Enterprise Rent-A-Car

Aileen Dodge

So I have edited my review since I have had more dealings with this particular Enterprise location. I have found for the most part the staff at this location do go out of their way to provide the best customer service possible. So this is the conclusion I have come to in dealing with Enterprise Rent-A-Car or any large company that has local stores that are franchised locations or not and also offer the customer the ability to deal with them strictly using the internet and or possibly chatting on line. If you need detailed service with any large company you will always be better off going to the local store and speaking with a fellow HUMAN BEING. That quite possibly is a human that lives in the same locality that you do, and can possibly relate to you on a much deeper social level. Speaking to someone in India is not going to help at all!!! And the automated Chat Bot does not have the ability to under stand a 6 word question. So take my advice. If you are look for good customer service and have the opportunity to deal with a fellow human being. You have a much better chance of getting some customer service that will be worth reviewing!!! ᓚᘏᗢ (following review posted in 2019)> I will say that all the past experiences I've had with Enterprise sucked. With the one exception. And that is the Enterprise car rental located in Beverly, MA. All of the staff take a great deal of pride in providing customer service to all it's customers. At the Beverly store they are VERY IMPRESSIVE.

RoseAnn Karpowicz

Kelsey & Pam were most helpful when we needed a car right away. We broke down on our way to VA Beach, and they were very accommodating with our needs. They even picked us up at the auto repair shop. Thank you Kelsey & Pam for saving our vacation!!! ✌️❤️ 🙌👏🙌

Ronald Davis

Kelsea Bundick at the Belle Haven, Va Enterprise office was a pleasure to deal with! In my case she went above and beyond the call of duty! My expectations were exceeded! She preformed office and car cleaning duties. Great job and a very courteous and professional jib! Thank you Kelsey! Sincerely, Ronald Davis

Randy Houghton

James and the other Gentleman was very helpful. Cars were clean. I would defiantly rent from enterprise again after having a great experience. I would like to see them open a location closer to the Campgrounds in Cape Charles.