Hertz Car Rental - Dallas Fort Worth Airport (DFW)

Category: Car rental agency in Dallas, Texas

Address: 2424 E 38th St, Dallas, TX 75261, USA

Phone: +19724534600

Opening hours

Sunday: 6AM–1AM

Monday: 6AM–1AM

Tuesday: 6AM–1AM

Wednesday: 6AM–1AM

Thursday: 6AM–1AM

Friday: 6AM–1AM

Saturday: 6AM–1AM

Reviews

Richard Hoefer

Oct 25, 2022

They are HIGHLY allergic to answering their phones.

Lenny McCormick

Oct 23, 2022

Cars coming every 5 minutes but the one we ordered wasn't there for us so we took a compact one good on gas and faired out good

Jen Garone

Oct 21, 2022

Arrived as scheduled. Gold board tells us to go to 5 Star to pick out our car. Only problem? There are no cars

Ross Knotts

Oct 20, 2022

Not able to get ahold of anyone to ask questions very poor customer service

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Questions & Answers

I find it most inconvenient for customers to have to drive 2 miles away from DFW to return rentals; most all airports have rentals at the airport; does DFW have any plans to include rental locations within the airport? It's

Robin | Oct 28, 2019
Piotr Ficek | Oct 28, 2019

Right but this retal car company is really huge. Others Rental cars too. I was few times in Dallas and blue buses drive very often. I don't think it's a problem but I wonder to see reply form Hertz company :-)

Why does no one answer the phone when trying to contact a local representative? Also, why is the voicemail box always full? Is this on purpose so that no one can leave a message?

Tracie Simmons | Sep 27, 2022
Roger Kinter | Sep 27, 2022

I have never had an issue calling the 800 number to get help. The local reps are very busy with customers who do not book online. Customer service is a thankless job in these times of staff shortages.

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Daughter and I have reserved a rental for Thursday, March 28th. My question is how will we pay for our toll road fees?

Rita Foremny | Oct 28, 2019
Joe Funair Jr. | Oct 28, 2019

Yes they bill you later...usual 5 to 7 days after you turn in the car

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Do rent mobile home?

cindy thomson | Oct 28, 2018
Robin Boland | Oct 28, 2018

His is a rental car business.

I want to rent a car with this company but I'd have to return the car at 4 am and the site says the place will be closed. Is there a place to leave car early with a drop box for the key at DFW?

Dominic Gingras | Jul 29, 2022
Allison | Jul 29, 2022

Yes, no matter what time of day it is you can leave the keys in the car. I returned my car at 7pm and they just have you pull up and leave the keys on the dash.

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How does the Hertz Toll Day Pass work if I rent for 5 days and travel on a toll road only one day? Will I be charged for one day? Five days?

Roger Kobayashi | Jul 29, 2022
Ruth S. Hardimon | Jul 29, 2022

We never drove on the toll.but I thought you fet charged everytime you pass on them when ever you drive through you get charged.

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I rented a Hertz SUV in Houston from a Hertz franchisee and could not return it to the Dallas Love Field location. I told the clerk that it was a drop-off rental. What should I do?

WD White | Jul 29, 2022
Clarence Wadley | Jul 29, 2022

Take it to dfw airport location it's alot more organized and professional

Why can’ti get in touch with anyone there? I’ve been trying for 2 hours now. My car didn’t come with floors mats and I just wanted to know was it supposed too.

Journey Green | Jul 29, 2022
Zachary Thompson | Jul 29, 2022

They usually do not. It's honestly a gamble. You won't be penalized. I've had this happen but it is sometimes difficult to get a local rep on the phone due to volume of people

can this reservation be cancelled?

A Google User | Apr 30, 2022
Adam Witkowski | Apr 30, 2022

That would a question for customer service by calling their phone number.

Is hertz at Dfw airport a 24/7 facility?

J P | Dec 31, 2021
James T | Dec 31, 2021

Yes

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Do you have an 8 seater car??

Felipe Ruiz | Dec 1, 2021
Matt McLean | Dec 1, 2021

Via reservation

Whats the latest car pick up time

A Google User | Dec 1, 2021
Peggy Sigley | Dec 1, 2021

24/7 is correct!

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I dropped my Hertz rental off last night (7/5/20) at DFW Airport and realized while on the plane that I have the key fob. Should I mail back or what steps should I take to return?

Jim Hoffmann | Oct 27, 2020
Jim Hoffmann | Oct 27, 2020

I have tried calling customer service a few times now and have left voicemails and no response.

