Wow, these people are brain dead. Delivered trash & recycling containers to the wrong address twice. Guess no one that works for them can read. Clearly the wrong street even after calling them.
Scott Van
Oct 26, 2022
I've had a very bad experience with this company. They damaged my son's car with one of their bins and refuse to accept accountability and responsibility. Doing the right thing means noting to them. The representatives of the company have no morals or integrity. The city of Sterling Heights is unable to manage this contractor effectively and while very polite and professional can do nothing. They are well lawyered and know how to play the game. It's so disappointing but I am a believer in karma.
Jarbo Jarbo
Oct 25, 2022
Worst company to deal with lairs customer service missed pick up time they don't answer phone calls
Vito Basilico
Oct 14, 2022
Well apparently GFL doesn't like to stop and pick up just one yard waste bag. After calling multiple times for a missed pick up and promised a truck would be sent to which I've had a bag at the street for two weeks now, I finally have another bag for them. Hopefully they'll stop this time. Thanks for the service folks.
Why was my trash thrown across my yard told twice they would be back to pick it up came home from work picked it up myself n called again was told the won’t be back and was very rude about it , can’t do your job don’t expect me to pay my bill
Jody Gladstone | Nov 4, 2018
Tony Speer | Nov 4, 2018
Call the main office give them your address and number of the truck
Because I'm a Waterford resident my calls are referred to their website, which tells me it's for Waterford residents only then telling me to call the Phone # ... I call the phone # ,they tell me I have to use their website.... if this is how their service is Waterford Official's made a big mistake choosing them for our Trash hauling service !!!!
Well ,after 15 minutes on hold ,I finally spoke to a Human ... so much for that ... I was told I need to sign up for new service on the Website ....ughhhhh ,after explaining my situation again ,I was told "a representative will call you tomorrow and set you up with service " Bwahahaha...guess tomorrow never comes cause no one has called me yet from GFL ....
You couldn't be more wrong. Apparently, you're not reading these correctly. It has happened to me four times and I put my trash out a day early. Please check your facts before you make a stupid statement. Also, please learn how to spell
Wondering why the mattress I put out at trash was not takin with the trash?
David Billens | Nov 4, 2017
Jason Scott | Nov 4, 2017
Bulk items comes once a month depends on the city you live call the company Monday and ask them why it did not get picked up
I have a battery from a flashlight what do you want to to do with it please let me know
Anne Marie | Apr 7, 2022
Mo C. | Apr 7, 2022
Usually once or twice a year your local municipality will have a hazardous waste collection day where you can turn in batteries and things of that nature. If yours doesn't alkaline batteries can be thrown in the trash but if it's a lithium ion many electronics retailers offer a collection service for those.
I have been on hold probably about 25 minutes. Come on, this is ridiculous. You cant be that busy unless there is only one line and one person. Poor poor customer service for sure. 0 stars for a rating at this point.
Patricia Chandler | Nov 3, 2021
Ashley Rossi | Nov 3, 2021
I know a few people who work there and they have actually been short handed lately in multiple departments
Can hard back books go in recycle?
James Smalley | Nov 3, 2020
Justin Manuguerra | Nov 3, 2020
Yes
This is ridiculous!! No one answers the phone. How are our Waterford residents that don't have a computer going to get service. We are forced into something we don't want. Hire people to answer thephone.
Kriss Keyes: I'm assuming that you work for GFL as evidenced by your use of the word "we" when answering questions. I noticed that you only answer the easy questions, i.e. where to place your garbage can or what day they stop picking up yard waste. LOL. How about tackling the more important ones? You know, things like why do you keep skipping my garbage? Or my recyclables? And why are we put on hold for 45 minutes just to have them Supply us with empty promises of pickups that never happen? It's pretty disgusting when it's 90° out and you've got weeks of rotting garbage piled up crawling with maggots. Yeah, why don't you give us some answers for that?
