Holiday Inn Express & Suites Tucson North - Marana

John Eads

Could be a nice place but all maintenance is done poorly, no washcloths provided, and the “breakfast” was not what I would expect from an IHG hotel. We were told the “breakfast lady” didn’t show so there was just a cold breakfast available. On the good note, room was clean and they had Dove products for available for showering.

Joel Smith

Sadly this experience was worse than 1 star but that is all I am allowed. Stayed at this establishment for the better part of a month and the housekeepers wouldn’t show up but once every 6 days or so and when I did go down and ask for clean towels/sheets they told me that they did not have any. The day she did show up she stole my rechargeable batteries and charger. They even looked up her name and knew exactly who it was! I reported it immediately to the General Manager Tim which has since quit. Once he was not able to help me I reported this to the new manager Rosa and she said she would be able to get compensation for the stolen item that I needed for work. 2 months of back and forth being told I would be taken care of I show up at the hotel and wanted to talk to the manager. She was not there at the time but said would show up. Once she was told by the front desk agent it was me she told her she would not be coming and I would also not be compensated for the stolen item. This establishment certainly does not know how to take care of their guests especially since the company I work for was spending thousands of dollars there and have since switched. If you want great service go to the embassy suites not the holiday inn express.

Caroline

Was booked to stay here in early February. After a long day of flying and driving, my friend and I finally made it to the hotel ready to sleep. At check in, they stated they had some rooms closed due to unexpected maintenance. They made us go to a different hotel. Samantha was the one working, and was very sweet, but assured us that Holiday Inn would be reimbursing me for our stay at the other hotel. The second hotel, Comfort Inn next door, took my card, as the Holiday Inn said this would be the case but they would reimburse me. This morning, MORE THAN A MONTH LATER, after speaking with five different employees (never being contacted by a manager or owner as I said I would be), Nicole told me I'm not going to be reimbursed for the $220 stay at the hotel next door. She also told me they were overbooked the night I had booked in advance and this is why my friend and I were moved to a different hotel. 1. They lied initially about the reason for needing to switch hotels. 2. I've spoken with five different people who told me the owners just had not received the bill yet from the other hotel... another lie. 3. Nobody had the decency, until today, they plan to not reimburse us. Had we known they would not reimburse, we would have found a different, cheaper hotel or kept driving until we were able to do so. The same people must own these two hotels, or else they're friends. What a way to make an easy $220. This is your lesson to get it in WRITING that they are going to reimburse you for the stay in another hotel... after the inconvenience of forcing you to switch hotels because their overbooking error. Seems like this was honestly done on purpose. Like I said, the owners of these two hotels must be the same, or at the very least, great chums. Don't recommend either hotel. Not sure why 0/5 isn't an option, because that's what this location deserves.

Randall

Positive: Location. Negative: When we went to check in, we were told the room that we reserved was not available! The night clerk was super nice and offered us two rooms each with king sized beds. (We reserved a single room with two queen sized beds)