They don't. Ever. They are NOT short staffed. I am currently a resident. Every time I go into the leasing office there are people sitting around doing nothing while the phone rings off the hook. And I have never seen the office swamped with residents before either. I've heard countless residents complaining in the office that they lost paperwork or other important documents. I also saw on one of the phones that they have over 100 voicemails. 0/10 don't live here.
They're always super busy but right now they're short staffed in the office. Best time to call is early morning.
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