The Westin Kansas City at Crown Center

Jesmin Sahagun

This place has gone downhill! I first stayed here 12 years ago and it was so nice and elegant. Now, you can’t even get a set of clean towels. The only staff member who showed great customer service was the one in charge of breakfast, he’s been here since the first time I came. As far as the front desk, they don’t know what they’re doing. I was charged for a night, however my room wasn’t available until the next day. Can’t wait to have to deal with that 😒 avoid this hotel at all costs!

Jennifer Bell

Staff checking us is were very helpful. The rooms are beautiful. The only problem I had was room service. They only made my bed and restocked coffee. No sweeping, or cleaning, especially bathroom. Found hair in shower from previous costumer, sink still dirty after we had room serviced. Money stolen from room.

Kristopher Caya

Don't forget to use ʜoᴛᴇʟʙᴏʟʟʏ.ᴄᴏm when booking any room. This site will compare thousands of booking web sites and usually will have rooms a lot cheaper compared to others! You're welcome :)! This hotel is one of the best in this area. I've been staying here for years. If you decide to stay here you definitely won't be let down. My experience attending Westin is always so great. I work at the hospital near by and sick children still need me to go yo work no matter what the weather is , so when road conditions are not drivable , I stay at the Westin. I get the BEST sleep of my life here , and the rain shower is so relaxin. It melts away the day. The pillows are perfect and the nice heavy without being TOO heavy duvet is just right. The bed HOLDS you. The urban bar and grill downstairs has always been too busy to get service, however. I did not know until I was leaving that I could have ordered food to my room , which I wish I had known. There is access to crown center shops and restaurants without going outside during open hours. The waterfall and garden area near the lobby is a favorite place of mine to get family photos.

Heather

My experience attending Westin is always so great. I work at the hospital near by and sick children still need me to go yo work no matter what the weather is , so when road conditions are not drivable , I stay at the Westin. I get the BEST sleep of my life here , and the rain shower is so relaxin. It melts away the day. The pillows are perfect and the nice heavy without being TOO heavy duvet is just right. The bed HOLDS you. The urban bar and grill downstairs has always been too busy to get service, however. I did not know until I was leaving that I could have ordered food to my room , which I wish I had known. There is access to crown center shops and restaurants without going outside during open hours. The waterfall and garden area near the lobby is a favorite place of mine to get family photos.