Best Buy

Category: Electronics store in Rochester, New York

Address: 2345 Marketplace Dr, Rochester, NY 14623, USA

Phone: +15852920250

Opening hours

Sunday: 10AM–8PM

Monday: 10AM–9PM

Tuesday: 10AM–9PM

Wednesday: 11AM–8PM

Thursday: 11AM–8PM

Friday: 10AM–8PM

Saturday: 10AM–8PM

Reviews

Carly McCabe

Oct 22, 2022

So easy to ship online and pick up in store.

Ravi P

Oct 18, 2022

Good

J S.

Oct 17, 2022

Stopped here for their Greek gyro - delicious. Friendly staff and clean restaurant.

Barbara Seifert

Oct 17, 2022

We didn't go there

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Questions & Answers

I bought Sony XBR-49X900X at best Buy. I can't stop people from hacking my android TV. I realize this is a complicated issue. My only question is that is this an issue that Geek squad can likely resolve for x$ amount.

N_Walleye | Oct 26, 2021
Mary D'Souza | Oct 26, 2021

What I know is they can find malicious ware. I don't know anything further than that.

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What are the Covid safety practices like here?

Anonymous | Oct 25, 2022
Kenneth M Goeres | Oct 26, 2021

I was only there for about 15 minutes but when I entered the store there was no one at the door doing temperature checks but everyone was wearing masks when interacting with customers.

When is the rep for Samsung in the store

Connie Simonetti | Oct 26, 2020
Antoine Reeves | Oct 26, 2020

I believe 10 am close

do you carry Tracfones? What models?

Clarence Klinkbeil | Oct 27, 2018
J Bo | Oct 27, 2018

If for any reason they didn't Target and Walmart are both right nearby

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Do you carry cash registers

Mary Lou Gardner | Oct 27, 2018
Scott Morris-Bouza | Oct 27, 2018

No they do not carry them in store. There are options online for the Square brand stands for iPads. Best place to try would be Staples, Office Depot or OfficeMax. I think I may have seen some at WalMart but not 100% on that. Office supply stores do carry them though.

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Do they carry unlocked phones

Scott Neidenberg | Oct 27, 2018
Alex | Oct 27, 2018

Yes they sell unlocked phones. However you should check on what network technology they use. Verizon and Sprint run on CDMA. AT&T and T-Mobile run on GSM. So unfortunately you need to check with your carrier to see what is compatible.

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Can I get sim tray replacement for the iPhone 8 plus at best buy or any local stores?

Shanii B | Oct 27, 2018
Ashley Holub | Oct 27, 2018

I dont think so, as an att user best buy hasnt been helpful in these scenarios. I usually have to go back to att

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Which stores visited today Monday

Marleny Melgar | Oct 5, 2022
Steve Zawacki | Oct 12, 2022

Henrietta

what is your install rate on refrigerators

kathryn Dipaolo | Sep 26, 2022
Steve Zawacki | Oct 5, 2022

You would have to call the store and ask for the appliance section

Do you have classes for iPhones and tablet use?.

Joice Reed Kelley | Mar 30, 2022
Donna Farquharson | Mar 30, 2022

They have a "geek sqad" to answer questions and assist you. Your mobile carrier should have tutorial classes in store. I know Verizon did pre pandemic. Short of that, there's always YouTube. Good luck

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Why is the local store phone number located in Sri Lanka? Is it hard to have people in store answer the phone?

40roam | Feb 28, 2022
Stephanie Alvarado-Rathke | Feb 28, 2022

All calls to stores are routed to an external call center. Stores are unable to receive direct calls at this time due to staffing shortages.

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What are your store bourse on New Year’s Eve?

Skyler Cuozzo | Jan 29, 2022
Michael Emrich | Jan 29, 2022

9am to 7pm for New years eve...

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Do you have a cable that will connect my Dell portable to a larger screen monitor ? The monitor connection is a socket with three rows of 5 connectors

Ed Meyers Meyers | Oct 26, 2021
Leo Czaplicki | Oct 26, 2021

Yes, they have DVI cables

Can still order DVDs online through Best Buy

Cheryl Weber | Oct 26, 2021
Javier Dominguez | Oct 26, 2021

Yes

Do you take laptop trade ins?

