Courtyard by Marriott Charlotte Concord

Donald Mitchel

It's a hotel so for the most part everything is as expected. However, Amanda! Most hotels are pretty generic and meet the bare minimum. The exception to this is when they manage to hire someone amazing! Change is needed to use the laundry machine and I couldn't find change anywhere. The person up front didn't have change but Amanda came by to help. She called 4 different people and managed to get me 4 dollars of quarters so I could do laundry. I came down on several different times and every time I asked her something she tested me as if I was the moody important guest at the hotel and I witnessed her treat others the same exact way. The amenities don't set this hotel apart from others. The rooms don't set this hotel apart from others. It's people like Amanda that go so far and beyond to treat their guests like they are the most important people in the hotel that set this place so far above all other hotels.

Jason Beal

First was greeted nicely by the front desk. That was nice but when we got to the third floor, it was super hot. The room felt like it had been shut up for months with no air flow. It felt muggy and damp. The air struggled to keep up. The refrigerator was not cold. Barely room temp. The bathroom was super dim, and felt outdated. I should have read the reviews. They really need to do some maintenance. The room In general smelled like mold. Lastly, we didn’t go swimming because the chlorine smell about knocked you out when you opened the door. There was no air flow out of the pool area. I would shop around if I was you.

Gilbert Chambers

The good, the bad and not much more.. Good, they helped me with needing to get my stay extended. Had a flight canceled and they let me get in my room a day earlier with the same rate I booked with. Very helpful! That’s where the good ends! The bad, let’s start with the room. Overall, it was “ok” that’s if you like sleeping on a board for a bed!! Never have I had a more uncomfortable sleep in my life! There was black mold in the shower with a broken shower head that sprayed water all over shower floor and wall that has built a significant amount of black mold on the shower wall. The staff, I want to start by saying this dose NOT apply to all members that work at this hotel. That being said there is a rotten apple within this group. I wish I knew this lady’s name! But I’m happier that I don’t!! This lady had it out for my family! And I get it, my girls can be a bit much but this person wanted to make sure any time spent with them in there pool was an unwelcome activity. Never mind that the floor in the pool is a lawsuit waiting to happen! Having glossy tile without any grip what so ever!! in a pool area is a really unhealthy choice. And the floor drains do not work!! Now as we where told you can’t do anything in the area that the pool is located. It’s small, so I get that! But can’t splash, can’t jump (that’s a given and should not be done as this is way to small) can’t play Marco/polo (fyi, this was a enclosed area with a door.. we where not that loud) as an example, we where in the pool each day we here there, this particular lady wanted nothing to do with letting families have fun. Was really surprised at the overall quality of this “hotel” that was more like a hotel 6!!

Kim Z

The stay was fair. I travel a lot and this is one of the over ranged hotels I stayed in. I thought Marriott would would have better services. No microwaves in the rooms and no continental breakfast. The bed comfy was fair. The housekeeping services were awful. The towels were dirty and the sheets were not the best. Dirt was on the floors. I should stay at the Super 8 for this kind of services... I should have changed the room or just went to a different hotel. I was tired from traveling. I paid too much for these lack of services. I stayed at a lot better places for less money ! From the outside it's looks great !! OUTDATED !!!!!!!!!!!!!!! LAST TIME EVER staying here when I come back to town !!