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Can I rent a car with a debit card?

DAVID CHAVERO MARTINEZ | Oct 27, 2020
Shawn Davlin | Oct 27, 2020

Not possible Credit card only.

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How do I pay toll charges when driving around Dallas in my Hertz car?

neil hinch | Oct 27, 2020
Linda Wong | Oct 27, 2020

It will use platepass and charged on cc

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how do I get from the DFW airport to the dallas airport hertz site

Albert L Trotter | Oct 28, 2019
Jason Fickes | Oct 28, 2019

Follow the signs to the rental cars

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Is your place near DFW?

Rigmor Newman | Oct 28, 2019
Theodore Mall | Oct 27, 2020

The Car Rental Center, including Hertz, is at DFW airport and is accessed via a shuttle from the terminals.

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How could we trust such premier rental company @DFW again after the agent duped us with unauthorized insurance charges and lied about it being required service and fees? How do we trust them again?

a to z | Oct 28, 2019
Theodore Mall | Oct 27, 2020

You always have the option to refuse the ensure. Their job is to try to sell it. You don't have to buy.

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Does Hertz have infant seats for rental? Would rather rent one than have to fly with one.

Ronnie Hunter | Oct 28, 2019
Theodore Mall | Oct 27, 2020

Yes they do at extra cost. Call for information.

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Does this location charge an underage fee for military personnel on leisure travel ?

KeUndra Cox | Oct 28, 2019
Theodore Mall | Oct 28, 2019

Not to my knowledge. However, contact the establishment for a firm answer.

We have problem with our booking, we never got the car, despite a confirmed advance booking, due to which we were at substantial loss and inconvenience. Whom should we address grievances regarding this issue?

kankanala sandeep | Oct 28, 2019
Theodore Mall | Oct 27, 2020

Call your rental company

need a large suv to haul from Brooklyn to DFW only 2 passengers and lots of stuff what is the best/Larges SUV you have

Brad Sutherland | Oct 28, 2019
Theodore Mall | Oct 28, 2019

Call the establishment for specific details about vehicle availability at a given location.

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Do Hertz at CVS airport accept debit cards?

KIM BARNES | Oct 28, 2019
Theodore Mall | Oct 28, 2019

Yes, but not recommended because of a cash hold on your checking account.

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Will uber or lyft pick up at Hertz at Dallas Fort Worth airport? Will they come later at night (after midnight)?

Karen Olson | Oct 28, 2019
Connie R | Oct 28, 2019

Lyft and Uber will pick you up at any location with an official address at any time.

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Can I pay for a car rental for my son?

Barbara J Peck | Oct 28, 2019
Connie R | Oct 28, 2019

It depends on if it is a personal rentals as in for travel or business or is it is a rental that you will be utilizing why your filing a claim under Insurance to get your car repaired. If the rental is for travel, you would need to rent a car yourself and then add your son on as additional driver for a daily fee. If this is under an insurance claim, you can rent the car and your son can drive is he is on the policy with you and is 21 years old and over.

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Hi, I've a reserve since april 25 until may 12, Ford Mustang Convertible or similar, but I only want Ford Mustang, not similar, can you assure me the Ford Mustang?, are there disponibility in these dates in airport or inanother office from Dallas?

Miguel Ángel Santos Rodriguez | Oct 28, 2019
Theodore Mall | Oct 28, 2019

Call the local agency directly for arrangements. Although, generally they don't guarantee a specific car (that's why they add the words "or similar"), a manager might be of help.

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Hi I wanted to know where can my dad drop off the rental car and what's the address to drop it off at

Jojo Truong | Oct 28, 2019
Dave Lopez | Oct 28, 2019

That airport is not set up like LAX if that's what you are referring to... Hertz has its own designated spot... It's in same area as other rental locations.. Google maps and you will see the layout.

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I have to visit here with hertz rent car. Where shoud i park?

Junggu | Oct 28, 2019
Zee Zee Baby | Oct 28, 2019

I am not sure. I believe there is a parking lot

how do i find my hertz number?

Kathy Holmes | Oct 28, 2019
Theodore Mall | Oct 27, 2020

Call them

Are the rental cars at the airport or is there a shuttle service for DFW to the car pick up?

Barry Miller | Oct 28, 2019
David Weisberger | Oct 28, 2019

There is a bus from the terminals which takes about 10 minutes to get to the rental car building. All the desks are in one place.

