Walgreens

syed ali

My visit to Walgreens Huntley, IL pharmacy was awful. On day I booked the refill medications via automated phone system, the medications were supposed to be ready by 3:45 pm but when i visited the store around 9:30pm, the prescriptions where still not ready. The guy on the drive through was untrained and didn’t know anything about medical insurance started saying there is charge on the prescriptions , although an updated insurance has been there on file , the pharmacy staff didn’t process prescriptions with insurance. Since some of the medications were not ready I decided to revisit the next day to pickup the prescriptions , even the next day they didn’t fill the prescription that was not ready the previous day. I have a terrible experience with pharmacy staff. Not all of them are properly trained. Very bad experience

Frank Rubino

Prior to walking in place phone call to Walgreens about flu vaccine. Was told walk ins are ok on weekday evenings since they are more busy on the weekends. Was told in advance there may be a wait time . No big deal since I’m In customer service and I know all businesses are short staffed and long hours . Was able to get out of work a little early , drove over to Walgreens waited in line 15 minutes with proper papers and forms prefilled and was told appointments ONLY . That’s why I called 1st . Everyone needs to communicate with each other . If I was told on phone prior I would have set the appointment. Poor employee organization!

Jessica

This particular Walgreens Pharmacy is absolutely horrible. The staff is very unprofessional, unkind, produces consistently long wait times and poor communication. This review is based on multiple experiences. Go anywhere else but here for your pharmacy needs.

Debra Frisch

Jill the store manager is great- follows through on her word especially the details that matter and impact so many of us! The pharmacy staff has been very pleasant to deal with during this pandemic time. Thank you for your concern and kindness!