I would hope the technical support side aka the "Geek Squad" could give you answers or at least some direction.
Well I went to Best Buy and non of the persons there know how to reprogram it... what a waste of my time🤷♂️😱🤝
I'd call and ask to speak to a tech
According to their website: https://stores.bestbuy.com/wi/greenfield/4610-s-76th-st-25.html?ref=NS&loc=ns100 They open everyday at 10am. Give them a call then.
I think they open at 8am. Call to check
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