Brown | Sep 9, 2019

Not Sure about That, Maybe it would best if You call Them and set up an private appointment with someone There.If not maybe They can put You in right direction.

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Can i make an appointment i called the 1 866 number could not get through

Denise Darst | Sep 9, 2019
Eugene Hewitt | Sep 9, 2019

Don't work for impact staff, but visit the center day off work or go early in morning," be first person.

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I went to impact on the 25 of last month to get help with my utilities and was approved to get help well yesterday I received noticed that I'm over due on these bills and goingbto b turned off how long does it take for them to pay the bill

Mike rios | Sep 9, 2019
Ken Finley | Sep 9, 2019

To add To wat Neil said make sure u r there first thing in the morning so u can be seen early get there before 8am.

Do you need photo id

KaSheri Battle | Sep 9, 2019
Still Fill | Sep 9, 2019

Yes.

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What if the bill has a termination or disconnected?

Tatieyauna Lockett | Sep 9, 2019
Deanna Vill | Sep 9, 2019

If your bill has a disconnection or termination notice they will call the electric or gas company which ever one you're needing help with to make sure that it doesn't get disconnected

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Can i get a voucher tonget my birth certificate here??

Tyler | Sep 9, 2019
James Amber Richesson | Sep 9, 2019

I am not for sure but I know job an family services can help with voucher for birth certificates an other needs.

Do the help with getting Furniture And dishes

Marcus Ayers | Sep 9, 2019
Pep A | Sep 9, 2019

Yes with furniture bank

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Do they have any programs that will help with a security deposit

Shanikka Mcpheters | Sep 9, 2019
Chrystal Nelson | Sep 9, 2019

Only if you have Section 8. The Job and family services does them for sure. PRC PROGRAM.

Do they do walk in ?

kandi love | Sep 9, 2018
Still Fill | Sep 9, 2018

Yes.

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Can i just go in or do i need an apointment

Abbie Warner | Sep 9, 2018
Eric Wilson | Sep 9, 2018

Probably call and see. This site isn't a direct link to impact.

How much is bike rental?

LaVonne Schultz | Sep 9, 2018
Becky Burdette | Sep 9, 2018

Impact is community help

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Who do I talk to to get a refrigerator. The man I been talking to never around or won't make an appointment for me to come in.

Bruce Von Wert | Sep 9, 2018
mon8459 | Sep 9, 2018

It's best to go in person

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Do they help with electric bill deposits ?

Roberta Riggins | Sep 9, 2018
Willie Wallace | Sep 9, 2018

they can help you get set up on the pipp program

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HOW OLD DO YOU HAVE TO BE FOR THE WATHERAZATION PROGRAM?

Loretta Wiley | Sep 9, 2018
Loretta Wiley | Sep 9, 2018

THANKS EVERY ONE FOR THE INFO 😊

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do you have vacancy homes for contractors to buy

Saudi Abdullah | Sep 9, 2018
Willie Wallace | Sep 9, 2018

you would have to ask the help desk

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Is their plenty of parking

Carolyn Manley | Sep 9, 2018
Tameka Scott | Sep 9, 2018

Yes there is parking

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How can i get a appment

Heidi Foster | Sep 9, 2018
Duane Durr | Sep 9, 2018

At this time of the year they are very very busy it is truly hard to get an appointment your best bet is to go there early in the morning before 9 a.m. and try to get an appointment then other than that you have to keep calling to get an appointment

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Do they help with rent

Rashad Davis | Sep 9, 2018
Charles Westfall | Sep 9, 2018

Not for sure best thing is to go over there and find out. They great place with many links to different resources

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My sister has pem can impact help me on my sisters behalf

Kadeja Douglas | Sep 9, 2018
Beth E | Sep 9, 2018

They are very helpful there. Call and ask for info. They are always glad to talk & answr Qs.

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Do they have help with finding rental property and paying gas bill

Sandra Mason | Sep 9, 2018
Josh Kirk | Sep 9, 2018

Yes, we have a rental assistance program and a few different utility programs available to income eligible households.

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