Robin Hooker | Oct 26, 2021
Kevin Richardson | Oct 26, 2021

Yes. But keep in mind that if your item wasn't purchased from them to begin with your not gonna get much for it.

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Do you have a 2 TB solid state hard Drive for Mac backup

Rich Eisenberg | Oct 26, 2021
Antoine Reeves | Oct 26, 2021

They may give them a call 📞

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Are air fryers on sale this week ? If so what models ?

Reva Gerken | Oct 26, 2020
Donna J Dolan | Oct 26, 2020

Check their website....

I have tried to contact the stores with NO luck. I have a question about the Kenwood radio installation that does not let me use my phone adress book on the radio, not cool!

Douglas McPherson | Oct 26, 2020
Karen Newhard | Oct 26, 2020

You might have to buy a lease or something like that but best bet do a Google search for answer you might have to go to Best buy in person they have a very bad phone system

Does Best Buy Henrietta Marketplace take air conditioners for recycling

Austin Tait | Oct 26, 2020
Nicolaos Colucci | Oct 26, 2020

If it contains freon in it(which it probably does if it's a window unit) they won't take it. Best to try a local municipal

How do i do a return

Michael Jagodzinski | Oct 26, 2020
Michael Menna | Oct 26, 2020

I waited in line and then they let me into the breezeway and did the return from a mobile register there. They brought out my new item and off I went.

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I need an Amazon Fire TV fix to be able to get Netflix on my 2008 Sony

Diane Parrinello | Oct 26, 2020
Shane Tunney | Oct 26, 2020

Or roku stick

Are there any products on the market that give you wifi that you can possess in your home

Theresa Estilow | Oct 26, 2020
William Hucks | Oct 26, 2020

Yes all types of products to choose from with Wi-Fi capabilities

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I have a Nintendo Switch that got water damaged. Nintendo said it would be $99 to fix but we were gifted a new one before we could get it fixed. I am looking to sell it or get it fixed for less than Nintendo offered.

Nickolas Mancuso | Oct 26, 2020
Michael Mcdermott | Oct 26, 2020

The only way best buy would fix this is if u purchased a Geek Squad protection plan. And even if you had that they would just replace it they wouldn't fix it

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Do they sell tracking devices

Babeena Blackmon | Oct 27, 2019
David Thai | Oct 27, 2019

Yes, but I'd suggest to do your research and get an idea about what you need first. Then call the store directly to find out what they have. You might have to pre order if they don't carry the one you are looking for. The store appears to carry limited items and quantities on each category. I wanted to buy a certain type of memory card for my camera but they didn't have it. So, I end up buying something else. I haven't seen any defects or less quality in the product I bought. It's just that you might not get your preferred item if you just drop by.

Can the Geek Squad covenvert CDs from aNX7400 Compaq to Cds that my MacBook Pro can read?

Terry Dwyer | Oct 27, 2019
Michael Kadey | Oct 27, 2019

Do not have knowledge

Can they make album covers?

Planet Femjoi | Oct 27, 2019
Richard Philhower | Oct 27, 2019

No. That is a OfficeMax type job

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Can data be retrieve from a damaged USB stick and put on a new one?

Agnes Vasquez | Oct 27, 2018
Steve Witzel | Oct 27, 2019

It is possible to have this done through geek squad, but it is a very expensive and long process. If the USB is unreadable on any computer, you're looking at a minimum cost of around $500 and at least a month for the repair

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Can I find a hdmi multi port for tv?

Richard Trescott | Oct 27, 2018
Michael Gilchrist | Oct 27, 2018

Yes, they are located in the TV section, over by the DVD and Blue ray Players.

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Where can I get rid of an old TV?

James Stevenson | Oct 27, 2018
Wesley Blue | Oct 27, 2018

Service desk at best buy will recycle for you

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Do you guys sell or offer sim tray replacement for the iPhone 8 plus?

Shanii B | Oct 27, 2018
Vyacheslav Lerm | Oct 27, 2018

No

Do you have a battery for Toshiba Satellite

HCR Home Care | Oct 27, 2018
Carls Corner | Oct 27, 2018

Funny u should ask I have the same issue. I know for a fact u can get one way cheaper at AMAZON. Around $ 23 dollars

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