Holiday Inn Express & Suites Chattanooga (East Ridge)

Seanative

There’s a reason why I tend to book Holiday Inn Express’s - they are usually great. This one was no exception. The staff was wonderful - friendly, helpful, engaged. The room was immaculate and the bed was great! The breakfast was yummy - lots of choices with actual hot food. Plus healthy choices for those who go that way - turkey sausage and egg white omelets. Great place to stay when in the area.

Traveling should be easy

The bed mattress was worn out huge divot in middle of mattress. Carpets were dirty/ oily feeling. No fan in the bathroom. Smelled of too much cleaning chemicals. Got to listen to the washer and dryer in house keeping room rocking all night. Breakfast had salty mushy eggs. The ladies at the front desk were super nice and friendly.

Virginia Wiseman

Clean, clean, clean! Their staff was friendly and very hospitable. The price was slightly high but in the end, it was well worth it. BTW, the bed was so comfy it was like sleeping on a cloud. And the breakfast was surprisingly good.

Katie Franke

Overall, we loved this place & would totally stay here again! The beds were super comfy, our room was nice, and the breakfast was great! There were take away items (hard boiled eggs, yogurt, bottled water, etc) that you could grab, put in a bag, & go. They also had a full eat-in breakfast with cinnamon rolls, bacon, sausage, biscuits & gravy, cheese omelets, & scrambled eggs. We appreciated the blackout shades that allowed the room to be extra dark at night, even in a heavily lit suburban area. This hotel felt very safe. There were a few issues, one of which had nothing to do with the hotel: We reserved our room on Booking.com about 15 minutes before we checked in & paid online, which was a mistake. Booking.com messed up our payment, but Dasha, our amazing front desk clerk, went out of her way & did everything in our power to help us get everything fixed. To be clear, the issue was 100% with Booking.com and had nothing to do with our hotel. Dasha went above & beyond to fix the payment problem & was extra kind and helpful throughout the entire ordeal. Secondly, the first room we checked into was dirty & had signs of possible bed bugs (though it seems more likely that it was just a gross mess someone left behind under the mattress, that housekeeping didn't look carefully enough to find). We were moved to another room on the other side of the hotel that was clean & comfortable.