The Place at Sonoran Trails

Jon Tisch

Absolute worst place to rent. Not only is it way over priced but the property management doesn't do anything about issues that come up. I've made multiple complaints about my neighbors above me making extreme excessive noice all hours of the night and all they told me was they will write an email... which I'm positive never happened because the excessive banging and noice still continues....allll hours of the night, I work at 430 am and it is incredibly disappointing the lack of initiative the management team takes to handling problems, on top of that we pay a premium for a pool that we cant even swim in because it is filthy. 10 out of 10 would not recommend renting here

Hugh Albanian

I'm sure there will be a reply siting excuse after excuse of wind , dirt, storms etc,.. Facts are: 1.Pool is currently green once again. NOT one pool in the area has this issue. Same wind, dust, storms. 2. This is the second time in 9 months pool is green and closed. 3. Pool was drained and refilled Mid May. There is only 1 way 2 month old water goes bad so fast. 4. Pool has been closed 2 weeks, was not touched from Friday till Weds. Visit a complex within walking distance and see for yourself. They are all crystal clear. So what's the excuse and difference? It's a lack of care, chemicals, knowledge and effort to know how to maintain a pool. It's merely a reflection of all the items around the property. Quality goes down but rates go up. They ran a hose and its been running now 18 hours and overflowing and flooding the pool area for 8 hours. No response at emergency after hours number. But residents will pay for water? The fact they try to justify it or say a pool is an amenity and act like you are ridiculous for even complaining is commonplace here. How are they not appalled or calling a professional out? If it were the ump they could not run fountains or vacuum,.. So, the pump that was replaced last year is not an honest excuse. They say it was nice before Covid years ago but even the Covid excuse is getting old. Just so disappointing. We figured such a small complex could be easily maintained. It's weekly updates saying the same thing and excuse after excuse that are old, tired and not even believable

Alexander Ostojic

The pool area is nice. The standing shower is nice in the master bathroom. The office staff and maintenance workers are friendly. The complex is in a good location. The apartment is a good size in square feet. The Place at Sonoran Trails is a non smoking property but nothing has been done to penalize those individuals that break the rule based on the lease contract. This has been a continuous issue since I moved into the complex and some residents should have been evicted. The complex is pet friendly but some owners do not clean up the messes. The residents do not always follow the trash rules.

Cathy Dawson

I leased an apartment for 6 months starting this past August. The location is beautiful in a quiet suburban neighborhood with lots of open space surrounding it. It feels like it's in a natural area, but shopping and freeway access are …Cathy Dawson, we appreciate your review. We are so happy to hear that we were able to provide a wonderful community and home during your first time here in Phoenix! If you are ever in need of an apartment home in the future it would be our pleasure to welcome you back. Best Regards, The Place at Sonoran Trails Team