When does yard waste ends just wanted to know I have alot of yard waste still
Anne Marie | Nov 4, 2019
Frankieboy Rix | Nov 4, 2019
Depends on where you live but usually around the end of October beginning of November
Will they pick up pressure treated wood
Pam Thomas | Nov 4, 2019
michael weisenbaugh | Nov 4, 2019
Yes has ti be no longer then 4 foot
How do I order cans to my new address
Melina Harris | Nov 4, 2019
Andre Hogan | Nov 4, 2019
Call the company directly
I can't get ahold of anyone....My trash was not picked up yesterday July 30 2019. I left message to have a return call but I have not heard from anyone yet. My bin is full and I would like to have it picked up.....
Elizabeth Acchione | Nov 4, 2019
Mike Weeks | Nov 4, 2019
What city?
Does ANYONE know if they'll pick up mattresses in Macomb Twp. ? We have a king without box springs.
Christina Domke | Nov 4, 2019
John Lees | Nov 4, 2019
Yes we will. If it has bed bugs just make sure it's wrapped and we'll take it
I have a lot of old nails,screws, and wire to get rid of. Should I put it in regular trash or recycle bin?
Renita Linkner | Nov 4, 2019
Brook Barrow | Nov 4, 2019
Trash
When is bulk pick up in my area we are moving 26mi /vandyke
Vikki Kile | Nov 4, 2019
Ted baker | Nov 4, 2019
Call in and tell them you want to be picked up so they can schedule it
Will our garbage be picked up Friday after the holiday in Chesterfield 24 and gratiot
Joyce Miller | Nov 4, 2019
Ted baker | Nov 4, 2019
It's always picked up the day after a holiday put it out on the normal day and you'll never get missed
Does GFL pick up old televisions ?
(Not flat screen )
Linda Huckleby | Nov 4, 2019
Charles Wilson | Nov 4, 2019
Yes, they will pick up that item as a bulk pick up, find out what day is bulk pick up for your area an that television will be picked up
How can I recycle gasoline?
sharon ebenhoeh | Nov 4, 2019
Anthony Koivula | Nov 4, 2019
Maybe take it to the auto parts store they recycle oil there
I was told by an employee that you're dumping the recycling with the the garbage into the landfill. If this is true, I would be appalled
Gary k | Nov 4, 2019
TrashMoney11 k | Nov 4, 2019
Absolutely not
Sooo.....I called twice on Friday to verify that my yard waste would be picked up. I was assured it would. The second call I was informed that they were running late, but would be here. Well it’s 8:30 on Saturday morning. Are they coming today?
deb hardesty | Nov 4, 2019
John Lees | Nov 4, 2019
What city and is your whole street compost still out?
When does the company start picking up yard waste? I'm assuming I'm too early for their start date in macomb
Judie Rand | Nov 4, 2019
michael weisenbaugh | Nov 4, 2019
April 1 started compost pick up
How should I dispose of an aerosol can (PAM)?
Lori Orel | Nov 4, 2019
John Lees | Nov 4, 2019
Go ahead and put it in the can you'll be fine. Thank you for your concern
When do you pick up yard waste, for 1615 Winchester ave linllcoln park mi
victoria simmons | Nov 4, 2019
michael weisenbaugh | Nov 4, 2019
It should start in April but check with city
My name is Anne koscierzynski and I just want to know when does yard waste start my address is 53657 Kristen CT
Anne Marie | Nov 4, 2019
skyler hollon | Nov 4, 2019
1st or 2nd week of April is the normal start. Depending on what city you live you can go to the cities page and go to trash pick up on their page and see what dates. Hoped this help
When does yard start again
Anne Marie | Nov 4, 2019
Frankieboy Rix | Nov 4, 2019
Im guessing April 1st
Not only can I not get them ro answe or at least return my calls fron their office!!
I can't get them to even empty my garbage I will set two cans out and they will empty one of them this is the third time this has happened since change of ownership.
Yes we been out. But trying are best to get everyone if we dont finish past 5pm we call it quits because after the sun drops it gets to cold. We Will be working sat to make up for any missed stuff we didnt get if we cant finish ot all today. Thank you for underatanding.
Yes. There is trash pick up. Only Hokidays we getnoff are the following; Memorial Day, Labor Day, Independence Day, Thanksgiving, Christmas, and New Year's.
Today is Friday and our normal garbage pick day and it is 7:37pm and our garbage hasn't been picked up yet. Why???
