Pacific Sanitation Inc

Humberto Zamorano

Terrible at customer service. They dont always pick up your trash and they make you wait another week with a full garbage can. YOU PAY FOR A SERVICE, THEY SHOULD DO THEIR JOB! They add on fees for things that arent there, for example I got a fee for an extra bag of garbage that I didnt even have. Overall, terrible service. If I had a choice I would drop them in a heart beat.

Mckenzie Kimery

Missed one bill and they turned my trash off before my late noticed even showed up at my house. Really wish we had another trash company that served my area. If you can use another company please do it

Jenny s

They were super quick and responsive. we were super sick and our son forgot to put the yard debri out instead of the garbage. they were so quick to come back around and pick up the garbage; was so thankful for this; because who wants to sit and wait for another week of garbage pill up. Once again thank you for your kindness

J Berry

I, like many others wish there were another option for trash pick-up in Salem. The service was fine for the first year and a half that my wife and I owned our home. Then, around April of this year, we started having problems with the service. At first, it was just the recycle driver randomly refusing to pick up the can, claiming that it was contaminated, but recently it's become worse. Now, they won't even pick up the trash. My wife usually pays the Pacific Sanitation bill, but she spaced it off in August. Last Friday was pick-up day and the driver didn't pick up the can. As soon as I realized it (about 11:15 am,) I called and was informed that our service had been suspended for non-payment. That's when the employees started lying to me. First, I was told that there had been a voicemail left on my phone about the service, but Pacific Sanitation had never called me. I checked my call log. Then, they said that a letter had been mailed to us but, not so much. So, whatever, I paid what they said was owed and was told the driver would pick up our trash that day. Around 3:30 pm, the trash hadn't been picked up, so I called the office again. I was told that all of the drivers had gone home for the day, but they claimed to have picked up my trash. I informed the person on the phone that no, the trash hadn't been picked up. Then I was told that they would pick the trash up today, Monday 6 September. Now, it's Labor Day, but according to their service calendar, it's a normal pick-up day. I waited until 2:45pm before checking and my trash still hadn't been picked up, neither had recycle. So I called the office and got a voicemail, of course. Now, it's a little after 3 in the afternoon, and they still haven't picked up the trash, so I'm sure it won't be done today, either. Seems like I may just have to dump it on the front step of the office to get them to pick up. Good thing I drive a pick-up. Two weeks of trash in the can is starting to get ripe and I'd hate to have to stink up a car... I guess laziness and dishonesty are what pass for customer service at Pacific Sanitation these days.