Extended Stay America - Phoenix - Biltmore

chrissy mcdonald

Absolute worst experience I ever had in my life. There are tweekers everywhere. And my room was unbearable for me to even stay in. I sat outside all night while my husband slept because I could not stay in the room due to it smelling like somebody set off an entire can of Axe before I rented the room. Is it ruined by anniversary. I will never stay at an extended stay ever again. And I will warn all my family and friends about this particular location. Here's just appointment and waste of money. I would I had a better time camping for my anniversary. Also there was some kind of red stain on the toilet paper roll when I went to go use some. And it was on the toilet paper not the actual roller.

Tim Christensen

I have stayed in a couple different places for several weeks and this is by far the best. My room was clean, the bed was comfortable and the hallways were carpeted. The staff were nice and didn't treat me like they were doing me a big favor by checking me in.

Lish Obeytia

Check in my easy, but the receptionist just gave me a key card and told me my room number. Didn't give me any details about breakfast or check out. The staff was nice. Parking was fine, I didn't have any issues finding a spot. The elevator felt like it was struggling going up. The refrigerator wasn't too clean and was missing the handle. One of the chairs had stains and some towels had yellow stains. There was nothing to cook with. The shower head was leaking. There was only one toilet roll. The AC worked fine. The bed was firm. The location was good, plenty of places to get food and close to my work. I personally wouldn't stay here again.

Sandra Thrasher

Long day of travel so we were tired. No info about coffee or breakfast was shared with us. In the room: Full sized fridge, two burner stove, microwave but NOTHING to cook with including no coffee maker. The kitchen faucet leaked, the bathtub faucet felt like it was about to fall off and I was afraid to town it too far so had a luke-warm shower. There was no ice machine. The pool water was cloudy but the hot tub looked pretty good so I decided to try it but the water was COLD! I will say that the room was clean and the bed was comfortable but I will not likely be revisiting this location.