April Craig | Nov 4, 2018
Kriss Keyes | Nov 4, 2019
Because we run anywhere from 7 a.m. to 7 p.m., and it's more than likely, that the trash ran before you put it out. That's not going to get picked up. You have to have your trash out by 7 a.m., I don't care what your normal running time is. Cuz if the route you live on has an extra truck, that's going to be the first place it gets picked up
I have my mail box at the curb.I just decorated for fall (with corn stalks and mum's) yesterday. To come home today with my potted mum's gone along with the pot. Funny thing is yard waste was not picked up so why are they taking my flowers?
Mary Cantin | Nov 4, 2018
skyler hollon | Nov 4, 2018
I work for gfl and might have a thought. Those items are not picked up with compost but trash will grab and we have a lot of new people coming in and probably thought you wanted them gone. Sorry for the lost.
Who ever drive the garbage truck in Holliday south mobile home park lucky I couldn't get out side in time or woulda seen what drive the speed limit means top of that he goes speed g by and blows horn at kids playing on sidewalk
Dennis Lynch | Nov 4, 2018
Kriss Keyes | Nov 4, 2019
We blow the horn cause kids ask us to... oh, and, telling People who already work 12-18 hour days picking up trash to slow down, isn't going to do anything. We're out here long enough without doing 25 mph. Oh, and Dennis, I'm sure that you're going to have some effect on me, if you catch me speeding. Don't threaten us, we got a harder job than you can imagine.
Have special pickup on curb since last week, called several times no answer. Last time we needed special pickup lady said just put it out on regular trash day, and a truck will come get it. ????STILL HERE
Deb Warn | Nov 4, 2018
Anthony Koivula | Nov 4, 2018
Call again super behind because of holiday
Why does your company skip over customers in S.H. using Rizzo cans.
Twice I have seen GFL trucks hauling Rizzo dumpsters. Got pics. Hilarious
Dawn Dewey | Nov 4, 2018
Kriss Keyes | Nov 4, 2019
More than likely, there's something in the can that we can't put in our truck. Like paint, bricks, or boards with Nails in them, or Building Material. These things, we don't pick up. In case you don't understand, gfl used to be Rizzo, we have no problem picking up our old cans.
Trash can is picked hydraulically as long as it's not too heavy like having bricks in there. You can leave next to garbage can as long they're heavy duty where animals can't get to
I replaced my washing machine that broke and the old one needs to be recycled. Our contract through the home owners Assc. is GFL. Can I put out the washing machine for recycling?
Robert Macy | Nov 4, 2018
Tony Speer | Nov 4, 2018
If you put it out to the curb a scrapper it will probably pick it up if not you have to contact gfl for bulk pickup
Are special pick-ups of large items { mattresses--box springs } free ? do they have to be called in in Garden City Mi ?
Mitch Grube | Nov 4, 2018
Kriss Keyes | Nov 4, 2019
Free special pick-up has to be called in, and no it's not free, or it wouldn't be a special pickup. It would just be a garbage curbside pickup
Will GFL take old plastic 30 gallon trash cans? Should I mark them somehow?
Geraldine Redmond | Nov 4, 2018
Tony Speer | Nov 4, 2018
Right please take on them
I had a large box full of cardboard material that was too large for the bin placed right next to the bin. Why will the recycling truck not pick that up?
Kathy Spaller | Nov 4, 2018
Patrick Bacon | Nov 4, 2018
All cardboard must be broken down tied and bundled! If not will get stuck in truck!
You have to clean the residue out first with soap and water. Then let the recycle man know that they have been properly and thoroughly cleaned out, so they don't refuse them.
We want Rizzo back!!!! They did a much better job. Picked up everything on time no matter how long it took.
Thomas Boughner | Nov 4, 2018
Tony Speer | Nov 4, 2018
Sorry the results are going to jail over bribery gfl is a good company but now on by the Canadian company if you have any complaint call the office they will Rectify it
You're right Jason that's why I have to work mandatory Saturdays after a holiday that falls during the week regular schedule day. So for instance if you have regular pickup on Friday it will be on Saturday