Holiday Inn Express & Suites Chattanooga Downtown

Verified Hotel Guest

Positive: Very nice room in a decent location. Overall clean and safe. Negative: I was given no indication (and paid full price) that housekeeping would not be provided during my stay. I know it¿s a major ¿first world problem¿ but one thing about staying in a hotel I like is having things tidied, fresh towels, made bed, while

Mike Jones

Check in was great. The rooms were fine. The issues I had was when we were checking out in the morning the Breakfast was getting cleaned up 30 minutes before 10am on the weekend. We have two little children and we literally only had boiled eggs left of before 10am. When we asked if we could still eat it wasn't 10 yet, we were told it was time for them to clean up the meal area and they refused to stop. If you're going to have breakfast available you don't put it up while guest are still eating and especially if its not 10am. This created a huge ordeal. This was very concerning and the staffs unwillingness to resolve it just provoked the issue further. Thanks for the 15 hard boiled eggs (at least they gave us a bag to carry them out in). They even took the coffee out of the breakfast area. I will never stay at this location again.

Olivia Smith

We booked three days online for this Holiday Inn Express for a small family vacation. The first room they gave is hadn't even been cleaned but had a note signed that it had. The floors were very dirty, my son pulled out the couch for the pull out bed and there was literally leaves in the sheets. And stains everywhere.. It was late so I called down to customer service a gentleman answered the phone. He did get us into another room but he seemed amused by the situation. The next room key he gave my husband was to a room that was OCCUPIED ALREADY. That was embarrassing. So we went back to the desk for help for a third time, it was too late to change hotels. They did get us into a handicap accessible room(the last one left). This room was cleaned much better. However there was still tape left on the wall from a banner or party previously. The bathroom was clean but the toilet paper roll holder was damaged and barely hanging on. They do offer a breakfast every morning. They offer a variety of hot and cold foods, juices and coffee. The food was always hot and I would give it a mediocre rating, at no expense to the person preparing it They just should buy better quality food in my opinion. But it does get the job done for breakfast. One of the elevators was broken when we first arrived but they had it fixed by the second day. One did smell like smoke but that could have easily been a guest that did that. Also our blinds did not work in one of our rooms at all. I would not recommend this hotel. It has potential but it needs some love.(there was also a rip on the comforter)

Jenny

I booked this stay for a weekend girls trip and we had a wonderful time. The rooms were clean and the beds were very comfy. We really enjoyed the breakfast both mornings. The staff was really good. We had bad weather including a tornado watch and the Manager came in to monitor the weather. She made sure we all were aware of where to go if the alarm sounded and stayed there until the threat passed. She really went above and beyond to make sure we were all safe.