Embassy Suites by Hilton Charlotte

Jeff

This is an older hotel so it has some problems that come with time. Our toilet did not flush well but the shower had good pressure. There was also some loud noise that sounded like a car horn out side and I could hear it in my room but it lased too long to be a car. I asked a manager to look into it and he said he would. It did not go away but it was not as loud later at night and did not bother me while sleeping. Also the access key on the app did not work. Any deficiency were made up by what was included and the friendly staff. We where given bottle water and 4 drink tickets for the lobby bar when we checked in. Also in our room was a tray of drinks and snacks that was included. Parking is also included. The breakfast was included and they had the typical food in warming trays but the the think that really sets this place apart is they had two people working a grill and would make to order food like omelets and eggs many other ways. That was unexpected and appreciated. They have an outdoor patio beyond the pool. the pool was fine but the room was really warm and humid. the gym was small but had enough stuff for a work out.

Terrence Sellars

We checked in on July 7th the guest service agent at the front Desk was Awesome. She had a smile & and was just happy to be a Hilton employee. All the employees we Interacted with were just First Class. The Lobby & Room was clean. The Breakfast was Awesome the staff at the Grill moved the line along and the food was great. I noticed that it was a little after 9:20, and the staff were starting Line breakdown a few guest came late but with a smile they let them in the cold bar area to grab some fresh fruit. JUST AWESOME STAFF & VERY PROFESSIONAL. Continue to work together to make the Guest happy!

Joe Smith

Summary: Excellent service, charming rooms that have character, beautiful open center balcony layout. It felt grand and I truly enjoyed myself. I spent the better part of last year in one hotel or another and this was the best hotel experience I've ever had. From the moment I walked in to the moment I was walking out the door I felt valued and important to every staff member I interacted with. Breakfast was amazing. Room for improvement: coffee could have been a little better. Other than that a+ and I will recommend it to anyone needing to stay in the area.

Teri H

I would give the staff 5 stars for their hard work and politeness. However, there isn’t enough staff. The room they first assigned us hadn’t been cleaned. He was very nice about it and switched rooms. HOWEVER, this is an older hotel, a bit banged up, and there are not enough housekeeping staff to keep up with cleaning the hotel, so the public area floors are dirty and sticky. Our second morning, there was no hot water for the entire hotel!!! And, the buffet cook didn’t show up, so half of the breakfast was missing and there was a huge backup. Overall, I feel this hotel is NOT up to Hilton standards and I would never recommend this location!