T-Mobile

Brad Ramey

The people are awesome but the service isn't true unlimited and that's just tmobile. One minute you're connected and the next there's a drop; then the cycle repeats until 4 months down the line you decide to pay off your Verizon collections bill because they don't lie about their service - and there are no drops with Verizon.

McKenzie Brickl

Do NOT do a device trade in here! We traded in an iPhone 8 Plus 128 GB (in 2019), and it was apparently swapped for an iPhone 6 32GB, so we ended up with a $40 credit for the iphone6, rather than a substantial trade in credit we should have gotten. Do not trust make the same mistake! Also, be sure to take pics and document everything, as there's no recourse if this happens.

Ak Sunshine

I was going to switch to Tmobile (and wish that I still could) but as it turns out I would have to change my phone number. I did not discover this issue until I was in the Wallingford store and the Tmobile agent was unable to port in my phone number. She told me to call customer care to resolve the issue, and after multiple calls and far too many minutes on hold, they instructed me to return to a store. Thankfully the agent at the store in the Udistrict was super helpful and we were able to cancel my contract. The agent who actually helped me said “they should have helped you at the other store” and I could not agree more.

Daniel Abrahms

Helpful visit but lacking a sales experience. I went there to buy a $200 item I had picked out, informed them I was a current Verizon customer, and interested in switching to T-Mobile. The team was great at processing my order but didn't really seem interested in talking, let alone selling me on the company. 😔