If Enterprise is closed when I return my rental can I just park it at lot and leave keys in drop box?

Patricia Dillon | Aug 26, 2018 | Category: Car rental agency in San Diego, California

Enterprise Rent-A-Car - All questions

Address: 7993 Balboa Ave, San Diego, CA 92111, USA

Chris Eitzen | Aug 26, 2018

Not at this location

Patricia Dillon | Aug 26, 2018

I had to go San Diego from Massachusets in an emergency because my son, who lives in San Diego, suffered a stroke. When I inquired about returning my rental to the airport rental location at the time I rented my car, I was told it was a $75 extra charge. Because my flight wasn't leaving until 9 pm and the rental office closed at 2pm I decided to pay the $75 return fee to airport . When I called to say I was going to return the car to airport, the person who I was talking to, Ally, told me it was going to be $150!!. I told her I was quoted it would be $75 and she said they just went up due to summer season! She was abrupt. I have no choice but to pay this ridiculously high charge as I am taking my son back to Massachusetts and need the car to transport us with our luggage and my son who is impaired. I always use Enterprise but I will no longer use them as there are plenty of other car rental places to use.

Nathanial Reeves | Aug 26, 2018

Ask when you pick up the car or call them while they are open to confirm policy

Mar Pros | Aug 26, 2018

It depends on location. I believe they have it in most of their locations.

debbie storey | Aug 26, 2018

I don't think so

Alexa Scia | Aug 26, 2018

I believe you can, but ask before you leave to make sure. If they say yes, take pictures of condition you are leaving car in (for your benefit only)...

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