Best Western Heritage Inn

Whitney Holdbrooks

If I could give 0 stars I would. Came here to stay while our girl was playing in a softball tournament. We check in Friday afternoon and give a room. Attempt to access room and was then greeted by guest who come to find our are the owners. I was then yelled at saying “why are you trying to get in our room.” Where I reply, “sir, we were given this room.” Then was told, “no, you do not have this room.” And I replied, “then tell me why my room key was working and has room number ***.” Where the door was then slammed in my face. Was then give another room RIGHT BESIDE where the incident happened. After this, every 10-15 minutes we were met with the 4 occupants of the room either parking through the window or standing on the balcony staring at us and children and it got to the point where the girls were asking why they were staring at them. We then played softball all day Saturday and got back to our rooms about 8 pm and we promised the girls they could swim since the pool closes at 10 pm. While in the pool there were painters on the room painting. We then are greeted by the owners at 9 pm being demanded to leave the pool as it was closed. He proceeded to lock the gates and was standing there banging keys on the gate yelling at the girls to get out it was closed. While the sign clearly states 10 pm. We go to eat dinner at the diner attached (diner is definitely wonderful no bad review for them) and it’s 12 am at this point and we are then again greeted with the painters PAINTING the roof. We go to our vehicles and there is TEAL PAINT ON ALL THE VEHICLES. We then ask the front desk what can be done and we’re then told nothing can be done. Was then told GM would be there at 9 am. GM was not there at 9 this morning and was told 2 stories. GM is leaving for India tomorrow but then be in the office until 9 am Tuesday. So please don’t waste your time or money here.

Julia Buckel

This place was on the top 3 nastiest hotel I’ve ever stayed at. There were stains on the bed sheets. Small blood stains on the carpet. The cups smelled like sewer. Water kept dripping from the tub, and it smelt like smoke. Would not recommend .

Julie Burnette

Very clean and the staff was great!. Check inn was wonderful we had the best front desk receptionist. Ashley was very helpful and efficient. She brightened our day up just by checking us in . Keep up the great work Ashley. Thank you so much. 💓

Verified Hotel Guest

Positive: The staff was extremely friendly. The beds weren't terrible, which is rare for most hotels. The few updates that had been done were nice. The shower had very nice shampoo, conditioner, and body was all in push containers on the wall of the shower. Negative: It was obvious that it was a lipstick on a pig kind of place. The upgraded amenities were trying to mask the overall desperate need for an update. There are blindingly bright lights that face directly at the rooms, which made it a little hard to sleep.