The Art on Highland

Chloe Miller

The worst place I’ve lived in Phoenix of my 5 years living in this state. The apartment complex smells, maintenance is slow to fix things, and the office staff is about as incompetent as they come. I cleaned my apartment, left no damage, and yet somehow still will not be receiving my deposit back. Do not waste your time living here. They also have you pay your rent through “money gram” now so you have to pull out thousands in cash from your bank and find a money gram machine location (usually in cvs). I could go on and on, and I’m sure the manager will reply with how my apartment was not perfectly clean or was damaged. I have photographic proof. This place is an absolute disaster. Find somewhere quieter, cleaner, and safer to live in Phoenix. There’s tons of better options.

Zachary Manley (Zach)

Not worth it. buy a house. Renting is throwing money away - you're just buying the place for someone else. at the end of the day, and the lease, you have nothing to show for it - yeah, a roof over your head for the previous year, but no equity, no neighbors or neighborhood, nothing remotely permanent or that you can call your own. Considering that is it really worth the cost? how about when you consider that a mortgage on a house or condo, with next to nothing down and terrible credit is still much cheaper than living here. one bad year, a sick family member, or unforeseen unemployment, and a rental becomes an eviction and the street becomes your apartment. live modestly, or at the very least, value what you work hard for. taking advantage of the working class has become so fashionable - I'm sure the owners need the income just as much as the renters, right? I would love to see this place stand empty for so long that the owners and investors have to consider renting one themselves. fat chance of that. who needs that much? greed. plain and simple.

Delaney Bradley

Let me start this off by saying: I LOVED living at The Art. I lived there for 13 months and genuinely loved my apartment, the amenities, and the office staff. I never had a problem with much of anything, only when my water heater was malfunctioning on the 3rd day I lived there. The maintenance staff at the time (who no longer work there) were incredibly kind and responsive, taking care of that issue immediately. However, my problems started as soon as I notified the office I was moving out. First, Tyler in the leasing office told me there was no 30-day or 60-day notice policy. I thought that was weird, but once I decided I was moving out, and attempted to give a 30 day notice, the leasing office staff informed me Tyler had been terminated and fed me incorrect info. There IS a 60 day notice policy, and because I was telling them 30 days before move out, they were going to charge me for the 60 days regardless of when I actually moved out. This was incredibly frustrating since this genuinely impacted my finances for that period of time. So once my move-out day finally came, I cleaned my apartment top to bottom and ensured there were no damages. I wasn't too worried about the damages portion since I am not very clumsy or hard on things, and didn't even hang anything up on the walls, so there were no holes. I even sent the office multiple pictures of the state of my apartment since they refused to do a walk-through upon move out. Once I turned in my keys, two weeks later I received paperwork and a check in the mail for my security deposit refund (which I had to email the office about since I received no communication from them after turning in my keys). This refund check was sandwiched between paperwork with small, pixelated, black and white photos of my apartment. Beside each of these photos were labels of "damages" in my apartment. The last page was a bill for $200+ totaling up all the "cleaning" and "damages" they had to fix. $70 for "wall touch ups", $35 to "clean the kitchen"?!?! THESE ARE OUTRAGEOUS. Of COURSE you have to sanitize and clean an apartment between tenants, especially with the pandemic still somewhat present, so why charge $35 for EACH ROOM?! On top of that, $70 to "touch up" paint that literally wasn't even damaged?! Like I said, I didn't even hang anything on the walls during my 13 months there. The walls were in perfect condition. Frustrated, I attempted to call the leasing office. The leasing office hardly picks up the phone, so calls get transferred to Greystar's call center. The only option I had when speaking with someone there was for them to "pass along a message" to the manager requesting a call back. The woman on the phone confirmed she sent the request to the office, and I should hear from them the next business day. Spoiler alert: I did not. I attempted to call the leasing office 2 more times that week. Each time returned the same results. I then attempted to email the leasing office multiple times the following week. Still, NO RESPONSE. I still haven’t received a response despite the manager confirming in person that he would be on top of it. Having worked in customer service for years, I can tell you I’m EXTREMELY patient and understanding in every encounter. However, I literally have no hope at getting my money back and it’s incredibly discouraging. As soon as I moved out and they stopped getting my money, what I say or feel no longer matters. Greystar, this is NOT how you treat people. (more detailed version on Yelp)

Kestra Shepherd

I’ve lived here less than two months and have already had three packages stolen off my doorstep on two separate occasions. They seriously need a better package system. We have Luxer lockers but I’ve never had a single package delivered to them yet I’m being charged $30 a month for “package delivery services”? I’ve even seen neighbors put signs up offering rewards for returned packages. I’ve talked to other neighbors about the issue as well. The gate to the parking garage has been broken the entire two months I’ve been living here. What’s the point of the gate if anyone can get in? I feel unsafe. My oven looks like it’s almost as old as me. No buttons or beeps. Just a knob that you turn and a light that turns off when it’s hot enough. For $2000 a month this a joke. Everyone in the office is nice and does what they can but Greystar is seriously disappointing. I can’t wait to move.