My package is sitting in the Latham facility and not being sent out on the truck. I was supposed to receive it on Tuesday. I can’t get to any customs service rep to find out what is going on and why it is not going out for delivery.

why did you erase my google review ?

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Go to Latham center and talk to a supervisor..you maybe able to pick it up later that day...it can sit on a truck for days as you pay for shipping not waiting ..

All i can suggest is to keep trying to reach customer service because only they can help you with that. The facility doesn't handle this type of situation. It is the warehouse.