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What Is the exactly address for bringing back the car at Airport Dallas Fort Worth. We need it for the Navigation System.

Sabine Kaeming | Oct 28, 2018
Benjamin Fimbres | Oct 28, 2018

You two major cross streets are car rental Dr and passport Dr.

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I have an existing rental from DFW but need to fly out for 1.5 days and come back. I don't want to return and rent again, but I need a place to park the rental car foe 1.5 days. Can I park it somewhere near returns at DFW?

gordone222 | Oct 28, 2018
Anthony Anderson | Oct 28, 2018

Definitely hotels, or maybe a Walmart. At the rental facility itself it'll be at risk of being towed, and airport parking itself can be a bit costly

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Who do I contact from Hertz regarding a windshield repair from a rock to set up the repair work through our insurance company? When I call the main line, there is not that option.

Cynthia Heflin | Oct 28, 2018
3bwarwick | Oct 28, 2018

If it's the rental car you are driving that was damaged I would call the number to their road side assistance. That number should be on your contact or possibly a sticker somewhere on the car.

can I pickup A car in Dallas and drop it off in Loveland ,Co

Louie Amper | Oct 28, 2018
3bwarwick | Oct 28, 2018

Yes, but there may be an additional charge. I would verify before renting and also make sure you get any agreement added into your contact.

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My flight is being delayed. Will my car still be there?

Kenneth Duncan | Oct 28, 2018
andrew kong | Oct 28, 2018

yes it's a selection so you pick the car when you get there. your reservation is good for hours before and after your intended pickup time

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Why can't i use debit card to pick up a car at the DFW airport location? It's the only open when I get off. Every other hertz location takes debit, losing 12 hours of time out of the 18 i have to see my family if I wait on another to open.

Jae White | Oct 28, 2018
Kevin Shelton | Oct 28, 2018

Check out SIXT... They usually let me use a debit card. Budget as well. Someone in the DFW Rental facility will let you rent, and will usually price match whatever you were paying at Hertz if you ask nicely

I rented a Nissan Pathfinder (White) from April, 30th to May, 8. Vehicle datas are: Vehicle: 01898 / 8573024 LocNum: TXDFW20 / 0160020. I may have lost a SD memory card inside. Is there a chance You may have found it? There were horse pics inside.

Marco Brunetti | Oct 28, 2018
Theodore Mall | Oct 27, 2020

Call

can i get a car delivered to me

Thomas Inman, Jr | Oct 28, 2018
Theodore Mall | Oct 27, 2020

Call

Local renting car, where does one park?

Sylvia Weaver | Oct 28, 2018
Theodore Mall | Oct 27, 2020

There is plenty of parking at the location

I am trying to find out if a car is dropped off there if a courtesy card (Hertz) could take some people to the airport tomorrow morning? It would be the Burgamy group and they will not have time to wait on a bus, etc.

Debbie Northcutt | Oct 28, 2018
Theodore Mall | Oct 27, 2020

Call for any special arrangements

How often do the shuttles run from the Hertz location to the airport at 4:30AM ( in the morning)

Sheila | Oct 28, 2018
Jayakrishna Tiramdasu | Oct 28, 2018

Every 10 mins I believe and it takes about 20 minutes to reach departure terminals.

I am local resident renting a vehicle. Is there a parking area to leave my car during my rental?

Nora | Oct 28, 2018
Theodore Mall | Oct 27, 2020

Call for arrangements

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What is a phone number I can call agent at airport I missed my flight and would like to extend another day Can I call in Jill

jill thomson | Oct 28, 2018
Robin Boland | Oct 28, 2018

I'm sure it's on your contract

Hi, I'm picking up a car at DFW and heading for Waco. Google Maps informs me that pretty much every route has a toll road on it. What is the Hertz approach to toll roads? How do I pay the tolls?

Alan Kinson | Oct 28, 2018
James Corsey | Oct 28, 2018

They will charge your credit card for any and all tolls that occur during your rental of the vehicle.

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How does one pay for the toll roads when driving a hertz rental?

Walter Galbraith | Oct 28, 2018
Erin Markan | Oct 28, 2018

Hertz activates a plate pass when u drive thru a toll near the DFW rental place (no cash lane), and from there procedes to charge you $5/day + tolls until you return the vehicle (even if u go thru no more tolls). We werent told about this at pickup and couldn't get anyone from customer service on the phone. Very disappointed in this shady business practice.

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