How do I get an actual person on the phone to make a complaint?

Any email address? I haven't received a package that's been sitting in the warehouse since 7/1/20

With the 800 number. But also keep in mind the drivers hands are tied and they are just working as directed as with the people at the customer counter .

You should just file a complaint with the BBB

Can't that I know of...

That's the thing don't think you can