Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa

William Carroll

If I could rate these clowns as a negative 10 I would. Tried several times to make a reservation through the hotel, phones were not working at hotel. Called 800 reservation line, made reservation, secured with credit card.. all good. Never got my confirmation email as requested called back to confirm email address... told I never made a reservation and that now hotel is fully booked. To make things worse, my company is holding a conference there and even with the block of rooms they managed to screw my travel plans beyond recognition. Thanks Hilton, stellar customer service.

Felicia Powell

The hotel is very dated. My duvet comforter was dirty with stains over it. My phone didn’t work in the room so I had to go downstairs to get clean linen. The hotel is pet friendly and they allow them to stay on all the floors which isn’t good practice. Rooms need to be updated with usb connections for charging phone especially with the room rates… upgrades needed. The breakfast is on point! The lady that makes the omelets is outstanding…please tip her!!

Ralph Yingling

My wife & I took a day out of town & experience something new in Charlotte. We stayed at the Embassy suites in Charlotte/Concord, & was lucky enough to get a front room with a view of a hole on the golf course, Camping World, Hendrick Chevrolet & Charlotte Motor Speedway baby! We visited downtown E. Trade street, &Tryon also tried out a couple of Charlotte restaurants while enjoying the free Embassy Suites house drinks after calling it an evening. Had a refreshing shower that almost sent me to the emergency room. That's one slippery when wet bathtub in room 1012, but I caught myself. We rested and relaxed, had a good nights sleep. In the morning we both really enjoyed our made to order breakfast that came with the room. M6 wife had two over easy eggs while I appreciated the skill of the chef, making a delicious bacon & ham with mushrooms, spinach and cheese. We would love to come back one day & do this all over again.

E C

The front desk staff was exemplary, but we experienced issues with the Rocky Creek Grill and the reception hours. Issues we experienced with Rocky Creek Grill were not answering the phone after 5pm and when we arrived at the restaurant, the lights were not on so it did not seem they were open. The staff seemed lackadaisical. The impression was they did not want our business so we ate elsewhere. As far as the reception, each night there was only one person working the bar area when there should probably have been at least two people, especially on a Friday and Saturday night. Each person was overwhelmed but doing the best they could considering the volume of customers they were serving. The breakfast was outstanding and the staff were very accommodating. Overall this hotel definitely could use some renovations. We will not consider staying here again.